AOL Computer Checkup -- AOL Security Essentials FAQs

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AOL Computer Checkup -- AOL Security Essentials FAQs

Your computer, just like any other device, starts losing its "newness" over time. It needs to be maintained regularly in order to keep it running optimally. AOL Computer Checkup helps you preserve and maintain your computer's performance levels. Getting rid of sluggishness, enhancing the startup time, and reducing error messages are just a few of the many fixes that AOL Computer Checkup offers.

AOL Computer Checkup is simple enough for a beginner to use, but it includes powerful tools for even the most advanced techie. Easy to use and understand, this tool is the one-stop-shop for all your computer performance issues. In addition to helping your PC run faster, it updates and enhances your drivers, improves hard drive performance and helps recover deleted data.

FAQs

Select an FAQ below to see more information.

What are some key features of AOL Computer Checkup?

Some key features AOL Computer Checkup provides are:

  • Smart PC care: Analyzes what is needed to improve your PC's performance, then runs a sophisticated diagnostic to identify and fix your PC issues
  • Disk cleaners and optimizers: Removes temorary files and other junk files that are left behind on your PC when you delete applications and files, to help free up space, improve start-up time and overall performance
  • Registry repairs: Defragments and removes debris from this complex but crucial Windows file
  • Security scan: Examines and provides overall system security status for anti-virus, anti-spyware, firewall and Windows updates to help keep your PC safe from malicious threats

How do I activate AOL Computer Checkup?

To activate AOL Computer Checkup:

  1. There will be a Get Started Now link for each service within your package. Click Get Started Now on your confirmation page or Order Confirmation email for the service you wish to start. You will be directed to the service’s website.

    Note: If you can’t locate the Order Confirmation email, you can activate AOL Computer Checkup from My Account.

    a. Go to My Account.

    b. Sign in with your master Username or Email and Password.

    c. Answer your Account Security Question.

    d. Under Service Options, click Manage My Subscriptions.

    e. Locate AOL Computer Checkup. Under the Subscription Details, copy and paste the Access URL into a separate web browser. Then follow the on-screen instructions to install AOL Computer Checkup.

    Alternatively, please call 1-800-827-6364 for one of our representatives to resend you the Order Confirmation email.

  2. Enroll/Activate. Take a few minutes to fill out your account information. If an activation code is provided on your confirmation page or email, be sure to enter it when requested on the activation page. Once you’ve entered all of your personal information and submitted it, your enrollment is complete!

Do I need to download AOL Computer Checkup?

Yes, you must download AOL Computer Checkup to use the product. Downloading is easy. Click Get Started Now in your confirmation page or Order Confirmation email and follow the on-screen instructions to download the product.

Note: If you can’t locate the Order Confirmation email, you download AOL Computer Checkup from My Account.

  1. Go to My Account.
  2. Sign in with your master Username or Email and Password.
  3. Answer your Account Security Question.
  4. Under Service Options, click Manage My Subscriptions.
  5. Locate AOL Computer Checkup. Under the Subscription Details, copy and paste the Access URL into a separate web browser. Then follow the on-screen instructions to install AOL Computer Checkup.

    Alternatively, please call 1-800-827-6364 for one of our representatives to resend you the Order Confirmation email.

How many computers can I use AOL Computer Checkup on?

You can download AOL Computer Checkup on one computer per subscription.

What kind of internet connection do I need for AOL Computer Checkup?

You will need a working internet connection (through dial-up, broadband or Wi-Fi connection) to download and use AOL Computer Checkup.

Is AOL Computer Checkup compatible with my computer?

AOL Computer Checkup supports the following operating systems:

  • PCs only
  • Operating Systems: Windows XP, Windows Vista, Windows 7 and above
  • Hardware: 512 MB of RAM minimum; 1 GHz processor or higher; 800 × 600 or higher resolution; 400 MB of free hard drive space
  • Email Programs: Microsoft Outlook/Outlook Express/Microsoft Mail. NOTE: User must have access to ISP login/password information.
  • Browsers: Internet Explorer version 6.0 or later, Firefox version 3.5 or later. NOTE: Other browsers may not be supported.

How do I get technical support for AOL Computer Checkup?

For comprehensive AOL Computer Checkup online help, check out the AOL Computer Checkup Help Page or call us at 1-888-847-3541.

How do I view my billing information and history?

Go to My Account and sign in with your master Username or Email and Password, then type the answer to your Account Security Question and click Continue. Under Account Options, click View My Statements. Select the Billing Statement tab to view the billing history for your account.

For questions about your billing information, call us at 1-866-485-9217 Monday through Friday between 8AM to 1AM ET and Saturday between 8AM and 10PM ET.

What is AOL Security Essentials?

AOL Security Essentials offers our essential online security and utilities, anti-virus, identity theft and PC protection packaged together, making it simple to protect you and your PC each month. Plus, you receive on-call, live help from our tech experts for nearly any computer problem.

What is AOL Fulfillment Services?

AOL Fulfillment Services is a subsidiary of the AOL Family that handles billing and customer service relationships with AOL’s third-party vendors. To find out more information, read About AOL Fulfillment Services.



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Last updated: 08-06-2014
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