Select a heading and expand the FAQs below to find the answer to your question.

Username FAQs

How do I register for an AIM Username?

  1. Go to www.aim.com
  2. Click Get an AIM account.

    User-added image

  3. Fill out the required fields to register.

Is there a way to retrieve my AIM Username?

Unfortunately, there isn’t a way to retrieve your Username from our system. We suggest getting in touch with a buddy that you recently messaged and asking if he or she has a record of your Username in her Buddy List.

If you'd like to try a using a few different combinations, you have six chances to get your Username right. After the sixth incorrect attempt at entering a Username, you will be locked out of your account for 24 hours.

Can I change my Primary Master Username?

Unfortunately, no. Once you create your Primary Master Username, you can’t change it. The best way to get a new Username is simply to open a brand new free AIM account. Once you’re up and running you can add buddies under the new account and chat with them using the new Username. Get a new Username!

Can I use my account after deleting my Username?

Yes! You can access your account by restoring your AOL Username within six months of deleting it. Act fast, though – after six months, it's gone for good.

Not sure how to restore your Username? Follow these steps:

Note: You will receive a confirmation message once the process is complete.

  1. Go to My Account and sign in with your master Username and password.
  2. Type the answer to your Account Security Question and then click Continue.
  3. Under Username Options, click Manage My Usernames.
  4. Under Restore a Username, click Start.
  5. Select the Username you want to restore from the Recently Deleted Usernames box and click Restore.

Can I have more than one Username?

Yes, you can add up to six additional Usernames to your original account. 

  1. Go to My Account and sign in with your master Username and password.
  2. Type the answer to your Account Security Question and then click Continue.
  3. Under Username Options, click Manage My Usernames.
  4. Add your desired Username.
  5. Click Add.

    Primary Master Screen Name

  6. Select the appropriate age category.
  7. Click Continue.
  8. Type in the password for the new username.
  9. Click Continue.
  10. Select your Account Security Question.
  11. Click Continue.
  12. Done! Your new username has been created.

Password & Cancellation FAQs

How do I change or reset my AIM password?

Forget your AIM password? Need to change it? No worries! AOL makes it relatively painless to change your password.

Changing your password

  1. Visit and sign in to https://password.aol.com with your Username or Email and Password.

    password.aol.com

  2. Answer your Account Security Question and click Continue.

    AOL Security Question

  3. Click Change Your Password in the General Account Information section.

    General Account Information

  4. Complete the form: Old Password, and New Password. Re-enter your new password to confirm. The strength indicator will let you know how strong your new password is. Click Save to finish the process.

    Save Password

Resetting your password

  1. Visit https://password.aol.com and click Forgot password?.

    Forgot password?

  2. Enter your Username or Email and then answer the CAPTCHA (enter the letters as you see them in order into the Your Answer field) and click Next.

    Reset your password

    Note: If you can't see the image clearly, click the Refresh button next under the Username or Email field. If you would like to hear the letters read aloud, click the Speaker button.

    Reset Password

  3. Select the verification method that you would like to use and fill out the information.
  4. Once you've filled out everything, click Next.
  5. Enter your new password into both fields provided and click Next.
  6. A confirmation page will appear. Your password is now reset.

How do I cancel my AIM account?

We’re sorry to hear that you want to cancel your AIM service, but we'll show you how:

If you’d like to uninstall the AIM software in addition to canceling your AIM account, you can find instructions here. Thanks for using AIM to stay in real-time touch with your buddies and we hope you'll be back soon!

  1. Sign in with the Username that you want to cancel at cancel.aol.com.

    sign in

  2. Answer your Account Security Question.
  3. Click Manage My Ssubscriptions at the top of the page.
  4. In the lower-right corner of the Manage My Ssubscriptions page, click Cancel.

    plan information

  5. Select the reason you're canceling your account.

    reason for cancelling

  6. Click Cancel AOL.

    cancel aol

  7. Your AIM account has been canceled and you'll see the following confirmation at the top of your page:

Sign on Settings

How can I set AIM to open automatically when I start my computer?

AIM 8

Follow the steps below to learn how you can set AIM 8 to open automatically when you start your computer:
  1. Launch AIM.
  2. Check the box that says "Launch AIM on startup".

    User-added image

  3. Click Sign In.
  4. Done!
 

AIM 7

Now, AIM will automatically sign you in when you start your computer. From the settings page you can also change how you log out and install updates. Play around with your settings until you’ve got AIM working the way you want.

Follow the steps below to learn how you can set AIM 7 to open automatically when you start your computer:

  1. At the top of your Buddy List, click Menu OR Options (depending on which version of AIM 7 you're using).

    aim settings

  2. Click Settings.
  3. In the Settings window that opens, click Sign In/Sign Out on the left side.
  4. Select Start AIM when Windows starts.

    general settings

  5. Click Save.

How do I prevent AIM from opening automatically when I start my computer?

You'd like to stop AIM from starting when you log on to your computer? Here’s how to change your AIM sign in settings.

AIM 8

Follow the steps below to learn how you can prevent AIM 8 from opening automatically when you start your computer:
  1. Launch AIM.
  2. Uncheck the box that says "Launch AIM on startup".

    User-added image

  3. Click Sign In.
  4. Done!

AIM 7

Follow the steps below to learn how you can prevent AIM 7 from opening automatically when you start your computer:
  1. At the top of your Buddy List, click Menu OR Options (depending on which version of AIM 7 you're using).

    aim settings

  2. Click Settings.
  3. Click Sign In / Sign Out.
  4. De-select Start AIM when Windows starts

    start aim when windows starts

  5. Click Save.

How do I disable AOL Homepage from appearing when I sign into AIM? (AIM 7 only)

When you sign into AIM, the AOL Homepage launches automatically. If you want to disable this automatic launch, please follow the instructions below:

That's it! If you change your mind and you'd like the AOL Homepage to launch automatically again, return to the Sign In / Sign Out page and select Welcome Page.

  1. At the top of the Buddy List window, click Options OR Menu (depending on which version of AIM 7 you're using).
  2. Click Settings

    AIM settings

  3. Click Sign In / Sign Out

    Sign In/Sign Out

  4. Under When I sign in, display the following, select None, and then click Save.

    Sign In/Sign Out

How do I connect with AIM software through a proxy server?

If you are using the AIM software on a network, or behind a firewall that connects to the Internet through a proxy server, you may need to set your proxy settings to the proper configuration.

  1. Launch Internet Explorer.
  2. Click the Tools menu, then click Internet Options....
  3. On the Internet Properties window, click the Connections tab.
  4. Under Local Area Network (LAN) settings, click LAN Settings... to open the Local Area Network (LAN) settings window.
  5. Check the proxy settings under Proxy server:
    • If the Use a proxy server for your LAN box is clear and you are able to connect to the Internet through your browser, no further action is required to modify proxy settings to use the AIM software.
    • If the Use a proxy server for your LAN box has a check mark in it, click Advanced... to open the Proxy Settings window. The AIM software requires a proxy address and port number in both the HTTP: and Secure: boxes, or, alternatively, one proxy address and port number in the Socks: box. Check with your network administrator for the correct settings to enter in the Proxy Settings window.

    Note: The AIM software does not support authentication from a proxy server for username and password. Check with your network administrator to turn off the request for authentication.

  6. Click OK to close the Proxy Settings window.
  7. Click OK to close the Local Area Network (LAN) settings window.
  8. Click OK to close the Internet Properties window.
  9. Try the AIM software again.