We apologize for any issues you may experience when using AOL chat. Please check out the solutions below to resolve your problem.


Clear cookies, cache, history and footprints

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • Websites you have visited (your browsing history)
  • Anything saved to your shopping cart on shopping websites
  • Saved login or customization information for certain websites

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please select an option below for more information on clearing your cookies, cache, history and footprints:

Trash software preferences

Trashing the software preferences will restore the application to its default settings.

For instructions, please refer to our online help article Trash software preferences.

Note: If trashing preferences using a Mac with Lion (10.7 or higher), please refer to instructions in help article Making the Library folder visible when trashing software preferences or uninstalling AOL Desktop for Mac.

Access AOL chat using AIM

Visit www.aim.com/download#mac and sign in with your AOL Username and password. After that, download AIM for Mac and follow the instructions provided. For more information, please see our AIM for Mac help page.

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