What is SugarSync?

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What is SugarSync?

There is nothing artificially sweet about SugarSync, an online service that lets you back up and remotely access all of your data from anyplace with an internet connection. You can share your files, photos and music with friends or family from the comfort of their couches.

Your data is backed up and encrypted on a password-protected personal website. By centralizing your data this way, you can sync as many computers or mobile devices as you want, and that includes sharing and accessing any combination of Windows and Mac files. If you make changes on one computer, they are instantly synchronized across all of your other devices. SugarSync also creates a backup of the last five versions of all file types, giving you the option to switch back to a previous version.

SugarSync ensures your data is always up to date and available whenever and wherever you need it. With this program, you can:

  • Share files with multiple groups of people at once and collaborate with them in real time.
  • Publish photos directly to Facebook and other social networking sites.
  • Instantly share email attachments with any of your devices using a unique email address.
  • Sync any folder or group of folders to any desired location.
  • Create a public URL for any file on your computer, giving access to all users or to specific people.
  • Access your files on a range of devices such as PCs, mobile phones and iPads.

AOL members can download a free 30-day trial of SugarSync with 30GB of storage, and then pay a subscription of $4.99 a month once the trial ends.


How do I sign up and download SugarSync?

If you would like to sign up for SugarSync, check out the directions below:

1. Visit the SugarSync detail page.

2. Click TRY IT FREE.

3. Click Sign in and purchase now! If you do not have an AOL account, you can create one by entering your First Name, Last Name, Email Address, Confirm Email, Password and Confirm Password.

4. If you have not provided your payment information, please do so:

  • Enter your First Name, Last Name, Billing Address, Card Type, Card Number, Apt/Unit, City/Town, Expiration Date, Security Code, State and Zip Code.

5. If you have already provided your payment information, please select from the list of available options.

6. If you would like to pay using a new form of payment, please click Add New and follow the directions in step 4.

7. Review the Terms and Conditions and click COMPLETE PURCHASE.

Note: It may take a few minutes for your order to process. Please do not click the back button on your web browser or COMPLETE PURCHASE order again as this will charge you for the product twice.

8. The Order Confirmation screen will display, containing your Billing Confirmation and Order Summary.

9. Click Download Now to download SugarSync to your computer and begin the installation process.

Note: Once you subscribe to SugarSync, you can download it to your computer by clicking the GET STARTED NOW button in the Order Confirmation email that you received when you subscribed to the trial and then follow the on-screen instructions.

How do I sign in to use SugarSync?

To sign in to use SugarSync:

1. Go to My Account.

2. Sign in with your master Username or Email and Password.

3. Answer your Account Security Question.

4. Under Service Options, click Manage My Subscriptions.

5. Locate SugarSync. Under Subscription Details, copy and paste the Access URL in to a separate browser tab or window.

Note: If it is your first time using SugarSync, enter a new password.

6. Once logged in, follow the on-screen instructions to begin using the service.

How do I get technical support for SugarSync?

For tech support, go to SugarSync’s Customer Support Portal.

Will SugarSync work on my computer?

SugarSync is compatible with most operating systems and mobile devices, but check the Specifications tab on the SugarSync detail page to make sure SugarSync will work on your PC and mobile device.

How do I get started with SugarSync?

After you activate your SugarSync subscription, check out the SugarSync QuickStart Guide pdf.

If you don't have Adobe Reader installed on your computer, you can download it for free at get.adobe.com/reader.

Is there a user's manual for SugarSync?

There sure is! If you want detailed information about SugarSync, check out the full-length SugarSync User Guide.

If you don't have Adobe Reader installed on your computer, you can download it for free at get.adobe.com/reader.

How do I opt out of emails from SugarSync?

When you sign up for SugarSync, your email address is used to communicate with you about your subscription as well as special offers. If you want to opt out of such messages, follow the link at the bottom of any email from SugarSync.

How do I view my billing information and history?

Billing will begin automatically at the end of your trial period.

To view billing information/history:

1. Visit myaccount.aol.com and sign in with your master Username or Email and Password.

2. Enter the answer to your Account Security Question and click Continue.

3. Under Account Options, click View My Statements.

4. Select the Billing Statement tab to view the billing history for your account.

If you have questions about your billing information, call us at 1-866-485-9217 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.

What is Lifestore?

Lifestore is a website that lets you browse, research and purchase AOL products. It also allows you to open and maintain an online account that helps you manage, add or cancel subscriptions to products. We may add, change or discontinue offers for products at any time. Check out the Lifestore Terms of Service for more information.

What is AOL Fulfillment Services?

AOL Fulfillment Services is a subsidiary of the AOL Family that handles all billing relationships with AOL’s third-party vendors. To find out more information, read About AOL Fulfillment Services.

Related Articles:

Lifestore FAQs
How do I cancel SugarSync?

About this article:
Last updated: 05-23-2012
© 2013 AOL Inc.