AIM 7 for Windows

Select a heading and expand the FAQs below to find the answer to your question, depending on what version of AIM you are currently using.

Chatting and Sharing Files

How do I send an Instant Message (IM) with AIM?

IM a buddy on your Buddy List

  1. Double-click a buddy's Username in your Buddy List. If your buddy is online, your buddy's Username will appear in the group you added it to. If your buddy is offline, your buddy's name will show up in the Offline group.
  2. Type a message in the text box, and then click Send

    IM a buddy

IM a buddy who is not on your Buddy List

Note: Verify whether your buddy is online by clicking inside the text box (where you type the text message). You can send offline IMs only to buddies who have enabled the offline IMs feature. To know how to enable this feature, read our AIM for Desktop: Profile and Settings help article.

  1. At the top of your Buddy List, click Options or Menu (depending on which version of AIM you're using) and then click New IM.

    New IM

  2. Type your buddy's Username in the To box.
  3. Type your message in the text box, and click Send.

How do I send a photo?

Send photos or images to your buddy

If that wasn’t easy enough, you can also drag and drop photos into the message window!

  1. Double-click a buddy on your Buddy List window.
  2. Click Options or Menu in the top-right corner of the message window.
  3. Click Send Picture. If your buddy is using an older AIM version, and cannot receive photos, this option will be greyed out and you will not be able to send a photo. Let them know they can upgrade at aim.com.
  4. A Send Images window appears.
  5. Double click on the photo you want to send.
  6. That photo appears in the message window.
  7. Type a message to go with it (or not) and click Send.
  8. Once the image is sent it appears larger in the message window for your buddy to see.

How do I send a file?

You can transfer files and folders through your instant message (IM) window just as you would with email. There is no limit to the file size, but the transfer rate depends on the speed of your internet connection.

  1. Double-click your buddy's name on your Buddy List window to open an IM window.
  2. On the IM window, in the upper right-hand corner, click Options.
  3. Click Send File.
  4. Browse to select the file that you wish to send, and then click on that file name.
  5. Click Open.
  6. The file transfers as soon as your buddy accepts your file transfer invitation. You will see a Transfer complete notification.

    How do I create a group chat session?

    One to one instant messaging is great, but chatting with all your buddies at once is even better!

    Your buddy’s options are as follows:

    1. On the Buddy List window, click Options OR Menu (depending on which version of AIM 7 you're using), and then click New Group Chat.
    2. In the Usernames to Invite box, type the Usernames of the buddies you want in the chat room, and then click Send. Once your buddies accept your invitation, they will be able to enter the chat room.
      • Accept: To join the chat session.
      • Reject: To decline the invitation.
      • Block: To add the sender to your list of blocked Usernames.
      • Ignore: To ignore all IM invitations from that sender. (The sender will not be blocked the next time you sign on.)

    How do I send instant messages to offline buddies with AIM?

    You can only send offline IMs to buddies who have the offline messaging feature enabled. For more information on enabling offline IMs, see our AIM for Desktop: Profile and Settings help article.

     

    Here's how to send an offline message:

    Your buddy will receive the IM once he/she signs back into AIM.

    1. On your Buddy List window, scroll down to your offline buddies group, and then double-click a Username.
    2. In the IM window, type a message for your buddy in the text box, and then click Send.

    How do I access emails with AIM?

    AIM notifies you when a new email arrives in your inbox. Using AIM, you can easily access your AOL/AIM Mail to view or compose new messages. When the Username you signed into AIM with receives a new email, you will be notified with a number next to the envelope icon on your Buddy List window.

    Read mail

    Click on the envelope to open your email inbox. When AOL/AIM Mail loads, you can access your email as usual. Click Check Mail to view your new or unread messages.

    How do I send instant messages to mobile phones with AIM?

    With AIM 7 you can send instant messages to your buddies' mobile phones and keep in touch with them even when they're away from their PCs.

    Here's how to send a text message to a buddy's mobile phone:

    Notes:

    1. Double-click your buddy's name on the Buddy List window.
    2. Click the mobile phone icon at the bottom left of the instant message (IM) window. A new IM window will open. 

      Send a text message

    3. If you've stored your buddy's mobile phone number in your address book, the number should automatically pop up in the IM window. If not, simply type in the number.
    4. Type a message to your buddy in the text box, and then press Enter on your keyboard. Your buddy will receive your message.
      • Each text message is limited to about 135 characters. The exact length of the text message depends on several parameters that are transferred with the text message, such as the number of characters in your Username.
      • Your buddies may be charged by their mobile service providers for every text message they receive and send. This charge is dependent upon the price plan of the mobile service providers.

    What are the keyboard shortcuts I can use in AIM?

    Keyboard shortcuts help you perform an action quickly and easily using your computer keyboard instead of your mouse. Below is our list of AIM keyboard shortcuts:

    Keyboard Shortcuts

    Action

    Ctrl + N

    Open a new IM window

    Alt + C

    Open a chat invitation window

    Ctrl + P

    Print an IM conversation

    Ctrl + W

    Hide the Buddy List window

    Alt + Shift + F4

    Exit AIM

    Ctrl + D

    Add a buddy

    Ctrl + G

    Add a group/category

    F2

    Edit selection

    Del

    Delete selection

    F7

    Open the Settings window

    Alt + O

    Get Buddy Info

    Ctrl + H

    Show IM logs

    F1

    Open AIM help

    Alt + I

    New IM window

    Ctrl + F4

    Close an IM window

    Ctrl + S

    Save an IM window

    Ctrl + Shift+ W

    Close all IM windows

    Ctrl + Z

    Undo

    Ctrl + Y

    Redo

    Ctrl + X

    Cut

    Ctrl + C

    Copy

    Ctrl + V

    Paste

    Ctrl + A

    Select all

    Ctrl + L

    Insert a hyperlink in an IM window

    F2 (When your IM form is in focus)

    Display time stamp on an IM window

    Ctrl + J

    Block a buddy

    Ctrl + shift + I

    Toggle between invisible and visible modes

    Ctrl + S

    Search for a buddy

    Ctrl + I

    Import buddies

    Ctrl + F

    Find a buddy in your Buddy List

    What is Real-Time IM?

    The Real-Time Instant Messaging (IM) feature offers a better-than-before IM experience for everyone. Built with guidance from Gallaudet University and the Trace Research and Development Center at the University of Wisconsin-Madison, this feature is available in AIM 7. Real-Time IM lets you see what the other person is typing in real-time (as it is being typed) right on your IM window. You don't have to wait for the message to be sent to be able to read it. This feature also enables visually impaired users to respond and react to the message as the typed words are converted from text into speech.

    • What are the minimum requirements for Real-Time IM?

      Unfortunately, Real-Time IM does not yet work with older versions of the AIM software, iChat, or AIM for Mac. You and your buddies need to use AIM 6.8 or higher to be able to use Real-Time IM.

      Note: Real-Time IMs are logged only after they have been sent. They are not logged as they're being typed.

    • How does it work?

      Real-Time IM directly connects your PC to your buddy's PC so that you and your buddy can send and receive instant messages in real-time. This is also called Direct IM connection.

      Important! Please accept Direct IM connections only from people you know.

    • How do I use Real-Time IM?

      Note: To turn off Real-Time IM, press Ctrl and R on your keyboard. A notification stating that the session has ended will appear in the IM window.

      1. Start an IM session with a buddy.
      2. At the top-right corner of the IM window, click Options or Menu (depending on which version of AIM 7 you're using) and then click Real-Time IM.
      3. Your buddy will be sent an invitation for Real-Time IM. Once your buddy accepts the invitation, both of you can send and receive IMs in real-time.
      4. When your buddy starts typing, you will see each letter as it is being typed. In the IM window, (...typing) is displayed next to your buddy's Username. 

        Real Time IM session connected

      5. Once the IM is sent, it will appear as normal.

    How do I start an AIM Audio Chat session?

    AIM Audio Chat allows you to talk to your buddies by establishing a direct connection between you and your buddy's PC. To start an Audio Chat, ensure you and your buddy both have microphones, AIM, and a proper internet connection, then follow the instructions below:

    Notes:

    1. Sign in to AIM.
    2. Open an IM, click Options in the top left, and select Start Audio Chat.
    3. Your buddy will receive a Talk invitation. Once your buddy accepts your invitation, a Talk window will display. From this point, all you need to do is talk into your microphone to communicate with your buddy.
    4. To change your speaker volume, drag the speaker slider to the right for louder and to the left for quieter. If your buddy is having trouble hearing you, drag your microphone volume slider to the right to increase its volume.

      Audio IM with Jae

    5. When your AIM Audio Chat session is complete, click End Session and then click Close.

      AIM Audio Chat

      • If you don't want to accept an incoming Audio Chat invitation, click Reject.
      • For more information on Enhanced IM settings, please see our AIM for Desktop: Profile and Settings help article.

    How do I start and AIM Video Chat session?

    If you need more information on adjusting your AIM Video Chat settings, please see our AIM for Desktop: Profile and Settings help article.

    1. Sign in to AIM.
    2. Open an IM, click Options in the top left, and select Start Video Chat.
    3. If prompted by the Adobe Flash Player Settings window, select Allow and then click Close.
    4. Your camera will then display video and a Waiting for other party to join message.
    5. Once your buddy accepts your Video Chat invitation, a small thumbnail video will appear in the bottom left, displaying what your buddy sees. The main video in the center will display your buddy's video.

    Buddies & Contacts

    How do I find a Buddy?

    Finding your friends on AIM is easy! Here’s how to find and invite your Buddies:

    Success! Your buddy has been invited. You can close this window – or find more buddies!

    1. In the upper-right corner of your buddy list window, click Menu/Options, then Add To Buddy List.
    2. In the second menu, click Search for a Buddy.
    3. In the New Buddy window, type the name or email address of the friend you would like to find.
    4. Click Find. If their name is linked to an AIM Username, adding them is easy.
    5. If your friend’s name isn’t linked to an AIM Username, enter their email address and send them an invite.
    6. Click Invite.

    How do I import my buddies?

    If you would like to import more buddies, click Find More Buddies. If you are done importing buddies, click Close.

    1. In the upper-right corner of your buddy list window, click Menu/Options (depending on which version of AIM 7 you're using).
    2. Click Add To Buddy List.
    3. Click Import Buddies.
    4. Select the Email provider that you would like to import your contacts from.
    5. Enter your email address, or Username and password, for that account.
    6. Click Find.
    7. Select the buddies you would like to import.
    8. Click Add to Buddy List.
    9. Select which friends you would like to invite to AIM. (You may also click Skip if you don’t want to invite any of your friends to AIM.)
    10. Click Invite to AIM.

    How do I add a buddy?

    1. In the Buddy List window, click +Add or +Buddies (depending upon which AIM 7 version you're using).
    2. Click Add Buddy.
    3. Fill in the contact information for your new buddy.
    4. Click Save. And that’s it! Done. You just added a buddy.

    Can I add a buddy that isn’t on AIM?

    In many cases the answer is yes. You can add friends who use Google Talk in AIM 7.5. If a friend doesn’t have an AIM account, you can always send them an invite! See the above question,  How do I add a buddy for details.

    To get the latest version of AIM go to AIM.com.

    How do I delete a buddy?

    Note: The contacts deleted from your Buddy List cannot be retrieved. However, if you remember the Username of a deleted buddy, you can add the buddy back to your Buddy List again. If you don't want to receive messages from a particular person you can block them.

    1. On your Buddy List, right-click the buddy you want to delete.
    2. Click Delete.
    3. Under Remove Buddy, click Yes.

    How do I chat with my AIM buddies in Gmail?

    There are three ways to stay connected to the people you care about:

    Use the AIM to Gmail importer

    Import your AIM contacts and IM them directly from your Gmail username (they won't be able to see your online status). You can access the importer at www.aim.com/import-to-gmail/.

    Add your AIM buddies to Gmail one at a time:

    Add your buddies' Usernames in the format: Username@aol.com to your Gmail contacts. If your buddy's Username is an email address, type Username(domain.com)@aol.com, for example: surfinlucy(mac.com)@aol.com. Your AIM buddies will not be able to see your online status to know if you are Available or Away, but you will be able to IM them.

    Download and use AIM:

    To continue showing your online state (Available, Away, etc.) and to be reachable by both your AIM and Gmail contacts, use our latest AIM desktop or mobile clients. We not only let you connect with people you know on AIM, but also your Google Talk/Gmail contacts. Download AIM now!

    What are the AIM Bots doing in my buddy list?

    All of your friends are offline? No worries! The AIM Bots are always ready to talk to you. AIM Bots are IM robots that provide useful and fun information tailored to your needs. When you install AIM, the AIM Bot group gets added to your Buddy List by default. AIM Bot Usernames like Moviefone (from AOL Moviefone) and ShoppingBuddy (from AOL Shopping) appear in this group.

    To start an AIM Bot chat session, send an instant message (IM) to an AIM Bot Username with a greeting, like “Hi," and then respond to the questions from the AIM Bot. AIM Bots and AIM Bot groups can be added, edited, deleted or moved like any other Username in your Buddy List.

    AIM Bots

    If you don't see the AIM Bot group in your Buddy List, you can create the AIM Bot group. Just right-click a Buddy List group, and then click Add Group. Once you create the AIM Bot group, add the above-mentioned AIM Bot Usernames to the group. A list of AIM bots can be found at http://aimpages.aol.com/aimbots.

    How do I hide or show buddy icons in my AIM Buddy List?

    1. In the upper-left corner of your Buddy List, click Menu/Options (depending on which version of AIM 7 you're using).
    2. Click View.
    3. If Buddy Icons is checked, your Buddies’ icons will show up in your Buddy List. Select Buddy Icons by clicking it.
    4. If Buddy Icons is not checked, your Buddies’ icons won’t show up in your Buddy List. Click Buddy Icons to uncheck it.

    How do I edit my buddy’s details in AIM?

    Here’s how to edit Buddy info:

    1. In your Buddy List, right-click the buddy you want to edit.
    2. In the menu that opens, click Edit Buddy.
    3. In the Edit Buddy window, add your buddy's full name, mobile number, notes and email address… whatever information you have.
    4. If you haven’t already moved the buddy to a group, click the Buddy Group drop-down menu to select the group to which you’d like to add the buddy.
    5. Select the group to which you wish to add your buddy, then click Save.

    How do I turn off my buddy’s AIM Expressions?

    1. On the Buddy List window, click Options or Menu (depending on which version of AIM 7 you're using), and then click Settings.
    2. Click Expressions.
    3. In the Buddy Expressions section,
      • Uncheck Display wallpaper by clicking on it.
      • Uncheck Display emoticon showers when sending and receiving emoticons by clicking on it.
    4. Click Sounds.
    5. Click the IM & Chat Sounds link. In the IM & Chat Sounds section, under When I receive an IM and When I send an IM, click the Do not play any sound option.
    6. In the Buddy List Sounds section, under When buddies Sign In and When buddies Sign Out, click the Do not play any sound option, and then click Save.

    How do I show my buddy’s full name in my Buddy List?

    Your buddies might have some interesting Usernames, but it can be difficult to keep track of who's who. There's a way to see your buddies' full names or nicknames rather than their Usernames.

    1. In the upper-right corner of your Buddy List, click Options or Menu (depending on which version of AIM 7 you're using).
    2. Click View.
    3. Click Full Names. When Full Names is checked, your Buddies’ full names will show up in your Buddy List.

    How do I view my buddy’s updates?

    1. Right-click on a Username.
    2. Click View Lifestream. If your buddies have updates, they will appear on Lifestream.

    How do I add a group to my Buddy List?

    If Family, Co-workers, and Friends are too generic, you can categorize your Buddies any other way you prefer.

    1. At the top of the Buddy List window, click Menu/Options (depending on which version of AIM 7 you're using).
    2. Click Add To Buddy List.
    3. Click Add Group.
    4. Type a name for the group.
    5. Click Save.

    Can I transfer my buddy list to a different Username?

    Absolutely! We’ll walk you through the process. Here’s how to transfer your Buddy List:

    Note: If you want to replace the existing Buddy List with the one that you are currently loading, select Replace my existing Buddy List with the one I am loading.

    1. Sign in to AIM with the Username whose Buddy List you want to save.
    2. Click Options or Menu (depending on which version of AIM 7 you're using).
    3. Click AIM.
    4. Click Save Buddy List.
    5. De-select the boxes next to the groups you don't want to copy.
    6. Click Save.
    7. Browse to the location where you want to save the Buddy List (Desktop perhaps).
    8. Next to the File name, type a name for your Buddy List.
    9. Click Save.
    10. Sign out of AIM (In the upper-right corner of your Buddy List window, click Options/Menu, and then click Sign Out).
    11. Now, sign on with the Username to which you want to transfer the saved Buddy List.
    12. On the Buddy List window, click Options/Menu.
    13. Click AIM.
    14. Click Load Buddy List.
    15. Select the Buddy List file that you had previously saved, and then click Open.
    16. Click Load. Success!

    Away Messages & Status

    How do I appear invisible on AIM?

    With AIM software, you can make your Username appear invisible to all your buddies while you are online.

    Notes: The instructions given below are applicable only for AIM 7.0 and above. If you do not have AIM 7.0 or above installed on your computer, read our online help article AIM for Desktop: Install / Uninstall FAQs to learn how to install the latest version of AIM.

    Make your Username invisible

    Start the AIM software, and then sign on with your Username and password. On the Buddy List window, click the drop-down menu next to the status message bar, and then click Invisible (Appear Offline). You'll see a closed eyeball icon next to the status message bar.

    Note: You can also appear invisible by selecting the box next to Sign in as invisible on the AIM sign on screen.

    Make your Username visible

    Start the AIM software, and then sign on with your Username and password. On the AIM Buddy List window, click the drop-down menu below the status message bar, and then click Available. You'll see a green icon next to the status message bar.

    Note: You can also appear visible by clearing the check box next to Sign in as invisible on the AIM sign on screen.

    How do I add a new away message or edit my existing away message?

    When you return, you can change your status to available through the same drop-down menu.

    1. At the top of your Buddy List window, click Options or Menu (depending on which version of AIM 7 you're using).
    2. Click Settings.
    3. Click Buddy List.
    4. Click Manage Saved Away Messages.
    5. Click +.
    6. Enter a title in the Enter Title field, and type a message in the Enter Message field.
    7. Click Save.
    8. When you are ready to set your away message, click the availability drop-down menu next to your name.
    9. Click Saved Away Messages.
    10. Click the title of the appropriate away message.

    How do set an away message?

    Away Messages tell your buddies that you're away from your computer and unavailable for conversation at that particular time. Away Messages are customizable. When you are away from your computer, AIM displays your away message to those who try to contact you. You can create multiple Away Messages.

    1. At the top of your Buddy List window, click Options or Menu (depending on which version of AIM 7 you're using) and then click Settings.
    2. Click Buddy List.
    3. Under Away Messages, click Manage Saved Away Messages.
    4. Click the + icon.
    5. In the Enter Title box, type a title (e.g., "In a meeting" or "At lunch") for your away message. The title should be descriptive enough to help identify your away message at a glance.
    6. In the Enter Message box, delete the Enter away message text here text, type the text for your away message, and then click Save.
    7. Once you've created an away message, at the top of your Buddy List, next to your Username, click the drop-down menu, select Saved Away Message, and then click the away message you've just created.

    How do I delete my away message(s)?

    1. At the top of your Buddy List, next to your Username, click the drop-down menu, select Saved Away Messages, and then click Manage Messages.
    2. Select the away message that you want to delete, and then click - .
    3. Click Save.

    How do I turn off my away message?

    To return your status to available, click the down-arrow next to your name, at the top of your Buddy List window and select Available.


    AIM 8 for Windows & Mac

    AIM 8 makes it even easier to chat and interact with your contacts. Expand the headings and FAQs below to learn more about sharing media with your contacts and updating your contact list.

    Chatting and Sharing Files

    How do I send an Instant Message (IM)?

    1. Click the Compose icon in the bottom left corner of the AIM window.

    2. Enter the email address, username, or mobile number of the person you want to send a message to.

    3. Once you've entered a recipient, enter your message at the bottom of the chat window and press Enter. You're all set chatting!

    How do I share photos?

    That's it! Consider it sent.

    1. Start a chat with the buddy you want to send a photo to.
    2. Click on the paperclip icon in the bottom left corner of the chat window.

    3. Select the photo you'd like to send by double clicking on it.

    How do I video chat?

    Note: You'll need to have a webcam installed and set up on your computer in order to participate or start a video chat.

    If your friend isn’t on the latest version of AIM, we'll send them invitation to upgrade.

    1. Start a chat with a buddy.
    2. Within the chat window, in the upper right corner, click the Start Video button.

    3. If the Adobe Flash Player Settings window appears, select Allow and then click Close.

    4. If your buddy accepts the video chat invitation, the window will display what's on their camera. Go ahead and start video chatting!

    How do I start a group chat?

    1. Click the Compose icon in the bottom left corner of the AIM window.

    2. Enter the contacts you want to start a group chat with, using their email address, username, or mobile number.

    3. Once you're satisfied with the group chat list, you can start chatting by entering your message at the bottom of the chat window as usual.

      Note: You can add a custom title to the group chat by modifying the Group Chat Title field at the top of the chat window.

    How do I leave a group chat?

    1. Select the chat with the group you'd like to leave.
    2. Click the Options drop-down menu in the top right corner of the chat window.

    3. Select Leave Group Chat. All set; you're no longer part of that group chat.

    How do I add a member to an existing group?

    The more the merrier, right? Here's how to add a friend to a group chat:

    1. Start a chat with the group you want to add someone to.
    2. Click on the Options menu at the top of the chat window.
    3. Select Add Member.

    4. Enter the email address, username, or mobile number of the friend you want to add in the Add field at the top of the chat window.
    5. Click Add. The person will now be added to the group chat.

    How do I share a file?

    We've made sharing files with your friends and family much easier.

    Notes:

    • Maximum file size cannot exceed 30 MB
    • You can only upload 1 GB in total files during a conversation session
    • Files expire in 100 hours; they won't appear within a conversation past that time period
    • You can now send PDFs, Microsoft Office documents, sound files, images, and others
    1. Open a chat with a buddy.
    2. Click the paperclip icon in the bottom left corner of the chat window.

    3. Select the file that you want to send.
    4. Click Open. Your file will then be sent to all participants in the chat.

    How do I share a video?

    When you share videos through AIM, it'll pop up within your AIM window. No need to link out to your web browser.

    1. Start a chat with a buddy.
    2. Type or paste a video URL into the chat field and press Enter.

    3. The video will then display within the chat window. You can then hit the Play button to view the video.

      Note: If you want to share the video with another buddy, just click the Share this button underneath the video, enter an email address, username, or mobile number, and click Share.

    Managing Contacts

    Where are my contacts located?

    We've organized all of your contacts in the center column of the AIM window:

    Recent chats is a list of friends you've last chatted with.

    Favorites is a list of people you've indicated are your favorites by clicking the drop-down menu in the top right corner and selecting Add to Favorites.

    Group chats is a list of the group chats you belong to.

    Contacts is a complete list of your contacts. Those Available to chat will have a green dot. The contacts with red dots have an Away status. Those contacts with gray dots are currently Offline.

    How do I add additional contacts to my contact list?

    1. Hover your mouse cursor over Contacts, click the + sign, and select Add AIM Contact

    2. Enter the new contact's Username, email address, or mobile number.

    3. Select the buddy group you want to add the contact to and then click Add.
    4. The contact will now be available on your buddy list. Go ahead and send them a message if they're online!

    How do I import Google contacts in AIM?

    1. If you have a chat window open, exit out of your current chat by clicking the X in the upper right corner of the screen.
    2. Click in the Start chatting with... field.
    3. Click Connect to add Google contacts.
    User-added image

    4. A window will open and ask for your Google email address. Type in your Google email address and click Next.
    User-added image

    5. Type in your Google password and sign in.

    6. Next you will be asked to give AIM permission to view your Google email address and view and send chat messages. Click Allow to continue.
    User-added image

    7. That's it! Your Google contacts have been imported in AIM.
    User-added image
     


    AIM.com

    Chatting and Sharing Files

    How do I send an IM (Instant Message)?

    1. At the top left of your AIM.com window, click into the Start or find a chat box to search for your buddy.  
    2. Type the name or Username of the person you want to chat with.
    3. Click your buddy's icon.
    4. Type your message in the chat box. 

    5. Press enter on your keyboard to send your IM.

    How do I start a video chat on AIM.com

    Note: You will need to have a webcam installed and set up on your computer in order to participate or start a video chat.

     

    Note: If your friend hasn't yet updated to the newest version of AIM, we'll send them invitation to upgrade to the new AIM.

    1. Start a chat with a buddy.
    2. Within the chat window, in the upper right corner, click the Start Video icon.

    3. If the Adobe Flash Player Settings window appears, select Allow and then click Close.

    4. If your buddy accepts the video chat invitation, the window will display what's on their camera. Go ahead and start video chatting!

    How do I start a group chat?

    Note: You can add a custom title to the group chat by modifying the Group Chat Title at the top of the chat window.

    1. Click the Compose icon in the bottom left corner of the AIM window.

    2. Enter the buddies you want to start a group chat with, using their email address, username, or mobile number.

    3. Once you're satisfied with the group chat list, you can start chatting by entering your message at the bottom of the chat window as usual.

    How do I add a member to an existing group chat?

    Your buddy is now added to your group chat.

    1. Start a chat with the group you'd like add someone to.
    2. Click the More Options menu at the top of the chat window.

    3. Click Add Member.
    4. Type the Name or Username of the friend in the Add field at the top of the chat window.
    5. Select that user's name when it comes up.

    6. Click Add.

    How do I leave a group chat?

    1. Select the group chat that you'd like to leave.
    2. Click the drop-down menu in the upper right corner of the chat window.
    3. Click Leave Group Chat.

    How do I send a photo?

    Your photo will be sent once you select it by double-clicking the file. The image will appear in your chat window or as a link to open in a new browser tab.

    1. Start a chat.
    2. Click the paperclip icon in the bottom left corner of the chat window.
    3. Browse your files and select the photo you'd like to send.

    How do I send a file?

    You can now send PDFs, Word documents, Excel files, Power Point slides, sound files, and images all from AIM.

    Requirements for sending files via AIM.com

    • Maximum 30 MB
    • Maximum 1 GB total files
    • Files expire in 100 hours

    Follow the steps below to send a file in your IM(s).

    1. Start a chat with the person you want to send a file to.
    2. Click the paperclip icon in the bottom left corner of the chat window.

    3. Select the file that you want to send.
    4. Click Open. This will send your file once you open it.

    How do I send a video?

    1. Start a chat with the person or group you want to share a video with.
    2. Browse for the video you want to send and type or paste the video URL into the chat box.
    3. Press enter on your keyboard to send the link. 

    Contacts

    Where do I find my contacts?

    You can find your contacts to the left of your AIM.com window. You'll see your contacts grouped by Recent Chats, Favorites (if you've added contacts to this list), Group Chats, and Contacts. If you have added a third party account to your AIM account, those contacts will appear under your main Contacts group.

    • Recent chats is a list of buddies you've last chatted with.
    • Favorites is a list of people you've indicated are your favorites by clicking the drop-down menu in the top- ight corner of your chat and selecting Add to Favorites

    • Group chats is a list of the group chats you belong to.
    • Contacts is a complete list of your contacts including those from third party accounts.

    Status Indicators:

    • Green: Contacts are available to chat
    • Red: Contacts have set their status to away
    • Gray: Contacts are currently offline

    How do I add a new contact to my AIM.com contact list?

    1. Type the Username or email address of the person you want to add to your contact list in the Start or find a new chat box at the top of your Contact list.
    2. Press enter on your keyboard. 

    3. Type and send your message by pressing enter on your keyboard.

    How do I invite a friend to AIM.com?

    1. If you have a chat window open, exit out of your current chat by clicking on the X in the upper right corner of the chat screen.
    2. Click in to the start chatting box.
    3. Click Invite a friend.

    4. Type your friend's email address.

    5. Click Send.

    Social Networks

    How do I add my social notifications?

    You also have the option to add your social network feeds as well.

    1. Click the Settings icon in the upper right corner of your AIM.com window.

    2. Click Third Party Accounts from the menu.
    3. Click Edit next to the accounts you want to add as desired.

       

    How do I get notifications for my AOL Mail from AIM.com?

    Would you like to be notified when you get new email in your AOL Mail account? Connecting AIM.com to your email is easy! If you'd just like to access your email, you can always find it at mail.aol.com.

    1. Click the AOL Mail icon on the bottom right corner of your screen.

    2. Click Allow.

    3. If the AOL Mail icon is white, your account is now connected and you'll receive notifications for all new emails.