Cannot connect or sign in to iTunes

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Cannot connect or sign in to iTunes

IMPORTANT: AOL Screen Name is now known as AOL Username. You may still see references to Screen Name across various AOL products as we transition to AOL Username. Please bear with us during this transition.

If you're having issues signing into iTunes using your AOL account, please attempt the solutions below in order.


Configuring iTunes to use your AOL login information

1. Launch the iTunes software on your computer.

2. At the top right, click Sign In.

3. On the iTunes window, check to see if AOL Screen Name displays above the login fields. If you do not see AOL Screen Name, you will need to uninstall and reinstall the iTunes software on your computer. When you sign in to iTunes for the first time, you need to select the AOL option displayed on the sign in screen, and then sign on with your AOL Screen Name and Password. If you do not select the AOL option, the iTunes software automatically sets Apple as the default login sequence for iTunes. Once you uninstall and reinstall the iTunes software, continue with the steps given below.

4. Launch iTunes. On the upper right, click Sign In.

5. Select the AOL option on the iTunes window, enter your AOL Screen Name and Password, and then click Sign In. This will ensure that your iTunes software is set to accept your AOL login information every time you launch iTunes.

Change your password

If you are still having issues signing in, please try resetting your AOL password. You can easily create a new password by using Automatic Password Recovery. For more information, please see Automatic Password Recovery FAQs. Please keep in mind that only authorized users can change passwords.

There is no limit on the number of times you can change your password. If you have stored your password on the computer, please remember to update the stored password as well.

For additional information on changing your AOL password, please see How do I change my Password?

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Last updated: 06-19-2014
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