Message: Invalid password on AOL Mail

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Message: Invalid password on AOL Mail

If you receive the message "Invalid password" while signing on to AOL Mail, please try the solutions given below in the order that they are listed.

IMPORTANT: If you have saved your password on the browser, we suggest that you remove your password from the Password box, type the password again and try signing on. If the problem persists, try the solutions given below in the order they're listed to resolve the problem.

You may wish to print or save a copy of these instructions, as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in the help article How do I determine the version of Windows I have?

Solutions

Clear cookies, cache, and history

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones given below for instructions to clear your cookies, cache, history, and footprints.

Test your keyboard with another program

Using your keyboard in another program will verify whether it is working properly.

To test your keyboard with another program:

1. Click Start, select Programs or All Programs, select Accessories, and then click Notepad.

2. Type your password.

3. Verify whether all the letters and numbers are displayed correctly.

Note: If no text or incorrect text appears, try another keyboard, if available, and then contact the computer manufacturer for further assistance. Please refer to the documentation that came with your hardware for contact information.

4. Click the File menu, and then click Exit. Click No when asked if you want to save the file.

Check keyboard connection, and then restart your computer

Checking your keyboard connection and restarting the computer will ensure that the keyboard is plugged in properly and that the computer is correctly recognizing the keyboard.

To check your keyboard connection and restart the computer:

1. Shut down your computer:

  • If you are using Windows 7, click Start, and then click Shut down.

     

  • If you are using Windows Vista, click Start, click the arrow next to Lock this computer, and then click Shut Down.

  • If you are using Windows XP Professional, click Start, and then click Shut Down.

    Note: If you are using Windows XP Home Edition, click Start, and then click Turn Off Computer. Select Turn Off, and then click OK.

  • If you are using Windows 2000, click Start, and then click Shut Down. Select Shut down in the drop-down menu, and then click OK.

  • If you are using Windows Me or 98, click Start, and then click Shut Down. Select the Shut down option, and then click OK.

2. If your computer doesn't turn off automatically, wait until you see the message It is now safe to turn off the computer, and then turn off the computer manually.

3. Unplug the keyboard cord.

4. Wait for about 30 seconds.

5. Plug in the keyboard cord.

6. Turn on your computer.

Note: If your keyboard still fails to work properly, you can either use another keyboard or contact the computer manufacturer for further assistance. Please refer to the documentation that came with your hardware for contact information.

Sign on through the AOL software

If you have recently updated your payment method for the AOL service, you will need to confirm your payment method before you can sign on to AOL. To confirm your payment method, please sign on to the AOL software and accept the AOL Terms Of Service Agreement. If you have not updated your payment method recently or are a free AOL member, please skip this solution.

Reset password

You can use the Online Password Reset facility to create a new password. In the Sign In screen, click the Forgot Password? or I forgot my password link and follow the on-screen instructions to change your password. For information on how to reset your password, refer to our online help article Reset my forgotten AOL password.



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Last updated: 07-18-2014
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