Someone hacked my AOL Mail account. What do I do?

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Someone hacked my AOL Mail account. What do I do?

1. Go to account.aol.com immediately and change your password. Use a mix of upper & lowercase letters, numbers, and special characters in your new password. Make it impossible for others to guess.

A great trick for strong passwords is using the initial letter of each word in a phrase that you remember easily. Substitute numbers & symbols where you can. To be or not to be = TBoN2B, for example.

If the password that was hacked is one you use on other sites and services, change those passwords immediately as well.

2. Sign into account.aol.com, and under "Account Recovery Information", next to Security Question, click Edit. Click the drop-down menu and select a new question, and enter the new answer.

The answer to your Account Security Question can contain numbers (no special characters). Mix in numbers to strengthen your protection. Record this answer in a safe place so you can retrieve it later if needed.

If you're still unable to change your password after visiting account.aol.com, call 855-622-4946 for further instructions (Mon.-Fri. 8am-1am ET and Sat.-Sun. 8am-10pm ET).




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Last updated: 10-18-2013
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