The Quick Restore feature resets the AOL Desktop Software to its default settings by deleting all updates downloaded in the past. It can help resolve issues that you may have with AOL Desktop without having to reinstall the software. Once Quick Restore is completed, you will receive a series of TOD updates for the AOL software.
- You cannot run Quick Restore on the AOL Desktop v10.1. If you are using AOL 8.0 Plus or lower, go to delete the AOL Artwork Database.
- Run the AOL process shut down utility before attempting the steps given below.
IMPORTANT: Ensure that you remember your AOL password, as running Quick Restore will delete it from the AOL Desktop. If you don’t remember your password, we recommend that you reset it before you proceed. For this, you need to remember the answer to your Account Security Question (ASQ); however, you can change your ASQ if you don’t remember the answer to it. For instructions on how to change your password or ASQ, refer to the following help articles:
- Account Management: Managing your AOL Password
- Account Management: Managing your Account Security Question (ASQ)
The steps to run Quick Restore may differ depending on the version of AOL Connectivity Service (ACS) installed on your computer. To find the version of ACS installed on your computer, follow the instructions given in our help article How do I determine the version of AOL Connectivity Service (ACS) I have?
Please click the one of the following link corresponding to the version of ACS installed on your computer for instructions to run Quick Restore.