We're aware of a few minor issues affecting new AIM users, as listed below. We're currently working on resolving these. We'll update this list as we make progress against these issues. Thank you for your patience and we apologize for any inconvenience.

  • Unread count

    Unread counts are sometimes inaccurate and inconsistent between different apps.

  • Facebook syncing

    In some instances, Facebook notifications may take additional time to update within AIM.

  • Facebook markup issues

    Facebook notifications within AIM may display extraneous code or markup text.

  • Conversation syncing

    Complete conversation syncing is only available when chatting with other users of the new AIM and in AIM group chats. Conversations with people using older versions of AIM will be available locally, but will not synchronize between devices (this includes AIM 7, iChat and third party chat clients, such as Adium, Trillian, Pidgin, or Digsby). If you switch from your desktop AIM to your mobile phone AIM app, you will not see your conversation history with someone who isn't on the newest version of AIM. Chats with Google Talk users will be partially synced. Facebook chats will not be synced.

Need more help?

We strongly encourage you check out the rest of our AOL Help content for assistance with most issues. Our AIM Help library can be found here: http//aim.com.

If you still can't find what you're looking for, please click the Need more help? Email us button below the line to open the form; we'll follow up with you within 48 hours.