The instructions to disable the firewall may differ depending on the firewall software installed on your computer. Please click the appropriate link below to see the instructions for disabling the firewall installed on your computer.
Note: Firewall programs are designed to secure and protect the resources of a computer or network from unauthorized users. It is important to have your firewall turned on all the time. After disabling the firewall, check whether the issue is resolved.
- If the issue is resolved, please contact your software vendor to configure your firewall.
- If the issue is not resolved, then the problem is not related to the firewall. Restart your computer to turn on the firewall.
ZoneAlarm
There are two ways to disable the ZoneAlarm® firewall:
Disable using the Windows taskbar
Disable using the Programs menu
Disable using the Windows taskbar
1. On the Windows® taskbar, next to the clock, right-click the ZoneAlarm icon, and then click Shutdown ZoneAlarm.
2. Click Yes.
Disable using the Programs menu
1. Click Start, select All Programs or Programs, select ZoneAlarm, and then click ZoneAlarm Security.
2. In the left pane, click Firewall.
3. In the Internet Zone Security section, move the slider to Off.
Notes: To enable the firewall
- In the Internet Zone Security section, move the slider to High.
- In the Trusted Zone Security section, move the slider to High.
4. Click X on the upper right of the ZoneAlarm window.
5. If prompted, click OK.
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Norton Internet Security 2009
You can use either of the following ways to disable Norton Internet Security ™ 2009:
Disable Norton Internet Security using Windows taskbar
Disable Norton Internet Security using Programs menu
Disable Norton Internet Security using Windows taskbar
1. On the Windows task bar, next to the clock, right-click Norton, and then click Disable Smart Firewall.
2. Click the Select the duration drop-down menu, and then click Until system restart.
3. Click OK.
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Disable Norton Internet Security using Programs menu
1. Click Start, select All Programs or Programs, select Norton Internet Security, and then click Norton Internet Security.
2. In the Internet section, click On next to Smart Firewall.
3. Click the Select the duration drop-down menu, and then click Until system restart.
4. Click OK.
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Windows 7
1. Click Start, and then click Control Panel.
2. Click System and Security.
Note: If View by is set to either Large icons or Small icons, click Windows Firewall, and then skip to step 4.
3. Click Check firewall status.
4. In the left panel, under Control Panel Home, click Turn Windows Firewall on or off.
5. Under Customize settings for each type of network, in the Home or network (private) network location settings section, click the Turn off Windows Firewall (not recommended) option.
6. Under Customize settings for each type of network, in the Public network location settings section, click the Turn off Windows Firewall (not recommended) option.
7. Click OK.
8. Close all open windows.
Note: To reactivate the Windows built-in firewall, repeat steps 1 to 4. Under Customize settings for each type of network, click both the Turn on Windows Firewall options, and then click OK.
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Windows Vista Firewall
1. Click Start, and then click Control Panel.
2. Click Security.
Note: If the Control Panel window is set to Classic View, double-click Windows Firewall.
3. Click Turn Windows Firewall on or off.
4. If you are prompted for an administrator password or permission, type the appropriate password or click Continue to confirm.
5. On the General tab, click the Off (not recommended) option, and then click OK.
6. Close all windows that were opened during the above procedure.
Note: To reactivate the Windows built-in firewall, repeat steps 1 to 4. On the General tab, click the On (recommended) option, and then click OK.
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Windows XP SP 2 Firewall
Note: We are temporarily disabling the Windows firewall to determine whether it is responsible for the connectivity issues that you are currently experiencing. If the connection is successful while the Windows firewall is disabled, you may want to use a different firewall product. The Windows firewall may be restarted when the following steps are completed.
1. Click Start, and then click Control Panel.
2. Click Security Center.
3. Click Windows Firewall.
4. On the General tab, click the Off (not recommended) option, and then click OK.
5. Close the Windows Security Center window.
6. Close the Control Panel window.
Note: Firewall programs are designed to secure and protect the resources of a computer or network from unauthorized users. You can enable the firewall software as soon as you have isolated the source of the connectivity issue. If you wish to restart the Windows firewall, click On, and then click OK.
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Win XP SP 1 ICF Firewall
1. Click Start, and then click Control Panel.
2. Double-click Network and Internet Connections.
3. Double-click Network Connections.
4. Click the desired Local Area Connection once to highlight it, and then click Change settings of this connection.
5. Click the Advanced tab.
6. Under Internet Connection Firewall, clear the check box next to Protect my computer and network by limiting or preventing access to this computer from the Internet, and then click OK.
7. Close the Network Connections window.
Note: If you wish to restart the Windows XP built-in firewall, select the check box next to Protect my computer and network by limiting or preventing access to this computer from the Internet, and then click OK.
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