If you have trouble accessing Pogo games, try the solutions listed below. After trying the first solution, check whether the issue is resolved. If the issue persists, continue using the suggested solutions until the problem is fixed.
You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Information you need
You will need to know the version of the Internet Explorer browser and AOL software installed on your computer. You will also need to know the version of AOL Connectivity Service (ACS) that your AOL software (AOL 9.0 or higher) uses to connect to the Internet. You can find this information by following the instructions given in the online help articles mentioned below:
- How do I determine the version of Internet Explorer I have?
- How do I determine the version of the AOL software I have?
- How do I determine the version of AOL Connectivity Service (ACS) I have?
- Try another Web page
- Clear cookies, cache, and history using browser
- Reset Web settings
- Rebuild AOL Adapter
- Run Quick Restore
- Clear Java cache
- Uninstall and reinstall Java
Try opening another Web page to verify whether the problem is with the Pogo games website, your Web browser, or your connection. To do so, type the address of another Web page (for example, www.aol.com) in an external browser and verify whether you are able to access that Web page.
If you are unable to visit any other website, read our online help article Unable to access websites to resolve the issue.
Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days that you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.
Note: Once you clear your cookies, cache, and history, you may lose the following:
- AOL Radio presets
- The websites you have visited
- Your shopping cart
- Your customized pages
To know more about clearing your cache, cookies, and history, click the link corresponding to the browser that you are using.
- Clear cookies, cache, and history within the AOL software
- Clear cookies, cache, and history in Internet Explorer 8.0
- Clear cookies, cache, and history in Internet Explorer 7.0
- Clear cookies, cache, and history in Internet Explorer 6.0
- Clear cookies, cache, and history in Firefox 3.5
- Clear cookies, cache, and history in Firefox 3.0
- Clear cookies, cache, and history in Netscape Navigator
- Clear cookies, cache, and history in Safari
If you have installed another Web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the appropriate link from the options given below to reset your Web settings.
- Reset Web settings on Internet Explorer 8.0
- Reset Web settings on Internet Explorer 7.0
- Reset Web settings on Internet Explorer 6.0
AOL Adapter connects the AOL software to Internet Explorer. Any damage to the adapter can affect the AOL service and your access to the Web. You can fix the damage by rebuilding AOL Adapter.
Please click the link corresponding to the version of ACS installed on your computer for instructions on how to rebuild AOL Adapter.
The Quick Restore feature allows you to reset the AOL software to the default state by deleting all the updates downloaded in the past. It can help resolve issues that you may have with your AOL software without having to reinstall the software.
Once Quick Restore is completed, you will receive a series of AOL software updates. To learn more about AOL software updates, read our online help article AOL software update.
Please click the link corresponding to the version of ACS installed on your computer for instructions on how to run Quick Restore.
Note: If you are using AOL 8.0 Plus or lower or AOL Desktop, skip this solution.
Clearing the Java cache in Windows will clear out certain junk files that may be causing problems, forcing your web browser to load the latest versions of webpages. To clear your Java cache, refer to the help article Clearing your Java cache.
If you've already got the Java plug-in and are having problems with it or if you are seeing a "Java not installed" or "Java is not working" message, you may need to uninstall and reinstall the plug-in.
To uninstall the Java plug-in:
1. Open the Windows Control Panel.
- If using Windows XP or Vista: click the Start button, and then click Control Panel.
- If using Windows 98, Me or 2000: click the Start button, select Settings, and then click Control Panel.
Note: If using Windows Vista, click the Classic View link.
2. Double-click the Add or Remove Programs or Add/Remove Programs icon.
3. Scroll down to Java 2 Runtime Environment, and then click the Change/Remove or Add/Remove button.
4. Click the Yes button to confirm.
5. Scroll down to Java Web Start, and then click the Change/Remove or Add/Remove button.
6. Click the Yes button.
7. Restart your computer.
Now, you can reinstall the Java plug-in by following the instructions given in the online help article Download and install the latest Java Virtual Machine in Internet Explorer.