We're sorry. Your Session Has Expired. You have exited AOL Mail

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We're sorry. Your Session Has Expired. You have exited AOL Mail

You may be receiving an error message: We're Sorry. Your Session Has Expired. You Have Exited AOL Mail for any one of several reasons. After trying the first solution, check to see if the issue is resolved. If you are still receiving the error message, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what version of the Microsoft Windows operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows I Have.

Solutions


Enable cookies in your browser

If you disable cookies, some Web pages may not display properly or open at all. Hence, you might want to enable the cookies if they are disabled.

To enable cookies for Internet Explorer® 7.0:
1. Close all Internet browser windows.
2. Click the Start button, then click Internet Explorer.
3. Click the Tools menu, then click Internet Options.
4. Click the Security tab, then click the Custom Level button. .
5. Scroll down to the Scripting section, under Active Scripting, choose the Enable option by clicking it, then click the OK button.
6. Click the Privacy tab, then click the Advanced button.
7. Click the Override automatic cookie handling box to place a check mark in it.
8. Under the First-party cookies and the Third-party cookies sections, choose either of the following:

  • To specify that you want Internet Explorer to always allow cookies to be saved on your computer, choose the Accept option by clicking it.
  • To specify that you want Internet Explorer to never allow cookies to be saved on your computer, choose the Block option by clicking it.
  • To specify that you want Internet Explorer to ask whether you want to allow a cookie to be saved on your computer, choose the Prompt option by clicking it.

Note: Third-party cookies are cookies from Web sites other than the one you are currently viewing.

9. Click the Always allow session cookies box to either a place a check mark in it or to clear it.

Note: Session cookies are cookies that are deleted from your computer when you close Internet Explorer.

10. Click the OK button.
11. Click the OK button.
12. Click the File menu, then click Exit.

 

To enable cookies for Internet Explorer 6.0:
1. Click the Start button, select Programs or All Programs, then click Internet Explorer.
2. Click the Tools menu, then click Internet Options.
3. Click the Privacy tab, then click the Advanced button.
4. Click the Override automatic cookie handling box to place a check mark in it.
5. For both First-party Cookies and Third-party Cookies, click one of the options listed below:

  • To specify that you want Internet Explorer to always allow cookies to be saved on your computer, choose the Accept option by clicking it.
  • To specify that you want Internet Explorer to never allow cookies to be saved on your computer, choose the Block option by clicking it.
  • To specify that you want Internet Explorer to ask whether you want to allow a cookie to be saved on your computer, choose the Prompt option by clicking it.
6. Click the Always allow session cookies box to either place a check mark in it or to clear it.

Note: Third-party cookies are cookies from Web sites other than the one you are currently viewing.

7. Click the OK button.
8. Click the OK button.
9. Click the File menu, then click Exit.

To enable cookies on Firefox®:
1. Launch the Firefox browser.
2. Click the Tools menu, then click Options.
3. Click the Privacy icon.
4. Under Cookies section, click the Accept cookies from sites box to place a check mark in it.
5. Click OK.
6. Click the File menu, then click Exit.

To enable cookies in Netscape® Navigator:
1. Launch the Netscape Navigator browser.
2. Click the Tools menu, then click Options.
3. Click the Privacy icon.
4. Under Cookies section, click the Accept cookies from sites box to place a check mark in it.
5. Click OK.
6. Click the File menu, then click Exit.

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Clear cache, cookies and history

Whenever you visit Web sites, they will store what is known as temporary Internet files and cookies on your computer to identify that Web site. Sometimes these temporary Internet files and cookies can cause the issue you are experiencing. Similarly your History list can also be a concern. The more days you have specified for pages to be saved on your history list, the more disk space is used on your computer. You can free up disk space by clearing this list.

To clear cache, cookies and history for Internet Explorer® 7.0:
1. Close any Internet browser windows that may be open on your computer.
2. Click the Start button, select All Programs, then click Internet Explorer.
3. In the upper right, click the Tools menu, then click Internet Options.
4. On the General tab, in the Browsing history section, click the Delete button.
5. In the Temporary Internet Files section, click the Delete files button to clear the cache.
6. Click the Yes button to confirm.
7. In the Cookies section, click the Delete cookies button, to clear cookies.
8. Click the Yes button to confirm.
9. In the History section, click the Delete history button to clear history.
10. Click the Yes button to confirm.
11. In the lower right, click the Close button to close the Delete Browsing History window.
12. Click the X button in the upper right to close the Internet Options window.
13. Click the File menu, then click Exit.

To clear cache, cookies and history for Internet Explorer 6.0:
1. Close any Internet browser windows that may be open on your computer.
2. Click the Start button, select All Programs or Programs, then click Internet Explorer.
3. Click the Tools menu, then click Internet Options.
4. On the General tab, in the Temporary Internet files section, click the Delete Files button to clear cache.
5. Click the Delete all offline content box to place a check mark in it, then click the OK button.
6. In the Temporary Internet files section, click the Delete Cookies button to clear cookies.
7. Click the OK button to confirm.
8. In the History section, click the Clear History button to clear history.
9. Click the Yes button for confirmation.
10. Click the OK button to close the Internet Options window.
11. Click the File menu, then click Exit.

To clear the Firefox® cookies and cache:
1. Click the Start button, select All Programs or Programs, select Mozilla Firefox, then click the Mozilla Firefox icon.
2. Click the Tools menu, then click Clear Private Data.
3. Click the Browsing History, Cache and Cookies boxes to place check marks in them, ensure other boxes do not have check marks in them, then click the Clear Private Data Now button.
4. Click the File menu, then click Exit.

To clear the Netscape® Navigator 9.0 and above cookies and cache:
1. Click the Start button, select All Programs or Programs, select Netscape Navigator, then click the Netscape Navigator icon.
2. Click the Tools menu, then click Clear Private Data.
3. Click the Browsing History, Cache and Cookies boxes to place check marks in them, ensure other boxes do not have check marks in them, then click the Clear Private Data Now button.
4. Click the File menu, then click Exit.

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About this article:
Last updated: 09-04-2012
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