You may experience problems accessing emails using AOL Mail QuickView panel for any one of several reasons. After trying the first solution, check to see if can access your emails using AOL Mail QuickView. If you are still unable to access your emails using AOL Mail QuickView, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what version of the Microsoft Windows operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How do I determine the version of Windows I have.


Use Quick Restore to Reset the AOL Software

The Quick Restore feature resets the AOL software to its default state. This repairs several common errors in the program by rolling it back to its default settings.

Clear the AOL Artwork Database

After some time, the amount of stored artwork on your computer can reduce the efficiency of the AOL software. You can delete the artwork by resetting the amount of space AOL uses to store online art.

Please click the link corresponding to the version of AOL installed on your computer for instructions on how to clear AOL Artwork Database.