If you receive the message "You can only send one email at a time. Please wait for the current email to be sent, then try again," try the solutions given below in the order that they are listed.

Note: You can only send one email at a time. So, if an email is currently being sent, you will have to wait until the process is complete. However, if there are no emails waiting to be sent, press the Esc key on your keyboard three times and check whether this resolves the problem, else go through the solutions listed below.

You may wish to print or save a copy of these instructions, as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system and the AOL software installed on your computer. You will also need to know the version of AOL Connectivity Service (ACS) that your AOL software (AOL 9.0 or higher) uses to connect to the Internet. You can find this information by following the instructions given in the online help articles mentioned below:


Clear AOL artwork database

After some time, the amount of stored artwork on your computer can reduce the efficiency of the AOL software. You can delete the artwork by resetting the amount of space AOL uses to store online art.

Please click the link corresponding to the version of AOL installed on your computer for instructions on how to clear AOL Artwork Database.

Note: If you are using AOL 8.0 Plus or lower and your issue is not resolved, skip to the last solution.

Run Quick Restore

Note: Please close the AOL software before running Quick Restore.

The Quick Restore feature allows you to reset the AOL software to the default state by deleting all updates downloaded in the past. It can help resolve issues that you may have with your AOL software without having to reinstall the software.

Once Quick Restore is completed, you will receive a series of AOL software updates, also known as AOL TOD (Tools on Demand) updates. To learn more about AOL TOD updates, read our online help article AOL TOD update.

Please click the link corresponding to the version of ACS installed on your computer for instructions to run Quick Restore.

Register your IP address for whitelisting

If you want to send bulk emails, you will need to get your IP address whitelisted. Please visit http://postmaster.aol.com/cgi-bin/whitelist/whitelist_guides.pl to find out if you are eligible for gaining the whitelisted status.

Back to Top