AIM is available on your Android or iPhone devices to take with you on the go. With your AIM mobile app you're able to chat with your friends away from your computer. 

Select a heading below to expand FAQs for your mobile device.

Note: If you have trouble with the AIM app, delete it from your mobile device and reinstall it to fix the problem.

iPhone FAQs

Download AIM Mobile for iPhone from the Apple App Store. If you already have the AIM app for your iOS device make sure to check for updates so that you know you're getting the latest and greatest experience of AIM.

Select a heading below to expand the answer to your question.

Sending IMs (Instant Messages)

How do I send an IM (Instant Message)?

  1. Once you’ve signed in, at the bottom, tap New Chat.

    AIM Chat Button

  2. Find the person you’d like to message by scrolling through your contacts or typing the name of your contact, and then tap his/her name or picture.
  3. Tap Start in the top right corner of your screen. 
  4. Enter your message in the text box at the bottom of your screen and type your message. Tap Send.

How do I send an IM as a text message?

You can send a text message from AIM on your iPhone by adding +1 and the number of the person you want to message.

  1. At the bottom, tap New Chat.

    AIM Chat Button

  2. Tap in to the Enter a name, or +1 and mobile number to SMS text box.
  3. Enter +1 and then the number of the person you want to text. For example: +14084084088.

    AIM add number

  4. Tap Add User.
  5. In the upper right, tap Start.
  6. Type your message, and then tap Send.

How do I share photos in my conversation?

  1. Tap the new chat icon at the bottom of your screen.

    AIM Chat Button

  2. Find the person you’d like to message by scrolling through your contacts or typing the name of your contact, and then tap his/her name or picture.
  3. Tap the paperclip in the lower left corner.
  4. Tap the camera icon.

If you’d like to take a photo to send:

  1. Tap Take Photo.
  2. Take the photo using your iPhone's built in camera.
  3. Tap Use Photo.
  4. Tap Send.

If you’d rather send a photo that already exists on your iPhone:

  1. Tap Choose From Library.
  2. Tap Camera Roll to view your photos.
  3. Tap the photo you’d like to send.
  4. Tap Send.

Managing Your Contact List (Buddy List)

How do I find my contact list?

All of your AIM contacts will be in this list.

  1. To find your contacts, at the bottom, tap the Friends button.

    Friends Button

  2. Tap the Contacts tab. 

How do I add a new contact?

At the bottom of your screen, tap Friends and then tap the Contacts tab. All of your AIM contacts will be in this list. From this screen you can tap the plus sign in the top right corner to add a new contact. Type in your friend's Username or email address and tap Add.

How do I add my Google Gtalk contacts?

Begin by tapping the Profile icon in the bottom right corner, then tap Third Party Networks. Follow the instructions below for Google Gtalk.

  • Google Gtalk

    Your Google Gtalk contacts will now appear in your Contact list.

    1. Tap the plus sign next to the Google Gtalk option.
    2. Enter your Google Email and Password.
    3. Tap Sign In.

Group Chats

How do I start a group chat?

  1. Tap the New Chat button at the bottom of your screen.

    AIM Chat Button

  2. Type the name or Username of the first friend and tap your friend’s icon when it appears.
  3. Follow the same process for every friend you’d like to add to this group chat.

    Group Chat

  4. Once you’ve added each contact, type the name of the group right below.
  5. Tap Start in the top right corner.
  6. Tap the text box at the bottom of your screen and type your message.
  7. Tap Send.

How do I add a contact to an existing group chat?

  1. Tap the group chat that you’d like to add a friend to.
  2. In the top right corner of the screen, tap the gear icon. 

    Add group chat

  3. Tap Add Member.

    Add Member

  4. Type the name or Username of the person you want to add.
  5. In the upper right, tap Invite.

How do I mute a group chat?

  1. Tap the group chat that you’d like to mute.
  2. In the top right corner of the screen, tap the gear icon. 

    Add group chat

  3. Toggle the Mute Group switch to ON.

    Mute Group

How do I leave a group chat?

  1. Tap the group chat that you’d like to leave. 
  2. In the top right corner of the screen, tap the gear icon.

    Add group chat

  3. Tap Leave Group.

    Leave Group

Adding Social Networks To AIM

How do I add my social networks?

  1. Tap the Profile icon at the bottom right of your screen.
  2. Scroll down and tap Third Party Accounts.
    • Facebook
      1. Tap Connect Facebook.
      2. Log In to your Facebook account.
      3. Tap Edit.
      4. Tap the notification options to make sure all of your notification preferences are checked.
    • Twitter
      1. Tap Connect Twitter.
      2. Sign in with your Twitter email and password credentials.
      3. Tap Authorize app.
    • Instagram
      1. Tap Connect Instagram.
      2. Sign in with your Instagram Username and Password.
      3. Tap Login.

How do I view my social notifications?

Get all of your social notifications on AIM for iPhone. AIM allows you to sync your Facebook, Twitter, and Instagram accounts with your AOL username, creating a near one-stop shop for your social connections. You can access the social notifications tab by tapping the Bulleted List icon in your app.

Under the Social Notifications tab, you can view updates from your friends across Facebook, Twitter, and Instagram (if you've configured AIM with your respective social media accounts).

You can also "like" and comment on updates by tapping the Like and Comment buttons, respectively. Anything you like or comment on will also appear on the respective social network; not just in AIM.

Privacy and Security

How do I use off the record?

  1. In the chat that you'd like to go off the record, in the upper right, tap the more options button (three horizontal dots).

    More Options

  2. In the menu that appears, tap Go Off the Record.
  3. To undo the off the record feature, tap the more options button, and then tap Go On the Record.

How do I clear message history?

  1. In the chat that you'd like to clear, in the upper right, tap the more options button (three horizontal dots).

    More Options

  2. In the menu that appears, tap Clear Message History.
  3. Tap OK.

How do I block/ unblock someone?

How to block someone:

  1. Tap the Name or Username of the person you want to block.
  2. In the upper right, tap the more options button (three horizontal dots). 

    More Options

  3. Tap View User Details
  4. Near the bottom, tap Block Contact.

How to unblock someone:

  1. At the bottom, tap Profile

    Profile Button

  2. Tap Blocked Users
  3. Tap Edit in the top right corner.
  4. Tap the red minus icon for the person you want to unblock.
  5. Tap Unblock.

Features, Notifications, and Account Management

How do I edit my notifications?

  1. At the bottom right corner of your screen, tap Profile

    Profile Button

  2. If you’d like your sounds off, tap Sound Settings, and then toggle the Sounds switch to OFF.
  3. If you’d like to change your notification sounds, tap on the different sound options until you find one you like. Make sure the one you want is checked. Toggle the Sounds switch to ON.

How do I change or turn off my push notifications?

  1. Tap Profile on the bottom right corner of your screen.

    Profile Button

  • Tap Push Notifications. You can Toggle the Notifications switch ON or OFF.
  • You can also select the type of notification you would like by tapping through the options and checking your favorite.

How do I set quiet hours/ do not disturb?

Quiet Hours:

This quiets all sounds and turns off push notifications. If your iPhone is set to vibrate when your phone is turned to silent, your phone will still vibrate for each notification.

  1. At the bottom right corner of your screen, tap Profile

    Profile Button

  2. Toggle the Do Not Disturb switch over to ON
  3. To set your preferred quiet hours, tap Quiet Hours and then toggle the Enabled switch to On.
  4.  Set your quiet hours and then tap Save at the top right.

Do Not Disturb:

  1. Tap the profile icon on the bottom right corner of your screen.
  2. Toggle the Do Not Disturb switch to ON. 

iPad FAQs

Download AIM Mobile for iPad from the Apple App Store. If you already have the AIM app for your iOS device make sure to check for updates so that you know you're getting the latest and greatest experience of AIM.

Select a heading below to expand the answer to your question.

How do I send an IM with the AIM for iPad app?

  1. In the far left IMs column, tap the + icon.

  2. Type the name of the person you'd like to IM.

  3. Tap that person's name when it comes up.
  4. Type your message.

  5. Tap Send.

How do I add a contact?

  1. In the far-right Buddies column, tap the + sign.

  2. Select if it's an AIM or Google contact, by tapping the arrow next to AIM.
  3. Add the Username and Full Name.
  4. Select which group you'd like to add that contact to, by tapping the arrow next to Select a Group. 

  5. Tap the name of the group to select it.
  6. Tap Add Buddy in the top left corner.

  7. In the top right right corner, tap Add.

How do I change my presence?

Need to let your friends know you'll be away from your iPad for a bit? No problem. Here's how to set your availability:

  1. In the top left corner, tap your name.
  2. Tap your preferred status: Online, Away, or Invisible. Make sure it's checked. 

     

How do I share photos?

  1. Begin chatting with your buddy on your AIM iPad app.
  2. In the center chat column, in the bottom left corner next to the chat field, tap the Paper Clip icon.
  3. Tap the Camera icon and select Take Photo, Choose from Library, Use Last Photo Taken, or Google Image Search. After selecting a photo it will attach to your IM.
  4. Tap Send to send the photo.

How do I add my location to my IMs?

  1. Begin chatting with your buddy on your AIM iPad app.
  2. In the center chat column, in the bottom left corner next to the chat field, tap the Paper Clip icon.
  3. Tap the Location icon. This is the icon in the middle of the options.
  4. If prompted to turn on Location Services, tap Allow. Your location will attach to your IM.
  5. Tap Send to send the IM with your location data.

How do I send a voice message?

  1. Begin chatting with your buddy on your AIM iPad app.
  2. In the center chat column, in the bottom left corner next to the chat field, tap the Paper Clip icon.
  3. Tap the Microphone icon.
  4. To record a message, tap the Recording button (red circle), and then speak your message.
  5. To stop recording, press the Stop Recording button (red square).
  6. If you're happy with your voice message, tap Use. To delete the voice message, tap Clear.
  7. If you tap Use, the voice message will attach to your IM. Tap Send to send the IM with your voice message.

How do I change my color theme?

  1. Tap your name in the top left corner of your screen.
  2. Tap Themes.

  3. Tap a theme or Custom Theme to create your own. 

  4. Select a specific theme by tapping the theme name.

  5. Once you've set your theme, tap your name in the top left corner once again.

How do I set IM Forwarding?

Here's how to forwarding your IMs to your mobile phone while you're away from your iPad:

 
  1. Tap your name in the top left corner of the screen.
  2. Tap Preferences.

  3. Toggle Notifications to ON.

  4. Tap Pending Confirmation.

  5. Add your mobile number and tap Save. Follow the on-screen instructions. 

How do I set my notification preferences?

Here's how to set your push-notification preferences:

  1. Tap your name in the top left corner of the screen.
  2. Tap Preferences.

  3. Tap your preference: Brief, Sender only, Normal, or Full.

  4. Tap your name in the top left corner to return to your messages.

How do I set my exiting preferences?

Would you like your AIM account to sign you out within 5 minutes or 24 hours from your last IM? Here's how to set those preferences:

  1. Tap your name in the top left corner of the screen.
  2. Tap Preferences.
  3. Tap Sign Out.

  4. Tap your sign-out preference.

  5. Tap your name in the top left corner to resume chatting.

How do I clear message history?

You have the option to clear your message history once a conversation is closed in your preference settings. Here's how:

  1. Tap your name in the top left corner of your screen.
  2. Tap Preferences

  3. Toggle the Clear Message History to ON.

How do I change my icon?

  1. Tap your name in the top left corner of the screen.
  2. Tap Edit on your existing icon.

  3. Tap either Take Photo or Choose Existing Photo, depending on your preference.

  4. Once you have your new icon selected, tap Use.

Android FAQs

Download AIM Mobile for Android from the Google Play Store. If you already have the AIM app for your Android device make sure to check for updates so that you know you're getting the latest and greatest experience of AIM.

Note: Newer Android devices, such as the Galaxy S5, have replaced the device menu button with a Recent Apps button. To access the AIM app menu, users must press and hold the Recent Apps button to bring up the app menu to access settings such as sign out and help.

Select a heading below to expand the answer to your question.

Sending IMs (Instant Messages)

How do I send an IM (Instant Message)?

  1. Once you’ve signed in to your app with your Username and Password, tap the new chat icon at the bottom of your screen.
  2. Find the person you would like to message by scrolling through your contacts or typing the name of your contact, and then tap his/her name or picture.
  3. Tap Start in the top-right corner of your screen.
  4. Enter your message in the text box at the bottom of the screen and type your message.
  5. TapSend.

How do I send an IM as a text message?

You can send a text message from AIM on your Android by adding +1 and the number of the person you want to message.

  1. Tap the start a new chat icon.
  2. Tap in to the Enter a name, or +1 and mobile number to SMS text box.
  3. Enter +1 and then the number of the person you want to text. For example: +14084084088.
  4. Tap Return.
  5. Tap Start.
  6. Type your message.
  7. Tap Send.

How do I share photos in my conversation?

If you'd like to take a photo to send:

If you'd like to send a photo that already exists on your Android:

  • Tap the new chat icon at the bottom of your screen. 
  • Find the person you’d like to message by scrolling through your contacts or typing the name of your contact, and then tap his/her name or picture.
  • Tap Start in the top right corner of your screen.
  • Tap Share Photo.
    1. Tap Use Camera.
    2. Tap the camera icon to take a photo.
    3. Tap Done.
    4. Tap Send.
    1. Tap Use Camera.
    2. Tap Select from Photos.
    3. Tap Gallery to view your photos.
    4. Tap the photo you’d like to send.
    5. Tap Send.

Managing Your Contact List (Buddy List)

How do I find my contact list?

  1. Tap the Friends icon at the top of your screen, and then tap the Contacts tab. 

    Contact List

  2. All of your AIM contacts will be in this list. You can also search for a specific contact from the search box.

How do I add a new contact?

  1. Tap the Friends icon at the top of your screen. 

    Contact List

  2. Type the Username of your friend in the Start a Chat box.
  3. Tap Add User.

How do I add my Google Gtalk contacts?

Begin by tapping the More Options button in the top right corner. Follow the instructions below for Google Gtalk

More Options

  • Tap Preferences
  • Tap Third Party Accounts
  • Tap Add Google Talk Contacts
  • Sign in to your Google account.

    Your Google Gtalk contacts will now appear in your contact list

Group Chats

How do I start a group chat?

  1. Tap the new chat icon at the bottom of your screen. 
  2. Type the name or Username of the first friend, and then tap your friend's icon when it appears.
  3. Follow the same process for every friend you’d like to add to this group chat.
  4. Once you’ve added each contact, type the name of the group right below.
  5. Tap Start in the upper-right corner.
  6. Tap into the text box at the bottom of your screen and type your message.
  7. Tap Send.

How do I add a member to an existing group chat?

  1. Tap into the group chat that you’d like to add someone to.
  2. Tap the gear in the upper-right corner of the screen.
  3. Tap Add Member.
  4. Type the name or Username of the person you want to add.
  5. Tap Invite.

How do I leave a group chat?

  1. Tap into the group chat that you’d like to leave.
  2. Tap the gear in the upper-right corner of the screen.
  3. Tap Leave Group.

Adding Social Networks To AIM

How do I add my social networks?

  1. Tap the More Options button at the top right of your screen.

    More Options

  2. Tap Preferences
  3. Tap Third Party Accounts
  4.  
Facebook
  1. Tap Connect Facebook.
  2. Log In to your Facebook account.
  3. Tap Edit.
  4. Tap the notification options to make sure all of your notification preferences are checked.
Twitter
  1. Tap Connect Twitter.
  2. Sign in with your Twitter email and password credentials.
  3. Tap Authorize app.
Instagram
  1. Tap Connect Instagram.
  2. Sign in with your Instagram Username and Password.
  3. Tap Login.

How do I view my social notifications?

Get all of your social notifications on AIM for iPhone. AIM allows you to sync your Facebook, Twitter, and Instagram accounts with your AOL username, creating a near one-stop shop for your social connections. You can access the social notifications tab by tapping the Bulleted List icon in your app.

Under the Social Notifications tab, you can view updates from your friends across Facebook, Twitter, and Instagram (if you've configured AIM with your respective social media accounts).

You can also "like" and comment on updates by tapping the Like and Comment buttons, respectively. Anything you like or comment on will also appear on the respective social network; not just in AIM.

Privacy and Security

How do I use off the record?

If you’ve started a chat with someone and don’t want to save the history of that chat session, tap your phone’s menu button while you're in the chat, and then tap Off the Record.

To undo the off the record feature, tap your phone’s menu button. Tap On the Record.

How do I clear message history?

  1. Start a chat with the person you want to clear your history with.
  2. Tap on your phone’s menu button.
  3. Tap Clear History.
  4. Tap OK.

How do I block/ unblock someone someone?

To block someone:

  1. Tap the Name or Username of the person you want to block like you were going to start a chat.
  2. Tap the More Options button in the upper-right corner. 

    More Options

  3. Tap Block Username.
  4. When prompted, tap OK.

To unblock someone:

  1. Tap the More Options button at the top right corner of your screen. 

    More Options

  2. Tap Blocked Users.
  3. Tap the contact you want to unblock.
  4. When prompted, tap OK.

Features, Notifications, and Account Management

How do I get a new Username?

  1. From the AIM sign-in screen, tap Add Account.
  2. Tap Create an AIM account.
  3. Fill in the required information, and then tap Sign Up.

How do I edit my notifications?

  1. Tap the notification icon in the top of your screen. 

    Manage Notifications

  2. Tap Sounds, and then select On or Off.