How do I stop unwanted pop-ups?

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How do I stop unwanted pop-ups?

If you receive unwanted pop-ups while using the AOL Desktop Software, try the solutions listed below. After trying the first solution, check whether you still receive unwanted pop-ups. If the issue persists, continue trying the suggested solutions until the problem is fixed.

Note: You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in the online help article How do I determine the version of Windows I have.

Solutions


Scan my computer for viruses using McAfee Internet Security Suite - Special edition from AOL

Virus or spyware may download on your computer when you download certain software, open attachments received through emails or visit certain websites. Viruses and spyware are usually downloaded on your computer without your knowledge and may cause the problem that you are experiencing. Please read our help article Scan my computer for viruses using McAfee to learn how to scan your computer for virus and spyware.


Disable Web pop-ups and AOL member-only pop-ups

Pop-ups from websites can come in various forms. Sometimes, they are advertisements that the website uses to pay for the service of using the internet or they are smaller windows that open in front of or behind the page you want to view. The help article To disable both Web pop-ups and AOL member-only pop-ups shows you how to disable these pop-ups.


Enable essential startup programs

Multiple programs may have been set to start automatically when a computer is turned on, which may cause the computer to slow down. Not all startup programs are essential for the proper functioning of a computer. Click the link corresponding to the version of Windows installed on your computer to learn how to enable only essential startup programs on your computer.

If you are using Windows 2000, Me or 98, you will have to manually close all the programs currently running on your computer to resolve the issue. Please click the link corresponding to the version of Windows you have on your computer for instructions on how to close all programs.



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Last updated: 06-19-2014
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