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  • Disable third-party firewall software

    Hide/Show Graphics The instructions to disable the firewall may differ depending on the firewall software installed on your computer. Please click the appropriate link below to see the instructions for

    Document Type: AOL How-To

  • Lost or broken AOL PassCode or Secure ID

    AOL no longer sells the AOL PassCode service and device. Only AOL employees and some special accounts are now protected by a PassCode/Secure ID issued by AOL. · If you are an AOL employee and have

    Document Type: AOL FAQs

  • Uninstall AOL Connectivity Service 1.0

    Hide/Show Graphics AOL Connectivity Service (ACS) is responsible for connecting the AOL® software to the AOL® service. Uninstalling ACS will allow a fresh copy of the ACS files to be installed. You may

    Document Type: AOL How-To

  • Uninstall AOL Connectivity Service 2.0 and 3.0

    Hide/Show Graphics AOL Connectivity Service (ACS) is responsible for connecting the AOL® software to the AOL® service. Uninstalling ACS will allow a fresh copy of the ACS files to be installed.

    Document Type: AOL How-To

  • General help using AOL Video Player

    Sometimes, you might have issues using AOL Video Player or you might want to learn about the AOL Video Player. In this article, we have provided solutions for all possible issues with AOL Video Player and

    Document Type: AOL Troubleshooting

  • Message: xprt5.dll not found

    You may receive an error message "xprt5.dll not found" while trying to launch the AOL® software. Listed below are some solutions to resolve the issue. After trying the first solution, check to see if you can

    Document Type: AOL Troubleshooting

  • AOL has detected a firewall (25-02-00-000)

    Sometimes, you may receive the message "AOL has detected a firewall (25-02-00-000)" while trying to sign on using the AOL® software. Listed below are the solutions to resolve the issue. After

    Document Type: AOL Troubleshooting

  • AOL Dialer starts automatically

    If you get an AOL® Dialer popup at random, even when you do not wish to connect to the Internet, you can disable the AOL Dialer from starting automatically. Listed below are some solutions to resolve the

    Document Type: AOL Troubleshooting

  • AOL Favorite Places are missing

    Hide/Show Graphics Sometimes, you may not be able to find your AOL Favorite Places. Listed below are some solutions to resolve the issue. After trying the first solution, check whether you can view your

    Document Type: AOL Troubleshooting

  • Welcome screen graphics do not rotate or refresh

    Hide/Show Graphics Graphics on the Welcome screen may not rotate or refresh for one of several reasons. After trying the first solution, check to see if the Welcome screen graphics rotate or

    Document Type: AOL Troubleshooting
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