Note: Upgrade to the latest version of the AOL Desktop software to take advantage of great new features!

The AOL Desktop Software has multiple versions. When updates are released, subversions are created. Some features are specific to the subversion of AOL Desktop, and require different troubleshooting steps. Depending on when you updated your AOL Desktop software last you could be using a different version than you think.

To determine which version of the AOL Desktop Software you’re using, follow these steps:

1. Launch the AOL Desktop Software.

Note: You don't need to sign in.

2. In the menu bar, click Help and select About America Online or About AOL.

3. The About America Online or About AOL window will open, displaying the version of the AOL Desktop Software that you're currently using.

4. You will see an eight-digit number displayed. Use this number, with the chart below, to determine which version of AOL Desktop 9.7 you have.

Sub Reference Number

Desktop Version

4343.3030 & above

AOL Desktop 9.7.3

4343.2033 & above

AOL Desktop 9.7.2

4343.1078 & below

AOL Desktop 9.7.1