System Mechanic -- AOL Security Essentials FAQs

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System Mechanic -- AOL Security Essentials FAQs

System Mechanic repairs common PC problems like slowdowns, crashes and freezes, so your computer will operate more smoothly, reliably and quickly. Plus, this software cleans up hard disk clutter for faster performance and helps extend a computer's lifespan. System Mechanic combines more than 200 diagnostic, repair and optimization features into one easy-to-use suite. It can automatically run more than 229 critical diagnostic tests to repair many different types of problems and errors.

FAQs


What are some key features of System Mechanic?

Some key features System Mechanic provides are:

  • Diagnoses and fixes hundreds of problems for like-new reliability
  • Maintains PC health with patent-pending Active-Care
  • Speeds start-up time and fixes registry errors to free up memory

How do I activate System Mechanic?

1. There will be a Get Started Now link for each service within your package. Click Get Started Now on your confirmation page or Order Confirmation email for the service you wish to start. You will be directed to the service’s website.

Note: If you can’t locate the Order Confirmation email, you can activate System Mechanic from My Account.

a. Go to My Account.

b. Sign in with your master Username or Email and Password.

c. Answer your Account Security Question.

d. Under Service Options, click Manage My Subscriptions.

e. Locate System Mechanic. Under the Subscription Details, copy and paste the Access URL into a separate web browser. Then follow the on-screen instructions to install System Mechanic.

Alternatively, please call 1-800-827-6364 for one of our representatives to resend you the Order Confirmation email.

2. Enroll/Activate. Take a few minutes to fill out your account information. If an activation code is provided on your confirmation page or email, be sure to enter it when requested on the activation page. Once you’ve entered all of your personal information and submitted it, your enrollment is complete!

Do I need to download System Mechanic?

Yes, you must download System Mechanic to use the product. Downloading is easy. Click Get Started Now in your confirmation page or Order Confirmation email and follow the on-screen instructions to download the product.

Note: If you can’t locate the Order Confirmation email, you can download System Mechanic from My Account.

1. Go to My Account.

2. Sign in with your master Username or Email and Password.

3. Answer your Account Security Question.

4. Under Service Options, click Manage My Subscriptions.

5. Locate System Mechanic. Under the Subscription Details, copy and paste the Access URL into a separate web browser. Then follow the on-screen instructions to install System Mechanic.

Alternatively, please call 1-800-827-6364 for one of our representatives to resend you the Order Confirmation email.

Why is System Mechanic not downloading properly?

Firewalls, antivirus software and registry protectors are helpful programs for protecting your computer but can also block the download of System Mechanic software. You might have to change your computer’s system software settings to allow System Mechanic to install on your PC. If problems continue, go to System Mechanic Customer Care or contact tech support for the protective software currently running on your computer.

How many computers can I use System Mechanic on?

System Mechanic allows you unlimited downloads for all the computers within your household.

What kind of internet connection do I need for System Mechanic?

You will need a working internet connection (through dial-up, broadband or Wi-Fi connection) to download and use System Mechanic.

Is System Mechanic compatible with my computer?

System Mechanic supports the following systems:

  • PCs only
  • Operating Systems: Windows XP, Windows Vista, Windows 7 and above
  • Hardware (for Windows XP): 256 MB of RAM minimum, 384 MB or more recommended; CPU: P3 class 700 MHz or better. 30 MB of free hard drive space; File Size: 17.5 MB
  • Hardware (for Windows Vista and Windows 7): 1 GB of RAM minimum; CPU: P4 class or better. 30 MB of free hard drive space; File Size: 17.5 MB
  • Email Programs: Microsoft Outlook/Outlook Express/Microsoft Mail. NOTE: User must have access to ISP login/password information.
  • Browsers: Internet Explorer version 5.5 or later, Firefox version 2 or later. NOTE: Other browsers may not be supported.

How do I get technical support for System Mechanic?

Open the System Mechanic software installed on your computer and click on the Help link in the upper right corner of the window. This will take you to a product manual which covers several troubleshooting topics. A Contact Iolo link will take you to the company’s tech support mailing address, phone number, etc. Or, you can also visit the System Mechanic Customer Care Page.

How do I view my billing information and history?

Go to My Account and sign in with your master Username or Email and Password, then type the answer to your Account Security Question and click Continue. Under Account Options, click View My Statements. Select the Billing Statement tab to view the billing history for your account.

For questions about your billing information, call us at 1-866-485-9217 Monday through Friday between 8AM to 1AM ET and Saturday between 8AM and 10PM ET.

What is AOL Security Essentials?

AOL Security Essentials offers our essential online security and utilities, anti-virus, identity theft and PC protection packaged together, making it simple to protect you and your PC each month. Plus, you receive on-call, live help from our tech experts for nearly any computer problem.

What is AOL Fulfillment Services?

AOL Fulfillment Services is a subsidiary of the AOL Family that handles billing and customer service relationships with AOL’s third-party vendors. To find out more information, read About AOL Fulfillment Services.



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Last updated: 04-04-2014
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