If you are unable to uninstall the AOL Desktop Software, the solutions below will help resolve the issue. After trying the first solution, check whether you can uninstall the AOL Desktop Software. If you are still unable to uninstall the AOL Desktop, continue using the suggested solutions until the problem is fixed.
Information you need
You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in the help article Determining your version of Microsoft Windows. For assistance with uninstalling the AOL Desktop Software, refer to our help article How do I uninstall the AOL Desktop Software?.
IMPORTANT: If you have saved your AOL password on the AOL Desktop Software, ensure that you remember the password before you perform the steps given below as uninstalling the AOL Desktop Software will delete your saved password. If you don’t remember your password, we recommend that you change your password before proceeding any further. To do so, you will need to remember the answer to your Account Security Question (ASQ) to be able to change your password. You can change your ASQ if you don’t remember the answer to it. For instructions on how to change your password or ASQ, refer to the following help articles:
- Account Management: Managing your AOL Password
- Account Management: Managing your Account Security Question (ASQ)
- Enable only essential startup programs
- Close all running programs
- Run ScanDisk and Disk Defragmenter on your hard drive
- Manually delete AOL folders
- Contact your computer manufacturer or a local technician
Multiple programs may have been set to start automatically when a computer is turned on, which may cause the computer to slow down. Not all startup programs are essential for the proper functioning of your computer. For instructions to enable only the essential startup programs on your computer, please click the link below and then click on the version of Windows that you have installed on your computer.
If you are using Windows 2000, Me or 98, you will have to manually close all the programs that are currently running on your computer to resolve the issue. Please click the link corresponding to the version of Windows you have on your computer for instructions to close all programs.
Other programs or processes that are running on your computer might interfere with the uninstalling process of the AOL Desktop Software. Refer to our help article Close non-essential programs in Windows 2000 to close all the other programs that may be running on your computer. Once these programs are closed, try uninstalling the AOL Desktop Software from the Control Panel by following the instructions given in our help article How do I uninstall the AOL Desktop Software?.
ScanDisk and Disk Defragmenter are tools used for maintaining your computer's efficiency. These tools inform you about potential problems with your hard drive. ScanDisk scans the computer for infected files and fixes them to improve your computer's performance. Disk Defragmenter maintains your computer by consolidating data and helps you find information efficiently.
IMPORTANT: Do not perform Disk Defragmentation on a solid-state drive (SSD) as it may lower the life span of the drive. If you are unsure about the drive(s) in your computer, please contact your computer manufacturer.
Click the link corresponding to the version of Windows you have on your computer for instructions to run ScanDisk and Disk Defragmenter on your computer.
Sometimes, uninstalling the AOL Desktop Software may not resolve the issue that you are currently facing. In such cases, manually deleting the AOL folders will ensure that all AOL files and folders are removed from your computer. The instructions to delete the AOL folders differ depending on the version of Windows installed on your computer. Click the appropriate version of Windows installed on your computer from the list below for instructions to manually delete the AOL Desktop Software.
If you have tried all the solutions above, the problem may not be with the AOL Desktop Software. We recommend that you contact your computer manufacturer or, if your computer is no longer under warranty, contact a local computer repair shop or technician for further assistance. Let the computer manufacturer or technician know details about the issue. AOL uses many programs to deliver content to your computer, and these programs should function efficiently. All software programs are highly dependent on the computer's operating system and other applications to work properly; one of the following programs/applications may be the cause of the issue.
- The computer operating system
- Several media players
- Many text editors and text viewers
- Microsoft Internet Explorer and other web browsers.