Sending Text Messages and Using AIM in AOL Mail

How do I send a text message from my AOL Mail inbox?

Here's how to send texts to friends and family members' mobile devices from AOL Mail.

First, here are the mobile service providers that we currently support:

VerizonAT&T
SprintGoogle Voice
T-MobileBoost (1-way messaging only)
Virgin MobileUS Cellular
AlltelCricket Wireless
nTelos WirelessCentennial Cellular
Immix WirelessCellular One
Appalachian WirelessBluegrass Cellular
COM TMI WirelessGCI/Alaska DigiTel
Illinois ValleyInland Cellular
Nex-TechUnited Wireless
West CentralMetro PCS*

 

*Metro PCS: Messaging is only supported on select Metro PCS plans. If you use Metro PCS and you run into issues sending or receiving messages via AOL, please contact Metro PCS for more information.

Also, texting is currently only available to U.S. mobile numbers (no international numbers and no landlines).

OK, here goes:

1. In the upper left, click the Compose Text button (the cell phone icon).

2. In the "New Text" Window that appears in the lower right, enter the mobile number (including area code) that you'd like to text. Type all 10 digits together -- no spaces, hyphens, parentheses or any other marks are necessary.

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3. Type your text in the message field and hit enter on your keyboard.

That’s it! You'll get replies to your text messages in the lower right corner of your AOL Mail window.

Note: Sending and receiving text messages in AOL Mail is free, but charges may apply for the person you're texting -- depending on his/her plan.

How do I access my AIM Buddy List in AOL Mail?

Wondering if your AIM buddies are online? Check your buddy list in AOL Mail.

To access your AIM buddy list in AOL Mail:

1. In the lower-left panel of your Inbox, click the 'A' - that's the new AIM logo!

2. To start a chat with a buddy, click their Username in the AIM window.

3. In the bottom right of your inbox, in the IM window, type your message and then hit enter on your keyboard.

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Tada! Now, who are you going to chat with?

How do I set up Facebook Chat in AOL Mail?

Setting up Facebook Chat in AOL Mail is a great way to stay connected with your friends while checking your mail.

To set up Facebook Chat:

1. In the lower-left panel, sign in to AIM by clicking Sign In.

Note: If you use Auto Sign-in, you'll already be signed in to AIM. To set up Auto Sign-in, click the box next to Keep me signed in.

2. Under FACEBOOK FRIENDS, click the Connect button.

3. On the Facebook login page, enter the email address and password you use to log in to Facebook in the boxes provided and then in the lower right corner, click Log In.

Tada! Now you can chat with your pals on Facebook and check your messages at the same time. Sweet!

How do I block someone using AIM in AOL Mail?

Are you receiving unwanted instant messages? You can block unwanted IMs in AOL Mail and stop a specific Username from sending you IMs in the future.

To block someone from sending you IMs:

1. In your AIM window, find the person you'd like to block and click the i to the right of their name.

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2. Under their Username, click Block.

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That's it! A small red circle with a minus will appear by the Username that you blocked.

How do I save IM conversations in AOL Mail?

Ever forget something important that was sent to you as an instant message? Me too. Well now you can save an IM conversation for future reference in AOL Mail.

To save an IM conversation in AOL Mail:

1. At the top of the IM window, next to the person's name, click the down arrow drop-down menu and then click Save Conversation.

2. That's it! In the left panel, under My Folders, click the Saved Chats folder to see all your saved IM conversations.

Managing Your Calendar in AOL Mail

How do I subscribe to a calendar in AOL Mail?

If you want to view a calendar that is not on your list of calendars, you have to subscribe to it.

To subscribe to a calendar:

1. In the left panel, click Calendar.

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2. Above your Calendar, in the upper right, click the ACTION drop-down menu (gear wheel icon) and then click Subscribe to a Calendar.

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3. In the Subscribe to a Calendar box, enter the name of the Calendar you want to subscribe to and then enter the URL of the calendar in the bottom box.

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Note: The URL can be for any public calendar in iCalendar format.

4. Click Subscribe.

How do I change the time zone and hourly display on my calendar?

You can adjust the time zone and display on your AOL Calendar under settings.

Here's how to:

Set Time Zone

You can adjust the time zone settings so that your calendar will be accurate with your local time zone and your reminders are set to the proper time.

To set Time Zone:

1. Sign in to you AOL Mail account.

2. In the upper right, under your Username, click Options and then click Settings.

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3. In the left panel, click Calendar.

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4. Next to "Time Zone", click the drop-down arrow and select your time zone.

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5. At the bottom, click Save Settings.

Adjust time display

You can adjust the time display on your calendar to suit your daily schedule. This setting is particularly useful for work calendars.

To adjust the time display:

1. Sign in to you AOL Mail account.

2. In the upper right, under your Username, click Options and then click Settings.

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3. In the left panel, click Calendar.

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4. In the Display section, next to My typical day is from, click the drop-down arrow next to the times, and click the time you wish to start the calendar display.

5. At the bottom, click Save Settings.

Can I print my AOL Calendar?

Yep. Here's how.

To print your AOL Calendar:

1. Above your AOL Calendar, in the upper right, click the ACTION drop-down menu (the gear wheel), and then click Print.

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2. You'll see a message that says: "To print, select Print from this window's File menu". Click OK.

Note: If you're using a Mac, you'll find the print option on your web browser under File at the very top. If you're using a Windows PC, youll find your web browsers Print option located in the upper right of your browser window (IE, Chrome) or in the upper left (FireFox).

How do I create or add a calendar?

Using the Calendar feature in AOL Mail is a great way to keep track of your important events and dates. You can create and view multiple calendars --- one for your family, one for your bridge club, and another for your soccer team. You can view multiple calendars either one at a time or in combination, enabling you to coordinate schedules and stay on top of your friends' and family's plans.

Note: If you want to view a calendar that doesn't appear on your list of calendars, you need to subscribe to that calendar.

To create or add a calendar:

1. There are two ways to easily add a Calendar event.

The first way: In the lower-left panel, you can click the Events tab (the second from the right) and then click the + sign.

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The second way: In the left panel, click Calendar to open your AOL Calendar and then in the upper right click NEW EVENT.

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2. In the 'Add Event' window that appears, type the name of the event. You can also:

  • Adjust the date of the event
  • Make it a repeating event
  • Set a reminder
  • Add a location
  • Add notes about the event

3. When you're finished, at the bottom, click Add Event.

How do I import events from other calendar programs?

Did you know you can import calendar events from programs such as Microsoft Outlook in to your AOL Mail Calendar?

Here's how:

1. Sign in to your AOL Calendar.

2. In the upper right, click the Action button (gear shift icon) and then click Import from the drop-menu.

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3. Next to Calendar File, click the Browse button.

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4. Locate the file that you wish to import, select it, and then click the Open button.

5. Click the drop-down arrow next to Target Calendar and choose which calendar you want to import the events into.

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6. Next to File Type, choose the option that matches the file you'd like to import and then click Import.

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All done! The events included in the file will now be displayed on your selected AOL Mail Calendar.

How do I search for events in my AOL Calendar?

The Calendar in AOL Mail has built in search features to help you find Events easily and quickly.

To Search for Events in your Calendar:

Note: The search feature searches for Events on your Calendar that are two months behind to six months ahead of today's date.

1. If you are using AOL Mail, in the left panel, click Calendar or load your Calendar at calendar.aol.com.

2. In the upper left, in the Search Calendar box, type the name of the event that you're searching for, and then click the magnifying glass icon or hit Enter on your keyboard.

Search example using AOL Mail:

Search example in your AOL Calendar:

3. In the main reading pane, you'll see a list of search results matching what you entered in the "Search Calendar" box. Click the Event to see more details. Happy hunting!

How do I add a To-Do in AOL Mail?

Ever have trouble remembering people's birthdays or upcoming events? Your To Do list in AOL Mail helps you never forget another important date or event.

To schedule a To Do in AOL Mail:

1. In the left panel, click To Do's.

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2. In the 'Add a To Do' box that appears, type the name of your To Do and then hit enter/return on your keyboard.

Note: To add more information like a Date, a Reminder, or Notes about your To Do, click the name of the event.

That's it! Your To Do will be added to your To Do's list, and if you added a date, it'll be added to your AOL Calendar.

How do I add holidays to my AOL Calendar?

While new Calendar accounts don't come pre-loaded with holidays, it's easy to subscribe to a public calendar that will add them to your AOL Calendar.

You can choose a US-holiday calendar, a calendar showing Canadian holidays, or get holiday calendars from other countries and cultural traditions. There are also calendars showing dates of historical interest, lunar calendars, even game schedules of sports teams.

Any calendar just needs to be in iCal format. Directories of these (such as http://www.icalshare.com) are easily available.

Here's how to add holidays (or any other calendar) to your AOL Calendar:

1. Sign into your account at mail.aol.com.

2. On the left side of your inbox, click Calendar.

3. In the upper-right corner of your Calendar, click Actions and select Subscribe to a calendar.

4. Under "Subscribe to a Calendar", type a name for this calendar -- such as Holidays.

5. In the box under "Enter the ical URL for calendar", type (or copy & paste) the URL for the calendar. Make sure the URL begins with http://.

For example: http://ical.mac.com/ical/US32Holidays.ics

(That's a public US Holiday calendar.)

6. Click Subscribe.

Done!

How can I easily edit events on my AOL Calendar?

You can drag and drop events in your AOL Calendar to different days, months, and time slots as desired. This is an easy way to shift your events around when you need to make quick updates to your calendar.

You can drag an event to a different day to quickly change the date of an event, or you can drag an event to a different time slot in the same day.

Notes:

  • If you are dragging a repeating event, the additional occurrences of the event will not change.
  • In the Day view of your calendar, you can only drag events to a different time slot.

To drag an event from one day to another
1. On the upper right of the AOL Calendar, click the Month, Week, or Day button.

2. Click and hold the event that you wish to move, and then drag and drop it on the date or time slot that you want to move the event to.

You can now easily make changes to your AOL Calendar at any time!

Creating and Using Folders

How do I create a new folder in AOL Mail?

Creating a new folder in AOL Mail is a snap.

Here's how:

1. In the left panel, next to My Folders, click the + icon.

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2. Below your list of folders, in the text box provided, enter the name of your new folder and then click the + icon or hit enter on your keyboard.

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Tada! You'll see your new folder listed alphabetically with the others under My Folders (Saved Mail is always listed first).

How do I rename a folder?

To rename a folder that you've created in AOL Mail:

1. In the left panel, under "My Folders" click the gear icon to the right of the folder that you'd like to rename.

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2. In the Edit Folder window, change the name of the folder in the box and then click Save.

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How do I delete a folder?

Having second thoughts about the folder you created? Deleting it is a snap.

Here's how:

1. In the left panel, under "My Folders", click the gear icon to the right of the folder that you'd like to delete.

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2. In the Edit Folder window, click the Delete link.

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3. In the confirmation window, click OK.

Presto! Your folder is gone.

What is the Drafts folder in AOL Mail?

Ever sit down to write an email, but right in the middle, need to step out and run some errands? The Drafts folder stores messages that you haven't finished writing, letting you complete and send your email at a later time.

To save a message to your Drafts folder:

1. Above your email, next to Send, click the Save Draft button.

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2. To access the message that you just saved, in the left panel, click the Drafts folder.

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Tada! Your message is waiting for you in the Drafts folder. Feel free to run some errands and return to your email whenever you'd like!

Saving Emails and Moving Messages

How do I move emails into a folder or back into my Inbox?

Moving emails into folders in AOL Mail is a great way to organize your mail. Because the messages are stored online under My Folders, you can access them from any computer when you sign in to your account.

Here's how to:

To move a single message into a folder: The easiest way to move a single message is to left-click and hold the email that you'd like to move, and then drag-and-drop it into the folder you'd like to move it into (let go of the left-click button on your mouse above the folder).

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To move multiple messages into a folder:

1. Click the boxes next to the emails you'd like to move.

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2. Above your list of messages, click the Action drop-down menu (the gear shift icon), and then click the folder you'd like to move the emails to.

Note: If you want to create a new folder, click the Action drop-down menu and then click New Folder (it's at the bottom). Type the name of your new folder in the box provided and then click the + icon to add the folder to your list.

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Voila! Your messages have been moved. You can access your saved messages by clicking My Folders in the left panel.

Can I save emails in AOL Mail?

Yes!

Here's how:

1. Click the box next to the email(s) you'd like to save.

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2. Above your list of messages, click the Action drop-down menu (the gear shaped icon), and then under "Move To", click Saved Mail.

Voila! Your message has been moved to your Saved Mail folder.

Note: When your Saved Mail folder approaches 2 GB in size, you'll receive an automated email asking you to verify the need for additional space. For verification purposes, enter the code displayed in the image box presented to you. The image verification helps prevent automatic processes (scripts) from compromising your account and misusing the mail storage system.

Searching Your Mail and Using Email Filters

How do I search for an email in AOL Mail?

Trouble finding a certain email? The search feature in AOL Mail is a great way to quickly and easily find a particular message.

To search for an email in AOL Mail:

1. In the Search Mail box, located to the left above your mail folders, type a name, email address, or keyword that is included in the email that you're looking for, and then click the magnifying glass icon (or hit Enter on your keyboard.)

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2. In the main reading pane, a list of search results will appear. If you see the email you're looking for, click it to open it.

3. Or, to filter the search results even more, above the list of search results, click the Narrow Results drop-down menu to separate the results By Folder, By Sender, or By Message Type. Happy hunting!

Problems?

If you're having issues with the Search function in AOL Mail, we want to know about it!

Please click the Need help? Email us button below, and write us the details of what you're experiencing. We'd like to know how you are searching (by sender? subject? words in a message? parts of words?), and what kind of results you are getting vs. what you're expecting to see. We appreciate the feedback.

How do I search for Contacts in AOL Mail?

Looking for a particular contact? Try using the search field in AOL Mail to find the person or email address that you're looking for quickly and easily.

To search for a Contact:

1. In the left panel, click Contacts.

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2. Above your inbox, in the Search Contacts box, enter the contact name or email address you want to search for.

That's it! You'll see a list of contacts matching the person or email address you entered in the search field. Sweet!

How do I search for events in my AOL Calendar?

The Calendar in AOL Mail has built in search features to help you find Events easily and quickly.

To Search for Events in your Calendar:

Note: The search feature searches for Events on your Calendar that are two months behind to six months ahead of today's date.

1. If you are using AOL Mail, in the left panel, click Calendar or load your Calendar at calendar.aol.com.

2. In the upper left, in the Search Calendar box, type the name of the event that you're searching for, and then click the magnifying glass icon or hit Enter on your keyboard.

Search example using AOL Mail:

Search example in your AOL Calendar:

3. In the main reading pane, you'll see a list of search results matching what you entered in the "Search Calendar" box. Click the Event to see more details. Happy hunting!

How do I sort emails in AOL Mail?

Your emails in AOL Mail are automatically sorted by date, but did you know you can also sort your messages by sender, subject, read or unread messages, and emails that you've flagged?

To sort your emails:

1. In the left panel, click the folder that contains the emails you'd like to sort.

2. Click one of the column headings at the top of the email list to sort by one of the following options:

Note: The column header will turn a slightly darker shade of gray when selected and will display an up arrow to indicate the list is being sorted in ascending order or a down arrow to indicate the list is sorted in descending order.

  • Click the From column heading to sort messages alphabetically by the sender's email address.
  • Click the paper clip icon to sort messages by emails with attachments.
  • Click the Subject column to sort messages alphabetically by the text on the subject line.
  • Click the Date column to sort messages by when they were received or sent.
  • Click the Flag icon to sort messages by emails that are flagged.

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That's it! Pretty cool, right?

How do I set up filters in AOL Mail?

You can "filter" incoming mail in AOL Mail to make certain emails go directly into the folders where you want them -- or, to make unwanted mail from specific senders go straight into Trash.

You can also use Filters to set up Alerts to notify you in AIM or on your mobile phone when certain email arrives. (Alert me anytime I get a message containing the words "You absolutely rock", for example.)

Note: You can create up to 50 filters.

Here's how to set up Filters and Alerts: 1. In the upper-right corner, next to your Username, click the down arrow, and then click Mail Settings.

2. In the left panel, click Filters and Alerts, and then click the Create filter button in the middle of the page. Check it out:

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3. The "Create Filter" window opens. Give your Filter (or Alert) a name, and fill in as much detail as you'd like:

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4. Under "Look for incoming messages matching all of the following," define the criteria for the filter. That is, the emails that the filter will capture.

5. Under "Do the following with matched messages," click the Move to folder... drop-down arrow if you'd like to send these messages to a folder (you don't have to do this; messages can just keep coming into your inbox), then check (or leave blank) a box beside the type of Alert you'd like to send yourself when these messages arrive. (You don't have to select an Alert.)

6. OK, great. Done! Click Create to save your work.

How do I delete a filter in AOL Mail?

If you have a filter set up that is sending mail to a folder like your Spam folder, personal folder, or Trash, you can delete it to start sending the filtered messages back to your Inbox.

To delete a filter:

1. In the upper right, under your Username, click Options and then click Mail Settings.

2. In the left panel, click Filters and Alerts.

3. In the main window, you'll see a list of all of your filters. Move your pointer over the filter that you'd like to delete, and click the "X" next to Edit.

That's it! Messages that were once filtered will now appear in your Inbox.

The Trash Folder and Deleting Mail

How do I delete an email or multiple emails in AOL Mail?

Is your AOL Mail inbox getting a bit full? Deleting old emails will free up space and help organize your inbox. You can delete messages individually or clean out your entire inbox or folder with just a few clicks.

To delete an email:

1. Click the box to the left of the email that you'd like to delete. If you want to delete more than one email, click the box next to each message that you want to delete.

2. Above your mailbox, click the Delete button (the trash can icon).

To delete all the messages in a folder:

1. Above your list of messages, click the box just under the ACTION drop-down menu to select all of your emails.

2. Above your mailbox, click the Delete button (the trash can icon).

How do I recover an email that was recently deleted?

Accidentally delete an email? If it's been less than seven days since you deleted the message, you can still recover it.

To recover an email that has been deleted:

1. In the left panel, click Trash.

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2. Click the box next to the email that you want to restore.

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3. Above your list of messages, click the Action drop-down menu (the gear-shaped icon), and then under 'Move to:', click where you'd like the message to be moved to.

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Phew! That was close. Remember, you have up to 7 days to recover messages in your Trash. After that, emails will be permanently deleted so don't wait too long!

How long are emails stored in my AOL Mail Inbox?

Here's a quick look at how long messages are stored in your AOL Mail inbox.

Important:

Please remember that your emails will be permanently deleted and cannot be retrieved if your account is inactive. To keep your account active, you need to sign in to AOL Mail with your username and password at least once every 90 days.

FolderLimits and Timelines
InboxEmails will remain in your Inbox folder until you delete them (even the emails that you've read).
SentSent emails will remain in your Sent folder until you delete them.
SpamEmails in your Spam folder will be automatically deleted after 5 days.
Recently Deleted or TrashEmails you delete may be deleted immediately or may remain in your Recently Deleted or Trash folder for up to 7 days.
My FoldersEmails saved to any of the subfolders in your My Folders mail folder will never be deleted until you delete them.

AOL Desktop Software storage limits:

  • If you're using the AOL Desktop Software, and have over 5,000 emails, you'll only see the most recent 5,000 messages. To see more than the most recent 5,000 emails, please open a web browser and sign in to your mail at mail.aol.com.
  • The number of emails that can be saved to the Saved on My PC folder and its sub-folders is only limited by the space available on your hard disk.
  • You can create up to 252 personal folders using the AOL Desktop Software.

How do I empty my Trash in AOL Mail?

To empty your Trash in AOL Mail:

1. In the left panel, click Trash.

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2. Click the check-box at the top of the left-most column in your inbox to select all the messages.

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3. Above your list of messages, click the Trash can icon.

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4. You'll see a box open with the message, "This action will permanently delete the selected messages. Click OK to proceed." Click OK -- and poof! They're gone.

Mailbox Tips

How do I save my Username and Password on the AOL Mail sign in page?

Want quicker access to your AOL Mail? Save your Username and Password on the AOL Mail sign in page so you don't have to enter it each time you want to access your mail.

To save your Username and Password on the AOL Mail sign in page:

1. Go to mail.aol.com.

2. On the sign in page, enter your "Username or Email" and "Password" in the boxes provided, and then check the box next to "Remember Me".

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3. Click Sign In.

Note: We recommend that you only use this feature on a computer or computers that are used or owned by you. Using this feature on a public computer, such as an internet kiosk at an airport, can place your mail security at risk and allow unwanted users access to your account.

You're Done! Now you can access your AOL Mail with just a click of your mouse. Sweet!

How do I use other email applications to send and receive my AOL Mail?

Here's how to read and send AOL Mail messages using other email applications:

In Outlook, Thunderbird, or whichever email application you’re using, find the Add Account Menu option or the Add new Account area in 'Account Settings'.

You might be prompted to select either IMAP or POP. AOL Mail supports both. What’s the difference?

Difference between IMAP and POP

IMAP

POP

These days, IMAP is the more common option. It keeps your email (and folders) on the remote email server, which means you have access from multiple locations – including mobile.Requires you to download your Inbox (no folders) to your computer before you can read it—and, depending on settings, your email is deleted from the server as soon as it’s downloaded.
 

Here’s how to access AOL Mail in another email application.

IMAP and POP Configuration Instructions:

IMAP Setup Information

  • IMAP Username: YourUsername@aol.com (or @love.com, @games.com, etc.)
  • Incoming Mail Server: imap.aol.com (Use port 143 for standard or 993 for SSL connections)
  • SMTP Outgoing Server Address: smtp.aol.com Set the port to 587
  • SMTP Username: YourUsername@aol.com (or @love.com, @games.com, etc.)
  • SMTP Password: password you use to login to Mail

POP Setup Information

  • POP Username:YourUsername@aol.com (or @love.com, @games.com, etc.)
  • Incoming Mail Server: pop.aol.com (Use port 110 for standard or 995 for SSL connections)
    • Remember to check the option to Leave messages on the server
  • SMTP Outgoing Server Address: smtp.aol.com Set the port to 587
  • SMTP Username: YourUsername@aol.com (or @love.com, @games.com, etc.)
  • SMTP Password: password you use to login to Mail

For a secure connection, check the TLS option for SMTP in your mail program.

Note: Some AOL features will not be available if you are accessing AOL Mail from another application. These include:

  • AIM
  • Message Status: You will not be able to check the status of a sent message or retrieve unopened email from AOL users.
  • Spam: The Report Spam button is not available on IMAP. To report messages as spam, move them to your email application’s Spam folder.
  • Deleted mail: Some applications show deleted email in the original folder with the message flagged for deletion (such as Outlook or Eudora), while other applications do not show these emails.

Are Your Emails Getting Deleted? If you're missing emails when you sign into mail.aol.com, make sure you select "Leave messages on server" in the other email's POP settings.

Back to Top

Where is the Compose button?

Compose is now the Email button.

We switched it to save a little space.

Now, instead of clicking the Compose drop-down menu for a new Email, IM or Text, you've got all the buttons right there.

It's true - and it's easy - you can use AOL Mail to send text messages!

How do I resize the panels in my AOL Mail Inbox?

Need room to stretch out? You can resize the panels in AOL Mail to your liking.

The left panel lists your email folders, contacts, AIM Buddy List, calendar, and To-Dos, while the central panel is the main viewing area for your mail.

To resize a panel:

1. Move your pointer over the line between the main viewing area and the left panel and leave it there until your pointer turns into a double-sided arrow.

””

2. Click and hold your left mouse button and slide the bar in the desired direction.

Note: The left panel can't be completely removed from your computer screen. It can only be minimized. You can also adjust the size of the From, Subject, and Date sections in the main reading panel.

””

How do I collapse the left panel in my AOL Mail Inbox?

Want a bit more room to stretch out and read your email? Well now you can by collapsing the left panel.

Here’s how:

1. At the top of your inbox, click the left arrow to collapse the left panel.

Tada! You’ll notice your inbox just got a lot roomier with even more space to read your email. And you can still access all the stuff that was in the left panel by clicking the buttons on the side.

When you want to expand the left panel, just click the right arrow at the top.

Note: You can also move your pointer over the left panel dividing line and click and drag the line to collapse and reopen the left panel.

We hope you enjoy your new roomier inbox!

How do I collapse the lower-left panel in AOL Mail?

The lower-left panel in your AOL Mail inbox gives you quick access to some of the things that you use the most – like your AIM Buddy list, your Contacts, your Calendar, and your To Dos.

However, if you want more room to see your folders, you can collapse this lower panel.

To collapse the lower-left panel:

1. At the top of the lower panel, move your pointer over the dividing bar so you see double arrows.

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2. Then click and hold and drag the line all the way to the bottom of your inbox.  

That's it! To re-open the panel, just click the feature that you’d like to use.

What is Customize in AOL Mail?

Did you know you can customize the way your messages are displayed in your Inbox? You can adjust the spacing between each message, show a preview of each message, turn the reading pane on (or off), and change the font.

Here’s how:

1. Above your list of messages, in the upper right, click Customize.

2. Here are some of the things you can do to customize the look of your Inbox.

Message Spacing
Auto –
The default amount of space between your messages (you’re probably using this setting now!).
Compact – Click Compact to compress your message list and see more messages “above the fold”.
Comfortable – Click Comfortable to slightly compress your message list (not as much as Compact) and move a few more messages into view.
Relaxed – Click Relaxed to give more space between each message.
Show Message Preview – This does exactly what you would expect it to do – displays a preview or snippet of each message in your Inbox.

Reading Pane
Click Show Reading Pane to turn the reading pane on. The reading pane lets you read an email in the bottom half of your Inbox, while displaying a partial list of your messages in the upper half of your Inbox.

Buttons
You can toggle the labels under the buttons in your AOL Mail Inbox on or off by clicking Show Labels.

All these features make customizing your Inbox a snap. Try them out and see which ones you like best!

How do I disable the reading pane?

There are two ways you can disable the reading pane in AOL Mail:

  • from the Customize drop-down menu above your Inbox OR
  • in your Settings

Here's how to:

To disable the reading pane from the Customize menu:

1. In the upper right, click the Customize drop-down menu, and then under 'Reading Pane', click Show Reading Pane to remove the checkmark. 

To disable the reading pane in Settings:

1. In the upper right, below your Username, click Options and then click Mail Settings.

2. On the "General Settings" page, in the Reading section, click the box next to Enable reading pane to preview mail to remove the check mark.

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3. At the bottom of the page, click Save Settings. All done!

How do I ensure that new mail is displayed automatically?

Never miss a new email by setting your AOL Mail account to display new mail messages automatically. It's quick, easy, and takes just a few clicks.

To set your new mail messages to be displayed automatically:

1. In the upper right, below your Username, click Options, and then click Settings.

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2. On the General Settings page, in the "New Mail" section, make sure there's a check mark in the box next to Display new mail automatically.

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3. Scroll to the bottom of the page and click the Save Settings button to save the changes.

That's it! Your new email messages will be automatically displayed.

How do I switch between versions of AOL Mail (Basic Version, Accessible Version, and Standard Version)?

AOL Mail is available in three different versions. Here, you can learn how to switch between all the versions of AOL Mail.

  • Standard version – This is the new version of AOL Mail.
  • Accessibility version – This is the version of AOL Mail where you can work on the mail box without using a mouse. This version is optimized for users to navigate and perform functions using keyboard shortcuts.
  • Basic version – This is the older version of AOL Mail.

Switching from Standard version to Accessible version or Basic version

To switch to Accessible version or Basic version of AOL Mail:

1. Sign in to AOL Mail as you would normally do.

2. Click on Options at the upper right of the screen.

3. Click on the version of AOL Mail (Accessible version or Basic Version) that you prefer.

Note: If you select Accessible version you will be asked for confirmation. Click OK.

Your AOL Mail will change to the version that you have opted for.


Switching from Accessible version to Standard version

To switch from Accessible version to Standard version of AOL Mail, sign in to AOL Mail as you would normally do and click on the Standard Version link at the footer.


Switching from Basic version to Standard version or Accessible version

To switch from Basic version to Standard version or Accessible version:

1. Sign in to AOL Mail as you would normally do.

2. Click on the version of the AOL Mail (Accessible Version or Standard Version) that you prefer at the footer.

Note: If you select Accessible Version you will be asked for confirmation. Click OK.

Your AOL Mail will change to the version that you have opted for.

Keyboard and Mouse Shortcuts

What are the mouse shortcuts in AOL Mail?

On AOL Mail, you can use the quick action menu to perform tasks quickly and easily. The quick action menu is available by right-clicking on the Mail and Calendar windows.

Here's the Mail mouse shortcuts:

1. Right-click on any email to access the Quick Action features. You should see a list like the one below.

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Here's the Calendar mouse shortcuts:

2. Right-click on any calendar event to access the Calendar Quick Action feature. You should see a list like the one below.

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What are the keyboard shortcuts in AOL Mail?

Keyboard shortcuts allow you to perform certain activities using the keyboard. Listed below are the keyboard shortcuts that can be used in AOL Mail.

Keyboard Shortcuts

Global Actions and Navigations

Within the Global Actions and Navigations menu:
Alt + W -- Write mail.
Ctrl + Write Mail -- Write mail in a new window.
Apple + Write Mail -- Write mail in a new window on a Mac.

List View (Mail, Contact Event)

Within the List View (Mail, Contact Event) menu:
Up arrow key -- Go to the previous item in the list.
Down arrow key -- Go to the next item in the list.
X -- Check/uncheck the item in focus.
Enter -- Open the item in focus.
Delete -- Delete the item in focus.
Q -- Open quick action for the item in focus.
Home + Apple + up arrow key -- Go to the top of the list on a Mac.
End + Apple + down arrow key -- Go to the bottom of the list on a Mac.
Page Up -- Go to the first row of the page. If it is already in the first row, it goes to the previous page.
Page Down -- Goes to the last row of the page. If it is already in the last row, it goes to the next page.
To select multiple messages, click the check box for a message, hold down the Shift key on your keyboard, and then select the other message from the list.

Mail List View

Within the Mail List menu:
R -- Reply to a message.
A -- Reply to all.
F -- Forward a message.
N -- Keep the message as new.
Ctrl + click on a message -- Open the message in a new window.
Apple + click on a message -- Open the message in a new window on a Mac.

Compose View

Within the Compose menu:
Alt + = -- Open the spell checker.
Alt + X -- Close the compose window.
Alt + [ -- Focus is in the To box.
Alt + ] -- Focus is in the Cc box.
Alt + \ -- Focus is in the Bcc box.
Ctrl + B -- Compose bold in Internet Explorer and Firefox only.
Ctrl + I -- Compose italics in Internet Explorer and Firefox only.
Ctrl + U -- Compose underline in Internet Explorer and Firefox only.
Ctrl + Enter -- Send a message.

Read Mail Window

In the Read Mail window:
R -- Reply to an email.
A -- Reply to all.
F -- Forward a mail.
N -- Go to the next message.
P -- Go to the previous message.
T -- Print the mail.
X -- Close the message.
E -- Add to calendar.
D -- Add a To Do.

Contacts

Within the Contacts menu:
E -- Add a New Contact.
Ctrl + Enter -- Save a contact.
Alt + X -- Cancel, add or edit a contact.
T -- Print current view or selected contacts.
X -- Close contact or the Distribution list detail.

AOL Calendar

Within the AOL Calendar window:
E -- Add an event.
M -- Get the month view.
V -- Get the week view.
O -- Get the day view.
N -- See the next month/week/day.
P -- See the previous month/week/day.
Ctrl + Enter -- Save an event.
Alt + X -- Cancel, add or edit an event.

Quick Action (Mail, Calendar, and Contacts)

Press the Q key to activate the quick action option. If you do not press the Q key, then these actions listed below may conflict with the other non quick action controls.

Within the Quick Actions or Right-Click menu:
R -- Reply
A -- Reply All
F -- Forward
N -- Keep as New

Getting used to and using the keyboard shortcuts will help to more quickly navigate AOL Mail.