Message: My mailbox is full

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Message: My mailbox is full

Your mailbox can hold up to 1,000 new email messages, 4000 old email messages, and 4000 sent email messages per screen name.

To make room for additional email in your mailbox, try one or more of the following suggestions.

Read some new email

To clear some space in your mailbox, try to read some of the new email.

Delete some new email

You can clear space in your mailbox by deleting unwanted messages.

Save email to the Saved on AOL folder

You can permanently store email messages in a special online folder called the On AOL folder. It can be accessed even if you aren't using your own computer, both by signing on to the AOL service as a guest and through You can have an unlimited number of folders.

In order to take advantage of this, you must be on the AOL 9.0 Security Edition software or higher. Older versions of the AOL software do not have the ability to store email online. To check whether you can upgrade to a newer version of the AOL software, refer to our online help article Upgrade the AOL Desktop software.

To save email permanently to the On AOL folders
1. On the AOL toolbar, click the Mail icon.
2. Click to highlight the email you want to save permanently.
3. Click the Save drop-down menu, select On AOL, and then click the folder to save it.

Note: In AOL 9.0 Optimized, click the Save drop-down menu to open it, click On AOL, then click OK.

If you are using AOL WebMail, refer to our online help article Save emails permanently on AOL WebMail.

Activate additional storage on your account

While sending an email, if you receive a message informing you that your mailbox is full, you might have exceeded the storage limit of your mailbox. To resolve this issue, go to, and then sign on with your AOL screen name and password.

Once you sign on, you will be shown an image and asked to enter the letters in the image into a text box. Once you do so, a confirmation message appears informing you that your mailbox has been allotted additional space.

The image challenge process confirms that it is a genuine request by a person for additional space to be allotted to a mailbox and not by an automated bot, which automatically backs up data to a mailbox.



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Last updated: 01-02-2013
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