Unable to receive emails from specific senders on AOL Mail

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Unable to receive emails from specific senders on AOL Mail

If you're unable to receive emails from specific senders on AOL Mail, try the solutions listed below. After trying the first solution, check if the issue is resolved. If it isn't, continue to the next solutions until the issue is resolved.

Solutions


Check your spam settings:

The spam settings for your Username may block email from a particular email address or email containing pictures, certain words, or phrases.

Note: You need to sign in using a Master Username or a Username in the General Access category to access Spam Settings. A Master Username is the first username that you created for this account and any Username that you have assigned the Master Username's status can be viewed by clicking this link http://names.aol.com.

1. In the upper right, under your Username, click Options and then click Mail Settings.

2. In the left panel, click the Spam Settings link.

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3. In the "Spam Filter" section, make sure your Spam Filter is set to Medium. If not, click the drop-down menu, and then click Medium.

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4. In the "Sender Filter" section, make sure your Sender Filter is set to Allow mail from all senders. If not, click the drop-down menu, and then click Allow mail from all senders.

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5. In the "Content Filter" section, make sure the Block mail containing pictures or files, and the Block mail containing specific words and phrases boxes are clear. If not, click the check boxes to clear them.

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6. In the "Blocked Mail" section, click the circle next to Deliver blocked mail to Spam folder.

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7. At the bottom of the page, and click Save Settings.


Check your spam folder:

The email may have accidentally been delivered to your Spam folder.

1. In the left panel, click Spam.

2. If you find the email that you're looking for, click the box next to it, and then above your messages, click OK NOT SPAM.

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Note: When you click OK NOT SPAM, the email returns to your Inbox and is listed under the date you originally received the message.

Add the specific sender to your contacts list to ensure that his/her mail is delivered to your Inbox. To learn how to add the sender to your contacts list, please visit our help article How do I add contacts in AOL Mail?


Additional Troubleshooting for Domain Admins/Email Service Providers:

If you're still not able to receive emails sent from a specific sender, please request the sender's email service provider to contact AOL Postmaster.

Note: For more information, please visit the AOL Postmaster website.




About this article:
Last updated: 02-28-2014
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