What should I do if I see the Blerk! ERROR 1 message?

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What should I do if I see the Blerk! ERROR 1 message?

Note: This error message is related to the following COFE errors: C0FE 1700, C0FE 1701, C0FE 1702, C0FE 1706, C0FE 170E, C0FE 170F, C0FE 1711, C0FE 1712, C0FE 1713, C0FE 1714 and C0FE 1715, C0FE 1717

If you’re seeing the Blerk! ERROR 1 message, it means there was an authentication problem.


 

Note: Are you getting the Error 1 - COFE Error 1714? If so, please visit our help article Why am I getting Blerk Error 1 - COFE Error 1714?

Below are some solutions to help get you back on track and back in your inbox.


Correct bookmark

The AOL Mail URL has changed over the years (it's gotten simpler), and some older bookmarked URLs may no longer get you to your Inbox. If you click a bookmark to go to AOL Mail, make sure the bookmark is set to this address: http://mail.aol.com.


Adjust browser security settings

Sometimes, browser security settings can interfere with the orderly loading of AOL Mail. Here are a few options for making adjustments to your browser’s settings so AOL Mail can function properly. Please click the link below that corresponds to your browser type.

Internet Explorer - Check Protected Mode Option for both Internet zone and Trusted sites zone.

1. Start Internet Explorer.

2. Click the Tools menu.

3. Select Internet Options.

4. Click the Security tab.

5. Click Internet zone.

6. Check Enable Protected Mode checkbox.

7. Click Trusted sites zone.

8. Check Enable Protected Mode checkbox.

9. Re-start Internet Explorer.

Internet Explorer - Run browser in No Add-ons mode

1. In the corner of your screen, click Start.

2. Click All Programs.

3. Click Accessories.

4. Click System Tools.

5. Click Internet Explorer (No Add-ons).

Firefox - Run Firefox in Safe Mode

1. In the corner of your screen, click Start.

2. Click All Programs.

3. Click Mozilla Firefox.

4. Click Mozilla Firefox (Safe Mode).


Add http://*.aol.com and https://*.aol.com to Trusted sites

1. Start Internet Explorer.

2. Click the Tools menu.

3. Select Internet Options.

4. Click the Security tab.

5. Click Trusted sites zone.

6. Click the Sites button.

7. Enter "http://*.aol.com" in Add this website to zone.

8. Click the Add button.

9. Enter "https://*.aol.com" in Add this website to zone.

10. Click the Add button, then click OK.

11. Re-start Internet Explorer.


Clear Cookies, Cache, History and Footprints

Finally, you might try clearing your browser’s cache and cookies. Sometimes this resolves certain types of sign-in problems. To find instructions for your browser and version, please click on the article below:

Clear cookies, cache, history, and footprints

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Why am I seeing Blerk! Error 1 - COFE error 1714?

About this article:
Last updated: 06-19-2014
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