| You may see the AOL Sign On screen disappearing after clicking the Sign On button, but nothing happens. Listed below are some solutions to resolve the issue. After trying the first solution, check whether you can sign on to the AOL service. If you still can't, continue using the suggested solutions until the problem is fixed.
You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Information you need
You will need to know the version of the Microsoft® Windows® operating system installed on your computer. You can find this information in the online help article How do I determine the version of Windows I have.
You will also need to know the version of AOL Connectivity Service (ACS) installed on your computer before attempting the solutions given below. If you are using AOL® 9.0 Optimized, AOL 9.0 Optimized SE/LE, or AOL Security Edition, follow the instructions given in the online help article How to determine which version of AOL Connectivity Service (ACS) I have.
Note: If you are using AOL 9.0 VR or higher, you'll have ACS 4 installed on your computer.
Solutions
Uninstall and reinstall ACS
ACS is responsible for getting the AOL software connected to the AOL service. Uninstalling ACS will allow a fresh copy of the ACS files to be installed. To know how to uninstall and reinstall ACS, read our online help article Uninstall and reinstall AOL Connectivity Service.
Run Quick Restore
Note: If you are using AOL® Desktop, skip this solution.
The Quick Restore feature allows you to reset the AOL software to the default state by deleting all updates downloaded in the past. This feature is available only on AOL 9.0 and higher. Please read our online help article Run Quick Restore for information on using this feature.
Uninstall and reinstall the AOL software
If you are still unable to connect to the AOL service, we recommend you to uninstall and reinstall the AOL software. Uninstalling the AOL software removes all damaged connectivity files that can't be repaired. Once the uninstallation is complete, reinstalling a new copy of the AOL software is quick and easy.
Follow the instructions given in the online help article Uninstall AOL software to uninstall and reinstall the AOL software.
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