Norton Online Backup Storage FAQs

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Norton Online Backup Storage FAQs

With so much vital data stored in a computer, backing it all up is more important than ever. Certain AOL Advantage Plan members receive 5 GB of complimentary online backup from Norton to protect their favorite photos and important files from data loss in the event of computer failure. To view what your AOL Advantage Plan has to offer, check out your AOL MyBenefits page at mybenefits.aol.com.

Norton can automatically protect your important digital photos, videos, music, and files from up to five computers and makes the files accessible from any internet-accessible device. It delivers secure, easy-to-use online backup that safeguards your files against loss, damage, and other disasters.

FAQs


Am I eligible for Norton Online Backup?

Certain AOL Advantage Plans are eligible 5 GB of complimentary online backup from Norton. To view what your AOL Advantage Plan has to offer, check out your AOL MyBenefits page at mybenefits.aol.com.

How do I get Norton Online Backup?

To get Norton Online Backup visit mybenefits.aol.com and sign in with your master Username or Email and Password and click Sign In. Locate Norton Online Backup, click ACTIVATE and follow the on-screen instructions to begin installing Norton Online Backup.

Note: If you are using the AOL Desktop software to install Norton Online Backup, you must upgrade to AOL Desktop 9.7. For instructions on how to do so, please visit our help article Installing Norton Online Backup using the AOL Desktop software.

For additional help installing Norton Online Backup without the AOL Desktop software, visit Installing Norton Online Backup.

How long does the Norton Online Backup benefit last?

Once you’ve activated your Norton Online Backup benefit, you will have continued access to this service for as long as you remain on an eligible AOL Advantage Plan.

What are the benefits of Norton Online Backup?

With Norton Online Backup, you get 5 GB of complimentary online backup from a leader in consumer backup and data management. Norton Online Backup takes the pain out of backups for multiple computers by automatically protecting and remotely storing your files at Norton’s secured data centers. It provides you convenience by giving you more ways to securely access and share your files anytime you have an internet connection:

  • Up to 5 GB of complimentary online backup storage to secure important files away from your home so you are protected from loss of data in the event of computer failure or even natural disasters
  • Stores the valuable digital content accumulating in all family PCs – up to five household PC’s – in one safe and secure backup account
  • Provides one central, secured location for all your photos and files
  • Uses state-of-the-art encryption and data compression
  • Restores lost or deleted files quickly to any Web-enabled computer

How many computers can I secure with Norton Online Backup?

Norton can automatically back up files from up to five computers and makes them accessible from any internet-accessible device.

What happens to my Norton Online Backup benefit if I change AOL Advantage Plan or cancel my AOL account?

This 5 GB of complimentary online backup from Norton is available only to active AOL members on certain AOL Advantage plans. If you decide to change your AOL Advantage Plan to one that does not offer Norton Online Backup as a benefit, AOL will notify Norton that you are no longer eligible to receive the complimentary 5 GB of online backup. At such time, Norton will contact you with the option to pay them for continuing your Norton Online Backup service.

Likewise, if you choose to cancel your AOL membership or convert to a Free AOL account, this will also cancel your Norton Online Backup protection. If the cancellation is pending your next billing date, your Norton Online Backup will remain active until the cancellation of your AOL account is complete.

What if I already subscribe to Norton Online Backup?

If you already subscribe to Norton Online Backup using your AOL email address, Norton will add your complimentary 5 GB of storage to your existing account when you activate this benefit.


Related Articles:


Installing Norton Online Backup
Running Norton Online Backup
Signing in to Norton Online Backup
Installing Norton Online Backup using the AOL Desktop software
Norton Online Backup system requirements

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Last updated: 06-10-2014
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