If you previously created an Account Security Question (ASQ), you may be prompted to enter it when signing in to certain parts of your AOL account. You can no longer create or update your ASQ. Instead, we recommend you turn on 2-step verification and add a recovery phone number and email address to your account.
My Account Security Question is blocked. What do I do?
If you enter an incorrect answer for your ASQ 4 consecutive times, you will be locked out of your account for 24 hours. After the 24-hour period expires, the block is automatically lifted and you can answer your Account Security Question with the correct answer.