| You may not be able to open e-mails in your mailbox using the AOL® software for any one of several reasons. Given below are a couple of solutions to resolve the issue. After trying the first solution, check whether you can open your mailbox. If not, continue using the next solution. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Information you need
You will need to know the version of Microsoft® Windows® operating system installed on your computer. If you do not know how to find this information, follow the instructions given in the online help article How do I determine the version of Windows I have.
Solutions
Purge Artwork Database
If the Artwork Database files have become corrupt, you may face this issue. Purging these files can help to fix this problem. To clear Artwork Database, follow the instructions given in the online help article Clear AOL Artwork Database.
Run Quick Restore
The Quick Restore feature resets the AOL software by repairing several common errors in the program and rolling it back to its default settings. For information on how to run Quick Restore, refer to our online help article Run Quick Restore.
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