You may be getting the "Java Load Error" message for any one of several reasons. After trying the first solution, check whether you can access the Games Community chat. If you are still unable to chat, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft® Windows® operating system installed on your computer. You can find this information by following the instructions given in the online help article How do I determine the version of Windows I have.

You have experienced a load error because you do not have enough memory allocated to the Java™ application on your machine. If you have multiple programs running when this occurs, try closing one or more of them or restarting your computer to free up additional resources for the Java application.

Clear Java cache

Clearing the Java cache in Windows 7/Vista/XP allows the browser to load the latest versions of web pages and programs. To resolve the issue that you are currently facing, it may be necessary to reset your may Java cache by deleting some temporary cache files.

Clear the cookies, cache, and history

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list. The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages

Restart the browser

Restarting your browser may fix the issue.

To restart your browser, click X on the upper right of the browser window or click the File menu, and then click Exit to close it. Open the browser again to access the chat.