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  • Disable third-party firewall software

    Hide/Show Graphics The instructions to disable the firewall may differ depending on the firewall software installed on your computer. Please click the appropriate link below to see the instructions for

    Document Type: AOL How-To

  • Lost or broken AOL PassCode or Secure ID

    AOL no longer sells the AOL PassCode service and device. Only AOL employees and some special accounts are now protected by a PassCode/Secure ID issued by AOL. · If you are an AOL employee and have

    Document Type: AOL FAQs

  • Uninstall AOL Connectivity Service 1.0

    Hide/Show Graphics AOL Connectivity Service (ACS) is responsible for connecting the AOL® software to the AOL® service. Uninstalling ACS will allow a fresh copy of the ACS files to be installed. You may

    Document Type: AOL How-To

  • Uninstall AOL Connectivity Service 2.0 and 3.0

    Hide/Show Graphics AOL Connectivity Service (ACS) is responsible for connecting the AOL® software to the AOL® service. Uninstalling ACS will allow a fresh copy of the ACS files to be installed.

    Document Type: AOL How-To

  • General help using AOL Video Player

    Sometimes, you might have issues using AOL Video Player or you might want to learn about the AOL Video Player. In this article, we have provided solutions for all possible issues with AOL Video Player and

    Document Type: AOL Troubleshooting

  • Unable to launch the AOL software for Mac

    Hide/Show Graphics You may not be able to launch the AOL® software for Mac OS® X for several reasons. After trying the first solution, check whether you can launch the software. If you are still

    Document Type: AOL Troubleshooting

  • Message: An error occurred while loading a file. AOL will attempt to restore the file

    You may receive the message “An error occurred while loading a file. AOL will attempt to restore the file” while trying to access your Personal Filing

    Document Type: AOL Troubleshooting

  • Unable to open e-mails using the AOL software

    You may not be able to open e-mails in your mailbox using the AOL® software for any one of several reasons. Given below are a couple of solutions to resolve the issue. After trying the first

    Document Type: AOL Troubleshooting

  • Message: 63-RNQA - third-party broadband

    Sometimes, you may receive the message "63-RNQA" while trying to sign on to the AOL® software using a broadband connection. Listed below are the solutions to resolve the issue. After trying the first

    Document Type: AOL Troubleshooting

  • Hangs at step 1 - third-party broadband

    Sometimes, your AOL® software may hang or freeze at step 1 while trying to sign on to the AOL® service. Listed below are some solutions to resolve the issue. After trying the first solution, check

    Document Type: AOL Troubleshooting
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