Someone hacked my AOL Mail account. What do I do?

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Someone hacked my AOL Mail account. What do I do?

Your Sent folder may offer the best clue to whether you have been hacked or spoofed.

  • If you DO find email in your Sent folder that you did NOT send: Your account has been compromised (hacked).
  • If you DO NOT find any strange email in your Sent Folder: Your account has most likely been spoofed.

What should I do?

If your account is being spoofed, there isn't a way to stop whoever is spoofing your account right now, but changing your password can help secure your account from being compromised in the future.

1. To change your password, go to account.aol.com immediately and change your password. Use a mix of upper & lowercase letters, numbers, and special characters in your new password. Make it impossible for others to guess.

A great trick for strong passwords is using the initial letter of each word in a phrase that you remember easily. Substitute numbers & symbols where you can. To be or not to be = TBoN2B, for example.

If the password that was hacked is one you use on other sites and services, change those passwords immediately as well, but do not change them to your new AOL password. Using different passwords for your different accounts is one of the best ways to protect your online identity.

2. Sign into account.aol.com, and under "Account Recovery Information", next to Security Question, click Edit. Click the drop-down menu and select a new question, and enter the new answer.

The answer to your Account Security Question can contain numbers (no special characters). Mix in numbers to strengthen your protection. Record this answer in a safe place so you can retrieve it later if needed.

What is AOL Mail doing to prevent spoofing?

In a step to significantly reduce spoofing, we updated our DMARC policy to tell DMARC-compliant email providers like Gmail, Yahoo! Mail, Outlook.com and others (including AOL Mail itself) to reject mail from AOL addresses that is sent from non-AOL servers. You can read more about AOL Mail's move here.

If you're still unable to change your password after visiting account.aol.com, call 855-622-4946 for further instructions (Mon.-Fri. 8am-1am ET and Sat.-Sun. 8am-10pm ET).




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Last updated: 06-10-2014
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