Norton Anti-virus -- AOL Security Essentials FAQs

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Norton Anti-virus -- AOL Security Essentials FAQs

Norton Anti-virus Online 2012 is an easily downloadable product that runs seamlessly in the background of your computer. Norton Anti-virus Online 2012 helps eliminate viruses and spyware before they reach your computer.

FAQs


What are some key features of Norton Anti-virus Online 2012?

Some key features Norton Anti-virus Online 2012 provides are:

  • Provides powerful protection against viruses, cybercriminals, spyware and online threats without disrupting your work or play
  • Uses Sonar 4 Behavioral Protection to monitor for suspicious behavior to more quickly and accurately detect new threats and stop them
  • Creates an emergency CD/DVD/USB that gets your PC back up and running, even if it’s so damaged it won’t start up

How do I activate Norton Anti-virus Online 2012?

1. There will be a Get Started Now link for each service within your package. Click Get Started Now on your confirmation page or Order Confirmation email for the service you wish to start. You will be directed to the service’s website.

Note: If you can’t locate the Order Confirmation email, you can activate Norton Anti-Virus 2012 from My Account. 

a. Go to My Account.

b. Sign in with your master Username or Email and Password.

c. Answer your Account Security Question.

d. Under Service Options, click Manage My Subscriptions.

e. Locate Norton Anti-virus Online 2012. Under the Subscription Details, copy and paste the Access URL into a separate web browser. Then follow the on-screen instructions to install Norton Anti-virus Online 2012.

Alternatively, please call 1-800-827-6364 for one of our representatives to resend you the Order Confirmation email.

2. Enroll/Activate. Take a few minutes to fill out your account information. If an activation code is provided on your confirmation page or email, be sure to enter it when requested on the activation page. Once you’ve entered all of your personal information and submitted it, your enrollment is complete!

Do I need to download Norton Anti-virus Online 2012?

Yes, you must download Norton Anti-virus Online 2012 to use the product. Downloading is easy. Click Get Started Now on your confirmation page or Order Confirmation email and follow the on-screen instructions to download the product.

Note: If you can’t locate the Order Confirmation email, you can download Norton Anti-Virus 2012 from My Account. 

1. Go to My Account.

2. Sign in with your master Username or Email and Password.

3. Answer your Account Security Question.

4. Under Service Options, click Manage My Subscriptions.

5. Locate Norton Anti-virus Online 2012. Under the Subscription Details, copy and paste the Access URL into a separate web browser. Then follow the on-screen instructions to install Norton Anti-virus Online 2012.

Alternatively, please call 1-800-827-6364 for one of our representatives to resend you the Order Confirmation email.

How many computers can I use Norton Anti-virus Online 2012 on?

You can download Norton Anti-Virus on one computer, per subscription.

What kind of internet connection do I need for Norton Anti-virus Online 2012?

You will need a working internet connection (through dial-up, broadband or Wi-Fi connection) to download and use Norton Anti-virus Online 2012.

Is Norton Anti-virus Online 2012 compatible with my computer?

Norton Anti-virus Online 2012 supports the following systems:

  • PCs only
  • Operating Systems: Windows XP, Windows Vista, Windows 7 and above
  • Hardware (for Windows XP): 256 MB of RAM minimum, 384 MB or more recommended; CPU: P3 class 700MHz or better. 30 MB of free hard drive space; File Size: 17.5 MB
  • Hardware (for Windows Vista and Windows 7): 1 GB of RAM minimum; CPU: P4 class or better. 30 MB of free hard drive space; File Size: 17.5 MB
  • Email Programs: Microsoft Outlook/Outlook Express/Microsoft Mail. NOTE: User must have access to ISP login/password information.
  • Browsers: Internet Explorer version 5.5 or later, Firefox version 2 or later. NOTE: Other browsers may not be supported.
  • Download Time for Norton Anti-virus Online 2012: 10 minutes for dial up; Two minutes for broadband
  • Phishing Protection feature only available only on 32-bit Microsoft Internet Explorer 6.0 or higher or Firefox 3.0 or higher

How do I get technical support for Norton Anti-virus Online 2012?

For comprehensive Norton Anti-virus Online 2012 online help, visit the Norton Anti-Virus Support Page.

How do I view my billing information and history?

Go to My Account and sign in with your master Username or Email and Password, then type the answer to your Account Security Question and click Continue. Under Account Options, click View My Statements. Select the Billing Statement tab to view the billing history for your account.

For questions about your billing information, call us at 1-866-485-9217 Monday through Friday between 8AM to 1AM ET and Saturday between 8AM and 10PM ET.

What is AOL Security Essentials?

AOL Security Essentials offers our essential online security and utilities, anti-virus, identity theft and PC protection packaged together, making it simple to protect you and your PC each month. Plus, you receive on-call, live help from our tech experts for nearly any computer problem.

What is AOL Fulfillment Services?

AOL Fulfillment Services is a subsidiary of the AOL Family that handles billing and customer service relationships with AOL’s third-party vendors. To find out more information, read About AOL Fulfillment Services.



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Last updated: 07-11-2012
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