MyPrivacy Member Benefit FAQs

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MyPrivacy Member Benefit FAQs

FAQs


What is MyPrivacy?

MyPrivacy monitors the internet for your information and automatically requests its removal whenever it becomes visible. MyPrivacy tracks and wipes your personal information off of websites that sell it. It also helps stop companies from tracking you online, gives you persistent social networking privacy and even stops up to 80% of unwanted direct mail.

Am I eligible for MyPrivacy?

Certain AOL Advantage Plans are eligible for MyPrivacy. To view what your AOL Advantage Plan has to offer, check out your AOL MyBenefits page at mybenefits.aol.com.

How do I get MyPrivacy?

To get MyPrivacy visit mybenefits.aol.com and sign in with your master Username or Email and Password and click Sign In. Locate MyPrivacy, click ACTIVATE and follow the on-screen instructions to begin installing MyPrivacy.

How much does MyPrivacy cost?

MyPrivacy is provided at no additional cost as part of certain AOL Advantage Plans.

How does MyPrivacy work?

MyPrivacy monitors the internet for your information and automatically requests its removal from websites that sell it. MyPrivacy has exclusive access to private data markets, online sites and databases that Google doesn’t search in. This exclusive access allows MyPrivacy to find your personal information quickly and automatically request its removal.

How do I get customer support for MyPrivacy?

To contact customer support, you can visit the Reputation.com website or call at 1-877-258-6338 weekdays 24 hour support, weekends 7AM to 5PM PST.

Will MyPrivacy work on my computer?

Reputation.com products are compatible with Mac and Windows operating systems. Reputation.com products can be accessed through Internet Explorer 7 and up, Mozilla Firefox, Opera, Chrome and Safari. There is no download required.

What happens to my MyPrivacy benefit if I change my AOL Advantage Plan or cancel my AOL account?

MyPrivacy is available at no additional cost with certain AOL Advantage Plans. If you decide to change your AOL Advantage Plan to one that does not offer MyPrivacy but would like to continue to use MyPrivacy, you can purchase a monthly subscription of MyPrivacy from AOL’s Lifestore.

Likewise, if you choose to cancel your AOL membership or convert to a Free AOL account, this will also cancel MyPrivacy. If the cancellation is pending your next billing date, MyPrivacy will remain active until the cancellation of your AOL account is complete.

How do I cancel MyPrivacy?

To cancel your MyPrivacy membership, login to myaccount.aol.com. Click on the Manage My Subscriptions link. Locate the MyPrivacy product and click Cancel then follow the instructions provided. For step-by-step instructions to cancel MyPrivacy, please visit Cancel AOL MyBenefits MyPrivacy subscription. If you change your mind, you can always renew your registration at mybenefits.aol.com.

Who is Reputation.com?

MyPrivacy is a Reputation.com product. Reputation.com is a comprehensive online reputation and privacy management company. Its search-and-destroy dashboard can help you manage the dramatic increase in availability of your personal information on the internet, Reputation.com searches for all of your personal information online, destroying what you don’t want the world to see and controlling the visibility of your identity.



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Last updated: 07-19-2012
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