Unable to send email with AOL Mail

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Unable to send email with AOL Mail

Can't send email with AOL Mail? If you have a problem sending mail, try these options in the order they are listed. After each one, take a look to check if you can send before trying the next option.

You might want to print a copy of these instructions, or make sure the page is open in a separate browser window as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system and the Internet Explorer browser installed on your computer. You can find this information by following the instructions given in the online help articles mentioned below:


Clear cookies, cache, history, and footprints

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, and history, and footprints, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

To know how to clear your cache, cookies, history, and footprints, click the link corresponding to the browser that you use.

Verify spam settings

Your Mail Controls settings may block you from sending or receiving email in general, or sending or receiving email with pictures and file attachments. To know how to verify your Mail Controls, read our online help article Verify Mail Controls do not block emails or email attachments.

Disable the pop-up blocking software

In order to address this issue, please disable your pop-up blocking software. Alternatively, you could add AOL.com to the "white list" of domains accepted by your pop-up blocker software. If you are not sure how to disable your pop-up blocking software or add AOL.com to the "white list," please contact the vendor of your pop-up blocking software for assistance or simply refer to the help guide included with your software.

Note: Most pop-up blockers also allow you to hold down the Shift key as you click website links. This disables pop-up blocking on a one-time basis.

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Restart the computer

If you haven't recently restarted your computer or you don't restart your computer very often, we recommend that you restart the computer. Restarting the computer to clear the internal memory (RAM) often resolves many issues.

For instructions to restart the computer, please read the online help article Restart the computer.

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Use a different browser

Try to access AOL Mail using a different browser. You can try using Mozilla Firefox if you are not already using it. Download it free by going to http://www.mozilla.com/, clicking Download Firefox - Free, and then following the on-screen instructions.

Enable/disable firewall using McAfee Internet Security Suite - Special edition from AOL

A firewall prevents computer hackers from accessing your computer through the Internet to steal sensitive information or infect your computer system with viruses.

To know how to enable or disable firewall, read our online help article Enable/disable firewall using McAfee Internet Security Suite.

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Last updated: 02-05-2014
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