Learn more about Spam, how to prevent getting it, and what you should do if you receive Spam mail.
Click a question below to learn more.
How can I ensure my friends never get blocked by the Spam Filter?
To ensure that none of your friends get blocked by the Spam Filter, add all of your friends to your Address Book or to your Buddy List. Usernames that are listed in either of those locations will never be blocked by your local spam filters.
How do I report unsolicited mails?
If you haven't opened the email message, you can report the unsolicited email that you received by clicking the Report Spam or Notify AOL button at the bottom of your mailbox. If you opened the email message, these options are available at the bottom of the opened email window.
If these options are not available in your mailbox, you can forward unsolicited emails to the email address firstname.lastname@example.org. Please forward the original mail and not a copy-paste in a new mail.
Note: Some junk emails provide a reply address where you can send a request to be removed from the mailing list. We recommend that you do not respond to junk emails. Any reply, even a removal request, helps confirm your email address and shows that you've read their message.
How do I report multiple spam mails?
You can report all the junk email in your mailbox at once, instead of reporting each individual, unsolicited email. Simply follow the steps given below to do so.
1. Sign on to the AOL service.
2. To select a continuous block of email, click the first email, hold down the Shift key on your keyboard, and then click the last email in the range to report; all the emails between the two you clicked will be selected.
3. Click Report Spam.
Note: To select multiple email messages that are not next to each other, hold down the Ctrl key on your keyboard, and then click all the emails that you would like to report one by one.
Can I block email with certain words or phrases?
You can create a custom words and phrases list to automatically move email containing words or phrases you specify in the list into your Spam Folder. Each AOL username uses a separate Spam Filter. You can use wildcards (type an asterisk (*) before and/or after a word) in the Content Filter to allow partial matches to be moved to the Spam Folder. For example, if you add *berry to your custom words and phrases list, emails containing words ending in "berry" will be moved to the Spam Folder.
To create a custom words and phrases list:
1. Sign on to the AOL service.
2. Go to AOL Keyword: Mail Controls
3. In the Content Filter, select the check box next to Send mail containing specific words and phrases to my Spam folder, type the desired words or phrases that you wish to block, and then click Save.
What if a legitimate email is incorrectly marked as Spam?
If you find an email that you did not identify as Spam in your Spam Folder, simply select that email and click Not Spam. This will immediately update your Spam Filter. The mail that was wrongly marked as spam will move into your inbox. For more information on spam and junk mail, go to AOL Keyword: Junk Mail.
How can I learn more about Spam and phishing emails?
To learn more about Spam and phishing emails, please visit the AOL Mail Security site. The AOL Mail Security site gives plenty of helpful tips on how to identify suspicious email, what you should do if you receive one, and what you should do if you think your account has been hacked.