Taking and uploading screenshots to broken.aol.com

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Taking and uploading screenshots to broken.aol.com

Screenshots are extremely useful to the Broken Experiences team! They help us identify exactly what's broken, which in turn makes it faster to address and resolve any broken experiences. 

Please select a device below for more information on how to take a screenshot:


Taking a screenshot in Windows

1. Focus on the window or screen that's showing the broken experience.

2. On your keyboard, press Alt+Print Scrn.

3. Open Microsoft Paint. Click Start > All Programs > Accessories > Paint.

4. From the menu bar, click Edit and select Paste.

5. Once the screenshot is pasted, edit it accordingly. If possible, highlight or outline problem areas.

6. From the menu bar, click File and select Save As. Save your screenshot to your desktop.

7. Once the screenshot is saved, skip to Uploading screenshots to broken.aol.com.


Taking a screenshot in Mac OS X

1. Focus on the window or screen that's showing the broken experience.

2. On your keyboard, press Command+Shift+4.

3. Select the window or screen that's showing the broken experience.

4. The screenshot will be saved to your desktop, with the time and date it was taken as the title.

5. Once the screenshot is saved, skip to Uploading screenshots to broken.aol.com.


Taking a screenshot on an iOS device

1. Using your iOS device, navigate to the screen that's showing the broken experience.

2. Press and hold the Home button and then press the Sleep/Power button. Your device's screen will flash white to confirm a screenshot has been taken. Screenshots are saved to your Camera Roll automatically.

3. Open your Camera Roll and navigate to the screenshot.

4. Press Forward and select Email Photo. The Mail app will open to a new email with the screenshot attached. 

5. Address the email to an account you can access on a PC or Mac and press Send.

6. On your PC or Mac, access your email, right-click the screenshot, and save it to your desktop.

7. Once the screenshot is saved, skip to Uploading screenshots to broken.aol.com.


Taking a screenshot on an Android device

IMPORTANT: Most Android devices do not have built in screenshot functionality. We recommend the instructions below to advanced users only. If you are able to save a screenshot, please send it to your PC or Mac desktop and continue with  Uploading screenshots to broken.aol.com.

1. Visit developer.android.com/sdk/index.html.

2. Download, install, and configure the Android SDK on your computer. For more information on installing and configuring, please see developer.android.com/sdk/installing.html. During the installation and configuration process, make sure to enable USB Driver for Windows if you're using a Windows operating system.

3. Enable USB Debugging mode on your Android device. On the home screen, press Menu, select Applications > Development, and then enable USB Debugging.

4. Connect your Android device to your computer via USB cable. 

5. On your Android device, navigate to the screen that's showing the broken experience.

6. On your computer, navigate to the Android SDK > Tools folder and double-click ddms.bat. This will launch the Dalvik Debug Monitor Service.

7. From the menu bar, click Device and select Screen Capture. The current screen on your device will display on your computer.

8. Save the screenshot to your desktop.

9. Once the screenshot is saved, skip to Uploading screenshots to broken.aol.com.


Uploading screenshots to broken.aol.com

1. Visit broken.aol.com/report-something-broken/.

2. Enter your Name, Email, and summarize the problem. If possible, include steps to take to reproduce the problem. 

3. Then select the brand or product from the drop-down menu provided. Also make sure to include a URL (if applicable) and any relevant browser/operating system information.

4. Under Upload Screenshots, click Choose File and select your screenshot of the broken experience.

5. Once you've completed the form, click Send Report. The AOL Broken Experiences team will then address the problem as soon as possible. If we need any additional information, we may follow up with you. Thanks for helping us keep AOL a cohesive and streamlined experience!



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Last updated: 05-02-2012
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