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  • Disable third-party firewall software

    Hide/Show Graphics The instructions to disable the firewall may differ depending on the firewall software installed on your computer. Please click the appropriate link below to see the instructions for

    Document Type: AOL How-To

  • General help using AOL Video Player

    Sometimes, you might have issues using AOL Video Player or you might want to learn about the AOL Video Player. In this article, we have provided solutions for all possible issues with AOL Video Player and

    Document Type: AOL Troubleshooting

  • Lost or broken AOL PassCode or Secure ID

    AOL no longer sells the AOL PassCode service and device. Only AOL employees and some special accounts are now protected by a PassCode/Secure ID issued by AOL. · If you are an AOL employee and have

    Document Type: AOL FAQs

  • Uninstall AOL Connectivity Service 2.0 and 3.0

    Hide/Show Graphics 1. Click Start, and then click Control Panel. Note: If you are using Windows® 2000/Me/98, click Start, select Settings, and then click Control Panel. 2. Double-click the Add

    Document Type: AOL How-To

  • Sign On screen disappears after clicking Sign On and nothing else happens

    You may see the AOL Sign On screen disappearing after clicking the Sign On button, but nothing happens. Listed below are some solutions to resolve the issue. After

    Document Type: AOL Troubleshooting

  • Clear cookies, cache, and history using the browser

    Hide/Show Graphics Whenever you visit certain Web sites, temporary Internet files and cookies are stored on your computer to identify the Web sites you've visited. Sometimes, these

    Document Type: AOL Troubleshooting

  • Blue screen when signing on to the AOL service

    Sometimes, you may see a blue screen while signing on using the AOL® software. Listed below are the solutions to resolve the issue. After trying the first solution, check whether you can

    Document Type: AOL Troubleshooting

  • Message: 01-00002 your AOL software is not working correctly

    Hide/Show Graphics You may get the message “01-00002 your AOL software is not working correctly” for any one of several reasons. Given below are a few solutions to resolve this

    Document Type: AOL Troubleshooting

  • Unable to launch the AOL software for Mac

    Hide/Show Graphics You may not be able to launch the AOL® software for Mac OS® X for several reasons. After trying the first solution, check whether you can launch the software. If you are still

    Document Type: AOL Troubleshooting

  • AOL toolbar on Mac has garbled display, icons missing, or other issues

    Hide/Show Graphics The AOL® toolbar may not work properly, may have a garbled display, or may have some icons missing for any one of several reasons. After trying the

    Document Type: AOL Troubleshooting
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