I forgot my AOL password. How do I reset it?

Forgot your password? No worries! If you've forgotten the password for your AOL Mail account, follow the steps below to reset your account with a new password.

To reset your password:

  1. Visit password.aol.com.
  2. On the Sign In screen, under the Password box, click the Forgot Password? link.

  3. Enter your AOL Username or email address in the Username or Email field.
  4. In the second field, enter the words or characters you see displayed in the image and then click Next.

    Note: If you don't see the image clearly, you can click the refresh button to display a new set of words or characters. If that doesn't help, you can also click the volume button to have the words read aloud.

  5. Next, we'll need to verify that this account belongs to you. Under Verify this is your account, select a confirmation option. For more information, select an option below:

    Note: In some cases you may be asked to choose an additional option. If you need further assistance, please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.

     

    Text My Mobile

    If your cell phone is registered with AOL, you can select Text My Mobile. After clicking this option, enter your phone number and click Send. You'll receive a confirmation code on your mobile device.

    Enter the confirmation code we text you and click Submit.

    Alternate Email Address

    If you choose to verify your alternate email address, click Next. An email will be sent to this alternate email account. Click the Yes, I would like to reset my password link in the email to reset your password. The link will expire in 72 hours.

    Note: The Help pop-up window shown below is present only when the Username is a paid AOL account.

    Account Security Question

    Note: If you have forgotten your account security question, refer to I forgot the answer to my AOL Account Security Question.

    If you choose to answer your Account Security Question, enter the answer to the question in the text box and select either one of the options for your second set of verification details.

    You'll have any two of the following three options on your screen:

    • if you click Account Holder, then enter your first name and second name in the boxes provided, OR
    • if you select Personal Details, then enter your date of birth and your zip code in the boxes provided, OR
    • if you select Alternate Email, then enter your alternate email address in the provided box

    Click Next.

    Note: You have six attempts to enter the correct details for this option. If your sixth attempt fails, your account is locked for 24 hours.

  6. You can now reset your password. Reset your password by typing a new password in the New Password box, and then re-typing your new password in the Retype New Password box. Your password is case-sensitive and must be 6 to 16 characters long. For additional help in creating a strong password, please see Tips to create a secure password.
  7. Click Next.

  8. Your password has been reset. Click Done to sign in with your new password.

Note: If another window pops up asking for your name, age, etc., don't be alarmed! If it's been a while since you last updated your account profile, we may take this opportunity to ask you to fill out any information we currently don't have on file.

For additional password help and information, please refer to our Password Help product page. You may also contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET, or visit AOL Mail Help.


Prefer phone support?Contact us (paid members only) or upgrade your AOL plan to receive 24/7, live AOL technical support.

Related Articles:


Change or update your Account Security Question (ASQ)
Password Help for AOL and AIM service

About this article:
Last updated: 07-10-2014
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