My AOL Mail sign in screen is missing

Something missing? If you can't see the AOL Mail sign in screen, try the solutions below to fix the problem, checking whether you can see the sign in screen after each solution.

Solutions

• Reset web settings
• Clear cookies, cache, history and footprints

Reset web settings

If you've installed multiple web browsers, some of your browser settings may have changed. However, you can reset your web settings without changing the settings of other browsers on your computer. Please visit our help article Reset web settings and select your browser version to learn how to set your web settings to default.

Clear cookies, cache, history and footprints

When you visit a website, temporary internet files, your browsing history, and cookies are stored on your computer to record your return visit. Deleting these files can fix the problem you're experiencing.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

• AOL Radio presets
• Websites you have visited
• Your shopping cart
• Your customized pages

The instructions to clear your cookies, cache, history and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints to learn how.