How do I change my Account Security Question on AOL Mail?

Text Size

How do I change my Account Security Question on AOL Mail?

To ensure the security and privacy of your account, we follow a policy of asking you to verify your identity prior to discussing or taking any action on an account. To offer you this level of security, we have implemented the Account Security Question (ASQ). The ASQ is a question and answer combination that you create to protect your privacy. It allows you to verify your account quickly and easily.

If you are the master account holder on your AOL account and you know the answer to the ASQ for your Master username, you can log in and reset the ASQ for any other Username on your account; however, if you do not remember the ASQ answer to your Master username, you must follow the steps mentioned below.

1. Go to AOL Billing.

2. Sign in using your Username or Email and Password.

3. Click the Forgot Answer link.

Please select one of the options below to verify your account. Click a category heading to expand:

    Verify the account with a security code
    Verify the account with an alternative email
    Verify the account with profile information
    Verify the account with billing information

4. Click the New Question drop-down menu and select a question from the list.

5. In the Answer box, type the answer to your ASQ.

6. Click Next.

7. You will receive a confirmation message. Click Done.

Related Articles

What is an Account Security Question?
How do I change my password?

About this article:
Last updated: 11-08-2013
© 2013 AOL Inc.