Third-party email apps (that do not use our AOL Mail branded sign-in page) require you to enter a single password for login credentials. To access your AOL Mail account on these apps, you'll need to generate and use an app password. An app password is a randomly generated code that gives a non-AOL app permission to access your AOL account. You'll only need to provide this code once to sign in to your 3rd party email app.
App passwords remain active - even if you change your main account password. To invalidate an app password you must delete it
Generate an app password
When creating an app password, use a browser that you've used to sign into AOL Mail for several days in a row and avoid using Incognito mode. If this isn’t successful, use webmail or the official AOL App to access your email. Customer care can’t override this process of determining App Password creation eligibility.
- Sign in to your AOL Account Security page.
- Click Generate app password or Generate and manage app passwords.
- Click Get Started.
- Enter your app's name in the text field.
- Click Generate password.
- Use the one-time password to log in to your 3rd party app .
- Click Done.
Delete an app password
- Sign in to your AOL Account Security page.
- Click Generate and manage app passwords.
- Click Delete next to the app password you want to delete.
- Click Delete to confirm.
Still need help? Call paid premium support at 1-800-358-4860 to get live expert help from AOL Customer Care.