Did you get an error message when trying to sign in to your AOL Mail account or when you tried to send an email?

If you received a Blerk, Gah, or Zoids error message, please click the heading below to learn why you got the error message. For all other error messages, please click the "Other Error Messages" heading.

BLERK!, GAH!, and ZOIDS! Error Messages

Learn what to do if you receive a Blerk!, Gah! or Zoids! error message. Select a heading below to expand more information.

What should I do if I see the Blerk! ERROR 1 message?

Note: This error message is related to the following errors: ERR1100, ERR1102, ERR1103, ERR1106, ERR1107, ERR1108, ERR1109, ERR1110, ERR1112, ERR1113, ERR1114, ERR1115, ERR1122, ERR1123, ERR1124, ERR1125

If you’re seeing the Blerk! ERROR 1 message, it means there was an authentication problem.

Error1

Below are some solutions to help get you back on track and back in your inbox.

Adjust browser security settings

Sometimes, browser security settings can interfere with the orderly loading of AOL Mail. Here are a few options for making adjustments to your browser’s settings so AOL Mail can function properly. Please click the link below that corresponds to your browser type.

Internet Explorer - Check Protected Mode Option for both Internet zone and Trusted sites zone.

1. Start Internet Explorer.

2. Click the Tools menu.

3. Select Internet Options.

4. Click the Security tab.

5. Click Internet zone.

6. Check Enable Protected Mode checkbox.

7. Click Trusted sites zone.

8. Check Enable Protected Mode checkbox.

9. Re-start Internet Explorer.

Internet Explorer - Run browser in No Add-ons mode

1. In the corner of your screen, click Start.

2. Click All Programs.

3. Click Accessories.

4. Click System Tools.

5. Click Internet Explorer (No Add-ons).

Firefox - Run Firefox in Safe Mode

1. In the corner of your screen, click Start.

2. Click All Programs.

3. Click Mozilla Firefox.

4. Click Mozilla Firefox (Safe Mode).

Correct bookmark

The AOL Mail URL has changed over the years (it's gotten simpler), and some older bookmarked URLs may no longer get you to your Inbox. If you click a bookmark to go to AOL Mail, make sure the bookmark is set to this address: http://mail.aol.com.

Add http://*.aol.com and https://*.aol.com to Trusted sites

1. Start Internet Explorer.

2. Click the Tools menu.

3. Select Internet Options.

4. Click the Security tab.

5. Click Trusted sites zone.

6. Click the Sites button.

7. Enter "http://*.aol.com" in Add this website to zone.

8. Click the Add button.

9. Enter "https://*.aol.com" in Add this website to zone.

10. Click the Add button, then click OK.

11. Re-start Internet Explorer.

Clear Cookies, Cache, History and Footprints

Finally, you might try clearing your browser’s cache and cookies. Sometimes this resolves certain types of sign-in problems. To find instructions for your browser and version, please visit our help article Clear cookies, cache, history and footprints in your browser.

What should I do if I see the GAH! ERROR 2 message?

Note: You'll see this error message if you get one of the following errors: ERR100, ERR101, ERR125, ERR136, ERR140.

You'll see the 'GAH! ERROR 2' message if there was a mailbox connection problem.

Error2

Something's interfering with the connection to your inbox. Usually this issue works itself out with just a quick pause and then another try. Here are a couple of tips that can help you get back into your inbox.

Quit your browser and then re-start it

Sometimes the best solution is also the easiest. Quit and re-start your browser; it doesn't matter which one you use. Then come back to mail.aol.com and enter your Username and password.

Clear your cookies, cache, and history

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster but can clog your computer’s disk space. It’s a good idea to occasionally clean your disk space by clearing your cookies, cache, history and footprints. Keep in mind: When you clear your cookies, cache, history and footprints, you may lose customized pages, websites you've visited, information in a shopping cart and AOL Radio presets.

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

What should I do if I see the BLERK! ERROR 3 message?

Note: You'll see this page if you get one of the following error: ERR800.

Error3

You'll see the 'BLERK! ERROR 3' message if there was a problem accessing or creating your inbox. Usually starting over will fix this issue. Here are a couple of tips that can help you get back into your inbox.

Quit your browser and then re-start it

Sometimes the best solution is also the easiest. Quit and re-start your browser; it doesn't matter which one you use. Then come back to mail.aol.com and enter your Username and password.

Clear your cookies, cache, and history

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster but can clog your computer’s disk space. It’s a good idea to occasionally clean your disk space by clearing your cookies, cache, history and footprints. Keep in mind: When you clear your cookies, cache, history and footprints, you may lose customized pages, websites you've visited, information in a shopping cart and AOL Radio presets.

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

What should I do if I see the BLERK! ERROR 4 message?

Note: You'll see this error message if you get one of the following errors: ERR1801, ERR1802, ERR1803, ERR1804.

Error4

You'll see the 'BLERK! ERROR 4' message when there's a problem loading AOL Mail. Usually this is a temporary problem, but here are a few solutions that can also help you get back into your inbox.

Adjust Internet Explorer Privacy Settings

If you're using Internet Explorer, ensure that the privacy setting is set to default. (Note: The default setting is Medium). Sometimes, when your IE Privacy Setting is set to "High", this can prevent your mailbox from loading properly.

To set the privacy settings to default:

1. Start Internet Explorer, go to Tools, and then click Internet options.

2. On the Internet Options window, click the Privacy tab. Under Settings, click Default, and then click OK to close the window.

Adjust firewall settings

If your computer is protected by a firewall, sometimes this can also prevent your mail from loading properly. If you have firewall software on your computer or router:

  • Make sure it does not expressly block http://*.aol.com
  • Make sure it does expressly allow http://*.aol.com
  • Disable (turn Off) any "web filtering" options

Clear cookies, cache, and history

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster but can clog your computer’s disk space. It’s a good idea to occasionally clean your disk space by clearing your cookies, cache, history and footprints. Keep in mind: When you clear your cookies, cache, history and footprints, you may lose customized pages, websites you've visited, information in a shopping cart and AOL Radio presets.

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Wait a few minutes and then try signing in again

Sometimes the easiest solution is also the best one. Please completely close your browser, wait a few minutes, and then try to sign in again at mail.aol.com. If you are still unable to sign in for more than two hours, please let us know by clicking the Email us button at the bottom of the page.

What should I do if I see the BLERK! ERROR 5 message?

Note: You'll see this error message if you get one of the following errors: ERR12, ERR1800.

Error5

You'll see the 'BLERK! ERROR 5' error message if there was a problem loading AOL Mail. Usually this is a temporary issue that will work itself out, but below are some tips that can help you get back into your inbox.

Clear your cookies, cache, and history

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster but can clog your computer’s disk space. It’s a good idea to occasionally clean your disk space by clearing your cookies, cache, history and footprints. Keep in mind: When you clear your cookies, cache, history and footprints, you may lose customized pages, websites you've visited, information in a shopping cart and AOL Radio presets.

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Close your browser, wait a few minutes, and then try signing in again

Sometimes the easiest solution is also the best one. Please completely close your browser, wait a few minutes, and then try to sign in again at mail.aol.com. If you are still unable to sign in for more than two hours, please let us know by clicking the Email us button at the bottom of the page.

What should I do if I see the GAH! ERROR 7 message?

Note: You'll see this error message if you get error ERR14.

Error7

You'll see the 'GAH! ERROR 7' message if Javascript on your browser is disabled. Turning on Javascript on your browser should fix the problem and get you back into your inbox.

To turn on Javascript:

To learn how to enable cookies and JavaScript, please visit our help article Enable Java applet scripting and cookies.

What should I do if I see the ZOIDS! ERROR 8 message?

Note: You'll see this error message if you get error ERR1805.

Error8

You'll see the 'ZOIDS! ERROR 8' message if there was an issue loading AOL Mail. Usually, waiting a few minutes and then refreshing your web browser will fix the problem. If you still see this error message after waiting a few minutes and refreshing your web browser, please try to sign in using AOL Mail Basic Version, which delivers the same great mail experience but is optimized for slower internet connections, such as dial-up.

What should I do if I see the ZOIDS! ERROR 9 message?

Note: You'll see this error message if you get error ERR1116.

Error9

You'll see the 'ZOIDS! ERROR 9' message if you attempted to sign in to AOL Mail with an account type that isn't supported by our system.

If you'd like, you can sign in with a different AOL Username or email address.

What should I do if I see the GAH! ERROR 11 message?

Note: You'll see this error message if you get error ERR137.

Error11

You'll see the 'GAH! ERROR 11' message if your account was cancelled. But don't worry, it can be reactivated.

To reactivate your account, please call our customer support line at 1-800-827-6364, Monday-Friday between 8:00 am - 1:00 am (EST), or on Saturday between 8:00 am - 10:00 pm (EST). Good luck reactivating your account!

Note: We'll need to verify that the account is yours so please be prepared to answer the account security question that is listed on the account.

What should I do if I see the BLERK! ERROR 12 message?

Note: You'll see this error message if you get error ERR1119.

Error12

You'll see the 'BLERK! ERROR 12' message if your account was cancelled (international). Unfortunately, a new account tied to this Username can't be created. However, you can create a new account with a new Username.

What should I do if I see the BLERK! ERROR 13 message?

Note: You'll see this error message if you get error ERR701.

Error13

You'll see the 'BLERK! ERROR 13' message if there was a hiccup loading your AOL Calendar. Most often this issue will resolve itself. Please wait a couple of minutes and try signing in again.

If after two hours you are still unable to sign in, please let us know.

What should I do if I see the GAH! ERROR 15 message?

Note: You'll see this error message if you get error ERR404.

Error15

You'll see the 'GAH! ERROR 15' message if the attachment that you're looking for can't be found. Since the attachment can't be found, we recommend that you ask whoever sent it to you to re-send the attachment.

What should I do if I see the ZOIDS! ERROR 16 message?

Note: You'll see this error message if you get error code ERR2600.

Zoids Error 16

You'll see the 'ZOIDS! ERROR 16' message if your account has violated AOL Mail's Terms of Service. To unlock your account, please call 1-800-827-6364 or send us an email. Please be sure to include an email address that you can be reached at.

Other Error Messages

Use the following solutions to help resolve error messages you may see when using AOL Mail. Select a heading below to expand more information.

Why was my email returned with an error message from AOL?

There are several reasons why your email was returned with an error message from AOL. When a mail server returns an email as undeliverable, the AOL® Postmaster generates an auto response. The actual error is indicated below the ----- Transcript of session follows ----- section of the return reply.

Here's an example of a returned email:

There should be a message that says something similar to:

----- Transcript of session follows -----
... while talking to air29.mail.aol.com.:
>>> RCPT To:<(e-mail address)@aol.com>
<<< 550 Mailbox not found
550 <(e-mail address)@aol.com>... User unknown

Most Common Cause of Returned Mail

Believe it or not, the most common reason for a returned email is because the recipient's email address was incorrect. An email address must be typed correctly with no spaces and with the @ symbol in the correct place, for example, user name@aol.com.

User Unknown

The unknown user message means either the username doesn't exist on the AOL® service or no longer exists on the AOL service.

Mailbox Full

Another reason for a returned email could be that the recipient's mailbox is full.

Is Not Accepting Mail From This Sender

The recipient may have blocked email from your email address.

Delivery Not Authorized

Your site has been blocked from sending mail to the AOL service.

Message: An error occurred while loading the page

You may receive the message "An error occurred while loading the page" when using AOL Mail for any one of several reasons. After trying the first solution, check to see if you can access AOL Mail. If you are still unable to access AOL Mail, continue using the suggested solutions until the problem is fixed.

Note: AOL Mail is not designed for dial-up connections. AOL Mail users attempting to access AOL Mail through a dial-up connection either with the AOL client or a third-party dial-up connection may encounter difficulties connecting with and using the AOL Mail. AOL Mail should not be used in concurrence with the AOL client, either inside the client software or in another browser window while the client software is launched.

Solutions

Clear Cache and Cookies Then Reset all the Settings

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages
The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Use an Alternate Browser and Try Access With Another Computer

Try to access your AOL Mail using a different browser like the Mozilla Firefox that you can download for free at http://www.mozilla.com/. Click the Download Firefox-Free button, then follow the onscreen instructions.

Try to access your AOL Mail using a different computer, ideally at a different location.

Allow Friendly URLs and Disable Pop-Up Blocking Software

If you are using a firewall, allow the following friendly URLs: (*.aol.com, *.aim.com, registration.aol.com, webmail.aol.com, and mail.aol.com). For additional support configuring third-party firewall, please contact the firewall manufacturer.

In order to address this issue, please disable your pop-up blocking software. Alternatively, you could add a Website such as AOL.com to the "white list" of domains accepted by your pop-up blocker software. If you are unsure how to disable your pop-up blocking software or add a domain to the"white list", please contact the vendor of your pop-up blocking software for assistance or simply reference the Help guide included with your software.

Note: Most pop-up blockers also allow you to hold down the Shift key as you click Website links. This disables pop-up blocking on a one-time basis.

Check If Java Applet Scripting and Cookies Are Enabled In Internet Options

To enable Java™ and cookies:
1. Click the Start button, click Programs or All Programs, then click Internet Explorer.
2. Click the Tools menu, then click Internet Options.
3. Click the Security tab.
4. Click the Internet icon, then click the Custom Level button.
5. Scroll down to the Scripting section, then under Active scripting choose the Enable option by clicking it, then under the Scripting of Java applets section choose the Enable option by clicking it, then click the OK button.
6. Click the Privacy tab.
7. Click the Advanced.
8. Click the Override automatic cookie handling box to place a check mark in it, choose the two Accept options by clicking them, then click the OK button.
9. Click the OK button.

Log Out, Then Log Back into AOL Mail (AOL.com or AIM.com)

If mail cannot be retrieved from AOL Mail, logging out of AOL Mail and logging back in will usually correct the issue.

To log out and log back into AOL Mail:
1. Click the Sign Out link to log out of AOL Mail.

Note: The Sign Out link will show the Username used to sign on and is subject to change accordingly.

2. Click the Mail link.
3. Type your AOL or AIM Username.

Note: Log in using the Username you wish to read mail from.

4. In the Password: box, type your password, and then click the Sign In button to sign on to AOL Mail.

Message: This email exceeds the acceptable storage size

You'll receive the message "This email exceeds the acceptable storage size" if the email you're trying to send is too large and exceeds the message size limit of 25 megabytes (MB).

If the message you're trying to send exceeds 25 MBs, you'll need to compress the attachment (if you're sending an attachment) or split it up the message into multiple emails.

Message: Mailbox is temporarily unavailable

You may see this error message when we're installing new equipment, which will improve our mail services. We're quickly working towards resolving the issue with minimum inconvenience to our members. You may see better service early in the morning or late in the day. We sincerely apologize for any inconvenience this may cause.

How long will this take?

The duration of the outage may vary for different users. We're working to restore optimal service as quickly as possible.

What if I need to access my email during the day?

You'll still be able to access your email even during the day. However, you may be more likely to encounter performance issues during peak Internet activity hours. If you have trouble accessing your email at a certain time, we recommend that you sign off, wait a few minutes, and then try again.

Am I going to lose any email with this change?

Nope. This change shouldn't affect your saved, incoming, or sent mail. The improvements that we're making to the back-end service will result in increased security measures and a better delivery system.

Message: The message could not be sent because the server rejected…

You may be seeing the message "Error: 0x800CCC78 The message could not be sent because the server rejected the sender's email address" while using an external email program because the program is using an invalid port to send email. After completing each solution, check to see if you can send email without issue. If you are still unable to send email without issue, contact the manufacturer of the email program you are using.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what email program you are using to access AOL Mail when you received the message.

Solutions

Set Outgoing Mail Port to 587 in Outlook Express, Outlook 2000 and Outlook 2002/2003

To change the outgoing mail port to 587 in Outlook Express and Outlook 2000:
1. Open Outlook Express or Outlook 2000.
2. Click the Tools menu, then click Accounts.
3. Click your email account, then click the Properties button.
4. Click the Advanced tab.
5. In the Outgoing Mail (SMTP) box, type587.
6. Click the OK button.
7. Click the Close button.

To change the outgoing mail port to 587 in Outlook 2002/2003:
1. Open Outlook 2002 or 2003.
2. Click the Tools menu, then click email Accounts.
3. Click the View or change existing email accounts option, then click the Next button.
4. Click your email account, then click the Change button.
5. Click the More Settings button.
6. Click the Advanced tab.
7. In the Outgoing Mail (SMTP) box type587.
8. Click the OK button.
9. Click the Next button.
10. Click the Finish button.

Set Outgoing Mail Port to 587 in Eudora

To change the outgoing mail port to 587:
1. Open Eudora.
2. Click the Tools menu, then click Options.
3. Scroll down to, then click Ports.
4. In the SMTP Port (25): box, type 587.
5. Click OK button.
6. Restart Eudora.

Set Outgoing Mail Port to 587 in Entourage for Mac

To change the outgoing mail port to 587:
1. Open Entourage for Mac.
2. Click the Tools menu, the click Accounts.
3. Click your email account, then click the Edit button.
4. Click the Click Here for Advanced Sending Options link.
5. Click the Override Default SMTP Port box to place a check mark in it.
6. In the SMTP Port box, type 587.
7. Close the Settings window.
8. Click the OK button.
9. Close the Accounts window.

Set Outgoing Mail Port to 587 in Mail.app (default for Mac OS X)

To change the outgoing mail port to 587:
1. Open Mail.
2. Click the Mail menu, then click Preferences.
3. Click the Accounts icon.
4. Click the Account Information tab.
5. Click the Server Settings button.
6. In the Server Port box, type 587.
7. Click the OK button.
8. Restart Mail.

Set Outgoing Mail Port to 587 in Incredimail and Other email Applications

Ensure that your email program is set to use outgoing mail (SMTP) port 587. If the port is set to anything else, the email will not be delivered. If you need assistance changing the port, contact the manufacturer of the program.

Message: We’re sorry. Addresses are temporarily unavailable

You may be seeing the message "We're sorry. Addresses are Temporarily Unavailable.", because the addresses system is unavailable at the moment. After trying the first solution, check to see if you can sign on to the Website. If you still receive the message, wait a few minutes, then try accessing the email again.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Solutions

Clear the Cache, Cookies and History

Whenever you visit certain Websites, they will store what is known as temporary Internet files and cookies on your computer to identify that Website. Sometimes these temporary Internet files and cookies can cause the issue you are experiencing. Similarly your History list can also be a concern. The more days you have specified for pages to be saved on your history list, the more disk space is used on your computer. You can free up disk space by clearing this list.

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Try Again Later

The error can be due to a variety of factors including network traffic or system issues. This is a system generated error and it is also possible that some adjustments are being made to the area. AOL appreciates your patience during times when popular features may temporarily be unavailable.

To try again later, wait a few minutes, then try accessing the email again

Message: Mail cannot be sent at this time: Error Code RS

The message "Mail cannot be sent at this time: error code RS" is caused by a hyperlink which contains a numeric website address. Most spammers use this to spread spam on the internet. AOL's anti-spam controls filter these to block unwanted email delivered to your mailbox.

The numeric web address hyperlink will need to be removed (deleted) from your email before it can be sent.

Message: Your mail session has timed out... log in again

You may receive the message Page cannot be displayed while trying to access AOL Mail for any one of several reasons. Given below are some solutions to resolve this issue. After trying the first solution, check whether you can access AOL Mail. If you are still unable to access AOL Mail, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in the online help article Determining your version of Microsoft Windows

Solutions

Sign in again

To protect your account, AOL Mail will sign you out of your account if your mail session has been idle. If this happens, simply sign back in to AOL Mail to access your email.

Enable firewall to use HTTPS

If a firewall software has been installed on the computer or network, you should configure it to allow the use of HTTPS to access the Internet or temporarily disable it, then try accessing the AOL Mail again. If successful, then you know that the firewall software is responsible for the problem.

Note: If disabling the firewall software allows you to access the AOL Mail service properly, you will not have any firewall protection at all. We recommend enabling the firewall immediately to ensure the protection of your computer. If you wish to continue using the firewall, you may be able to change the settings to work with HTTPS. If you are unsure of how to do this, please refer to your System Administrator, firewall documentation, or software manufacturer for support.

Clear cookies, cache, history, and footprints

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article clear cookies, cache, history and footprints in your browser.

Reset web settings

If you have installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. To learn how to reset your web settings, please visit our help article Reset web settings.

Why do I see “The message was not sent because of an error”?

Often the best, quickest way to fix a problem with sending an email is to simply try sending it again.

If that doesn't work and you continue to see "The message was not sent because of an error", you should verify that the letters "AOL" or "A.O.L." are not part of your account's Display Name as this will cause issues with sending mail from your account.

If you've recently recovered a compromised account, be aware that spammers sometimes change an account's Display Name. It's worth checking. Here's how:

1. Click Options in the upper-right corner of Mail, then select Mail Settings.

2. In the column on the left, click Compose, then scroll down to the Display Name area in the middle of the page. If the name has AOL or A.O.L. in it, change it to avoid problems sending email from the account.

3. When you're done, click Save Settings at the bottom.

Note: Some third party email clients or mobile devices may add AOL to your Display Name when you add your AOL account. If you see an error message and are having trouble sending mail, please make sure your Display Name does not have AOL in the name under the email client or mobile device's mail Account Settings.