Suspicious alert notice: Blocked AOL account - all instances

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Suspicious alert notice: Blocked AOL account - all instances

As part of AOL's ongoing effort to protect users' security and reduce the number of compromised accounts our network, we have instituted a pop-up campaign to warn users about potential suspicious activity.

The pop-up will look like one of the following:

You most likely received this pop-up because unusual activity has been detected on your account.

Unusual activity is usually indicated by one or more of the following:

  • Spam is being sent from your email address
  • Your account has been logged into from multiple locations
  • Abnormal international usage

To protect your account, AOL temporarily suspends your access until you can confirm your personal information.

Should you receive this pop-up window, please follow any onscreen instructions provided or attempt one of the following:

  • Reset your password
  • Contact AOL Customer Support Team at 1-855-622-4946, Monday through Friday, from 8AM to 10PM ET

You should also make sure that your computer is protected by up-to-date antivirus software. AOL offers several security solutions through Lifestore.

For additional account and password management help, please see Password Help.

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Cannot sign in to AOL websites

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Last updated: 03-13-2014
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