You may notice that the programs running on your computer are responding slower than expected when you use your computer or browse the internet. Given below are some solutions to resolve this issue. After trying the first solution, check whether you get a better response. If the programs are still responding slower than expected, continue trying the suggested solutions until the problem is fixed.
Before you begin, you'll need to know the version of the Microsoft Windows operating system and web browser installed on your computer. You can find this information by following the steps given in our help articles Determining your version of Microsoft Windows and How do I determine my browser version?
You will also need to know the version of AOL Connectivity Service (ACS) installed on your computer before attempting the solutions given below. If you are using AOL 9.0 VR or higher, you have ACS 4 installed on your computer. If you are using AOL 9.0 Optimized, AOL 9.0 Optimized SE/LE or AOL Security Edition, follow the instructions given in the help article How do I determine the version of AOL Connectivity Service (ACS) I have?
- Check whether McAfee Security Center - Special edition from AOL is getting updated
- Enable only essential startup programs
- Clear cookies, cache, history and footprints
- Rebuild AOL Adapter
- Delete all connection locations and redetect the modem
- Run Quick Restore
- Uninstall and then reinstall the AOL Desktop Software
On the Windows taskbar, look for the icon below:
This icon illustrates that your McAfee Security Center - Special edition from AOL is getting updated. This process is critical and cannot be stopped. It will slow down your computer and may take three to four hours to complete if you are on a dial-up connection. You must wait for the updates to complete, and then you should be able to use your computer normally.
Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of your computer. For instructions to enable only the essential startup programs on your computer, please click the appropriate link from the ones given below, depending on the version of Windows installed on your computer.
- Enable only essential startup programs in Windows 8
- Enable only essential startup programs in Windows 7
- Enable only essential startup programs in Windows Vista
- Enable only essential startup programs in Windows XP
If you are using Windows 2000/Me/98, you will have to manually close all the programs that are currently running on your computer to resolve the issue. Please click the link corresponding to the version of Windows you have on your computer for instructions to close all programs.
Whenever you visit websites, temporary internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary internet files and cookies can cause the issue you are experiencing. Your history list can be a similar concern. The longer the period of time you have specified for pages to save on your history list, the greater the disk space used on your computer. You can free disk space by clearing this list.
Note: Once you clear your cookies, cache, history and footprints, you may lose the following:
- AOL Radio presets
- Websites you have visited
- Your shopping cart
- Your customized pages
The instructions to clear your cookies, cache, history and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints to learn how.
AOL Adapter connects the AOL Desktop Software to Internet Explorer. Any damage to the adapter can affect the AOL service and your access to the web. You can fix the damage by rebuilding AOL Adapter.
The instructions to rebuild AOL Adapter may differ depending on the version of ACS installed on your computer. Please click the appropriate link from the ones given below for instructions on how to rebuild AOL Adapter.
Completely deleting the sign on locations and connectivity files removes bad access phone numbers, dialing options and incorrect modem or broadband settings. The AOL Desktop Software will automatically search for and select the right connection device, and guide you through the process of selecting appropriate access phone numbers and dialing options.
WARNING: You will incur charges on your phone bill if you select an AOL access phone number that is a long-distance call or is not covered by your local calling plan. Please check with your local phone company to determine whether the access phone numbers that you select are local for your calling plan. Remember that members on certain plans may be charged an hourly rate for dial-up connections. See AOL Keyword: My Account for details about the charges applicable to your account.
Please click the link corresponding to the version of ACS on your computer for instructions to delete the connection locations and redetect the modem.
- Delete connection locations and redetect the modem in ACS 4 and 3
- Delete connection locations and redetect the modem in ACS 2 and 1
Note: Please close the AOL Desktop Software before running Quick Restore.
The Quick Restore feature allows you to reset the AOL Desktop Software to the default state by deleting all the updates downloaded in the past. It can help resolve issues that you may have with your AOL Desktop Software without having to reinstall the software.
Once Quick Restore is completed, you may receive a series of AOL Desktop Software updates, also known as AOL Tools on Demand (TOD) updates. For more information, read our help article AOL TOD update.
The instructions to run Quick Restore may differ depending on the version of ACS installed on your computer. Click the appropriate link from the ones given below for instructions to run Quick Restore.
Note: If you are using AOL Desktop v10.1, skip to the next solution.
If the issue persists, we recommend that you uninstall and reinstall the AOL Desktop Software. Uninstalling the AOL Desktop Software removes all damaged and non-repairable files. Once the uninstallation is complete, reinstalling a new copy of the AOL Desktop Software is quick and easy. Please note that uninstalling the AOL Desktop Software removes all Usernames and settings associated with it; however, your Filing Cabinet files will automatically be stored on the desktop in a folder named Saved on AOL.
IMPORTANT: If you have saved your AOL password on the AOL Desktop Software, ensure that you remember your password before you uninstall the AOL Desktop Software because uninstalling the software will delete your saved password. If you don’t remember your password, we recommend that you change your password before proceeding any further. You will also need to remember the answer to your Account Security Question (ASQ) to be able to change your password. You can change your ASQ if you don’t remember the answer. For instructions on how to change your password or ASQ, refer to the following help articles:
- How do I change my password?
- Reset my forgotten AOL password
- I forgot the answer to my Account Security Question
Please click the link corresponding to the version of Windows on your computer for instructions to uninstall the AOL Desktop Software.
- Uninstall the AOL Desktop Software in Windows 8/7/Vista
- Uninstall the AOL Desktop Software in Windows XP/2000/Me/98
Note: If you are unable to uninstall the AOL Desktop Software, refer to our help article Can't uninstall the AOL Desktop Software.