An Account Security Question, or ASQ, is a simple question and answer created by you, which we use to verify your identity and protect your account. To learn more about your ASQ, please click one of the headings below.

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Why do I need an Account Security Question?

The ASQ is required to verify your identity when you access sensitive information. Examples of instances when you will be asked to answer your ASQ include:

  • When you want to manage your AOL account online
  • When you want to reset your password through the Forgot Password link
  • When you contact AOL customer service and an exchange of private account information is required
  • When you use AOL products that require an extra level of security

How do I create an Account Security Question (ASQ)?

Tips for creating your Account Security Question:

  • Create an ASQ that can be answered only by you. Anyone who can guess the answer to your ASQ may be able to access and make changes to your account.
  • Carefully note the exact spelling and capitalization of your answer.

AOL requires a correct answer to your ASQ before offering online and phone support for your account. You’ll need the answer to your ASQ to access the following:

  • AOL Keyword: My Account: This keyword allows you to manage your AOL account online.
  • Forgotten Password: This link allows you to reset your password and get back online.
  • Phone or Online Customer Service: This service involves private account information or changes.

How do I change or update my Account Security Question (ASQ)?

Your Account Security Question (ASQ) is a question and answer combination that works in conjunction with your password to protect your privacy. Just think of your ASQ as additional protection. It helps AOL verify your identity when you sign in to AOL secure sites. Keep in mind that in order to update or change your ASQ, you'll need to remember your existing ASQ.

Here's how to update your Account Security Question.

First, sign in to your account:

1. Go to aol.com.
2. Click Login / Join.
3. Enter your username.
4. Click Next.
5. Enter your password.
6. Click Sign in.

Once you sign in, you'll be taken back to aol.com, where you can access your Account Settings page.

1. Click your profile name: Image of profile name and icon.
2. If prompted, answer your Account Security Question and click Continue.

As we make some updates across AOL, you'll see one of two screens:

Image showing two account settings and information page screens

 

  • If you see the Account Settings page, follow the steps below to update your Account Security Question.
  • If you see the Personal info page with Personal info, Account security, and Recent activity listed as options, you should instead verify you have an up-to-date account recovery phone number and email address on file, and consider enabling two-step verification. Learn how to update your account recovery information.

I see the Account Settings page

To change your ASQ:

1. Scroll down to the Account Recovery Information section.
2. Locate your Security Question.
3. Click Edit.
4. Select a question using the drop-down list and enter your Answer.
5. Click Save.

My Account Security Question is blocked. What do I do?

Your Account security Question will be blocked, if you incorrectly answer your ASQ for four consecutive times. Don't worry, the block on the account is valid only for 24 hours. After the 24 hour period expires, the block is automatically lifted and you can answer your Account security question with the appropriate answer.