Message: Your mail session has timed out... log in again - AOL Mail

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Message: Your mail session has timed out... log in again - AOL Mail

You may receive the message Page cannot be displayed while trying to access AOL Mail for any one of several reasons. Given below are some solutions to resolve this issue. After trying the first solution, check whether you can access AOL Mail. If you are still unable to access AOL Mail, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in the online help article How do I determine the version of Windows I have?


Solutions


Sign on again:

AOL Mail has an idle timer that signs you off after 24 hours of no activity. In the event this happens, simply sign back in to AOL Mail to access your email.

Note: You can change the default time out period. To learn how to do this, please refer our online help article Stay Signed In to AOL Mail

Sign back on by clicking the link below and then enter your "Username" or "Email" and "Password" and then click the "Sign In" button.

Note: If you have only been signed out by the idle timer and haven't closed the AOL Mail window, you can simply sign back in by entering your password in the "Password:" box and clicking the "Sign In" button on the screen that opens after you have been timed out. (Your Username should already be showing in the "Username or Email" box. If you want to sign in with a different Username, you will need to delete the Username showing and type a new one.)


Enable firewall to use HTTPS:

If a firewall software has been installed on the computer or network, you should configure it to allow the use of HTTPS to access the Internet or temporarily disable it, then try accessing the AOL Mail again. If successful, then you know that the firewall software is responsible for the problem.

Note: If disabling the firewall software allows you to access the AOL Mail service properly, you will not have any firewall protection at all. We recommend enabling the firewall immediately to ensure the protection of your computer. If you wish to continue using the firewall, you may be able to change the settings to work with HTTPS. If you are unsure of how to do this, please refer to your System Administrator, firewall documentation, or software manufacturer for support.


Clear cookies, cache, history, and footprints

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones given below for instructions to clear your cookies, cache, history, and footprints.

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Reset web settings

If you have installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the link corresponding to the version of Internet Explorer you have on your computer to know how to reset your Web settings.

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About this article:
Last updated: 01-04-2013
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