Why do I get a blank screen when trying to sign in to AOL Mail?

Text Size

Why do I get a blank screen when trying to sign in to AOL Mail?

There are several reasons why your screen is blank when signing in to AOL Mail. Don't worry, we're here to help!

Try the solutions below, checking to see if you can access your mail after each solution, until the problem is fixed.


Sign out and then sign back in

Sometimes, the best solution is also the easiest. If you're having trouble accessing your mail, sign out of your account, wait a few minutes, and then sign back in. This will often do the trick.

Clear browser cache, cookies and history

When you visit a website, temporary Internet files, cookies, and your browsing history are stored on your computer to record your return visit. Deleting these files (Internet files, cookies, and browsing history) can often fix the problem you're experiencing.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones given below for instructions to clear your cookies, cache, history, and footprints.

Back to Top

Reset web settings

If you've installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the link corresponding to the version of Internet Explorer you have on your computer to know how to reset your Web settings.

Try to access your AOL Mail using a different browser

Try accessing your mail using a different web browser. Open the new browser and go to mail.aol.com/ and sign in with your AOL Username and password. If you still receive the error message, please wait a few minutes and then try again.

Back to Top

If you're using a firewall, allow the following friendly URLs

If you're using a firewall, allow the following friendly URLs: (*.aol.com, *.aim.com, registration.aol.com, webmail.aol.com, and mail.aol.com). For additional support configuring third party firewalls, please contact the firewall manufacturer.

In order to address this issue, please disable your pop-up blocking software. Alternatively, you could add a Web site such as AOL.com to the "white list" of domains accepted by your pop-up blocker software. If you are unsure how to disable your pop-up blocking software or add a domain to the"white list", please contact the vendor of your pop-up blocking software for assistance or simply reference the Help guide included with your software.

Most pop-up blockers also allow you to hold down the Shift key as you click Web site links. This disables pop-up blocking on a one-time basis.

Check if Java Applet Scripting and cookies are enabled in Internet Options

Enabling Java applet scripting and cookies may help you resolve the issue. To learn how to enable Java applet scripting and cookies, please visit our help article Enable Java applet scripting and cookies.

About this article:
Last updated: 09-04-2012
© 2013 AOL Inc.