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  • Disable third-party firewall software

    Hide/Show Graphics The instructions to disable the firewall may vary depending on the firewall software installed on your computer. Please click the appropriate link below to see the instructions for...

    Document Type: AOL How-To
  • General help using AOL Video Player

    Sometimes, you might have issues using AOL Video Player or you might want to learn about the AOL Video Player. In this article, we have provided solutions for all possible issues with AOL Video Player and...

    Document Type: AOL Troubleshooting
  • United Airlines support sunset

    AOL has been supporting United Airlines employees with their flight scheduling software Unimatic/Apollo. As of June 20, 2009, United Airlines itself will provide support for this program. However, since many...

    Document Type: AOL FAQs
  • Install the AOL software

    Hide/Show Graphics You can install the AOL® software using an AOL® CD, or download the software from the Web and install it on your computer. If you do not have an AOL CD nor access to the Internet, go to Section B...

    Document Type: AOL How-To
  • Message: tai2.dll file is missing

    You may get the message, “tai2.dll file is missing” for any one of several reasons. After trying the first solution, check to see if you still receive the message. If you receive the message, continue using...

    Document Type: AOL Troubleshooting
  • Reset Web Settings

    If you have installed another Web browser after installing Internet Explorer®, some of your Internet Explorer settings may have changed. You can reset your Internet Explorer settings to their original defaults. The home...

    Document Type: AOL Troubleshooting
  • AOL software hangs at step 2 - Third-party broadband

    Hide/Show Graphics Your AOL software may hang at step 2 while trying to connect to the AOL® service using a third-party broadband connection. Listed below are the solutions to resolve the...

    Document Type: AOL Troubleshooting
  • Message: The computer was unable to connect to AOL (24-00-28-006)

    Hide/Show Graphics You may receive the message "The computer was unable to connect to AOL (24-00-28-006)" while trying to connect to the AOL® software for any one of several...

    Document Type: AOL Troubleshooting
  • Unexpected disconnection - Dial-up

    Hide/Show Graphics Sometimes, you may get disconnected while you're signed on to the AOL® software. Listed below are the solutions to resolve the issue. After trying the first solution, check to see if you...

    Document Type: AOL Troubleshooting
  • Message: 73-CHOM - Dial-up

    Hide/Show Graphics You may receive the message "73-CHOM" while trying to connect to the AOL® software. Listed below are the solutions to resolve the issue. After trying the first solution, check to see if you can...

    Document Type: AOL Troubleshooting

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