If you are having issues with Pogo games, try the solutions listed below. After trying the first solution, check whether you can access or play Pogo games. If you continue to have issues with Pogo games, try the suggested solutions until the problem is fixed.

IMPORTANT: If you wish to submit feedback or need assistance with games.com, click here to Submit Feedback. If you need assistance with any other games, please contact the game manufacturer. Refer to the documentation that came with your software for the contact information.

You may wish to print or save a copy of these instructions, as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows Operating System installed on your computer. You will also need to know the version of AOL Connectivity Service (ACS) that your AOL software (AOL 9.0 or higher) uses to connect to the Internet. You can find this information by following the instructions given in the online help articles listed below:


Try again later

System/server maintenance could be the reason for the issue that you are currently facing. Please wait for a while, and then try accessing Pogo games again. If you continue having issues with the Pogo games website (and other websites work normally), please visit Pogo.com Game Support website for more information. If you have issues with other websites as well, try the next solution to resolve the issue.

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Enable only essential startup programs

Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of your computer. Click the link corresponding to the version of Windows installed on your computer to know how to enable only essential startup programs on your computer.

If you are using Windows 2000/Me/98, you will have to manually close all the programs currently running on your computer to resolve the issue. Please click the link corresponding to the version of Windows you have on your computer for instructions to close all programs.

Delete browser cache and rebuild AOL Adapter

AOL Adapter connects the AOL software to Internet Explorer. Any damage to the adapter can adversely affect the AOL service and your access to the web. The steps to delete the browser cache and rebuild AOL Adapter may differ depending on the version of ACS installed on your computer. Please click the appropriate link given below.

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