Trouble Signing In

I’m having trouble signing in to my account

Can't access AOL Mail? Do you get one of these alerts when you try to sign in:

  a) "We detected unusual activity," or

  b) "Your Username or Password is incorrect"?

If so, then first off, we sincerely apologize for the inconvenience. To protect your account and get back in, you'll need to reset your password.

Go to account.aol.com to get it done. Typically this is quick and easy. But if you're unable to change your password (and you're in the U.S.), call 855-622-4946 for further instructions (Mon-Fri 8am-1am ET and Sat-Sun 8am-10pm ET).

If you're not seeing either of the alerts above when you attempt to sign in, it might be an issue with your browser. Here are two things to try.

Set your browser's security setting to default

1. First, determine the browser version you're using.

2. Once you’ve identified your browser version, read our help article Reset browser security settings to default level to learn how to set your browser security settings.

3. Try signing in again.

Clear your browser’s cookies, cache, history and footprints

1. Clear your browser's cookies, cache, history and footprints to clean your computer's disk space. Visit our help article Clear cookies, cache, history and footprints in your browser to learn how.

2. Try signing in again.

You barely have time to clean out your closet, so why bother clearing cookies, cache, history and footprints in your browser? A few reasons to consider tidying up:

  • Websites store temporary files and cookies on your computer in order to remember you for return visits (e.g., a link you’ve clicked on in the past will remain darkened). As nice as it is of them to RSVP on your behalf, these temporary files and cookies can cause problems with your e-mail.
  • If your browser’s history settings call for your history to be recorded for an especially long period of time, then the file size can become quite large. Clearing this list frees up space on your computer.

Why do I get a blank screen when trying to sign in to AOL Mail?

There are several reasons why your screen is blank when signing in to AOL Mail. Don't worry, we're here to help!

Try the solutions below, checking to see if you can access your mail after each solution, until the problem is fixed.

Solutions

Sign out and then sign back in

Sometimes, the best solution is also the easiest. If you're having trouble accessing your mail, sign out of your account, wait a few minutes, and then sign back in. This will often do the trick.

Clear browser cache, cookies and history

When you visit a website, temporary Internet files, cookies, and your browsing history are stored on your computer to record your return visit. Deleting these files (Internet files, cookies, and browsing history) can often fix the problem you're experiencing.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Reset web settings

If you've installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the link corresponding to the version of Internet Explorer you have on your computer to know how to reset your Web settings.

Try to access your AOL Mail using a different browser

Try accessing your mail using a different web browser. Open the new browser and go to mail.aol.com/ and sign in with your AOL Username and password. If you still receive the error message, please wait a few minutes and then try again.

If you're using a firewall, allow the following friendly URLs

If you're using a firewall, allow the following friendly URLs: (*.aol.com, *.aim.com, registration.aol.com, webmail.aol.com, and mail.aol.com). For additional support configuring third party firewalls, please contact the firewall manufacturer.

In order to address this issue, please disable your pop-up blocking software. Alternatively, you could add a Web site such as AOL.com to the "white list" of domains accepted by your pop-up blocker software. If you are unsure how to disable your pop-up blocking software or add a domain to the"white list", please contact the vendor of your pop-up blocking software for assistance or simply reference the Help guide included with your software.

Most pop-up blockers also allow you to hold down the Shift key as you click Web site links. This disables pop-up blocking on a one-time basis.

Check if Java Applet Scripting and cookies are enabled in Internet Options

Enabling Java applet scripting and cookies may help you resolve the issue. To learn how to enable Java applet scripting and cookies, please visit our help article Enable Java applet scripting and cookies.

My AOL Mail sign in screen is missing

Something missing? If you can't see the AOL Mail sign in screen, try the solutions below to fix the problem, checking whether you can see the sign in screen after each solution.

Solutions

Reset web settings

If you've installed multiple web browsers, some of your browser settings may have changed. However, you can reset your web settings without changing the settings of other browsers on your computer. Please visit our help article Reset web settings and select your browser version to learn how to set your web settings to default.

Clear cookies, cache, history and footprints

When you visit a website, temporary internet files, your browsing history, and cookies are stored on your computer to record your return visit. Deleting these files can fix the problem you're experiencing.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cookies, cache, history and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser to learn how.

Problems Sending or Composing Mail

I’m unable to send email

Can't send email with AOL Mail? If you have a problem sending mail, try these options in the order they are listed. After each one, take a look to check if you can send before trying the next option.

You might want to print a copy of these instructions, or make sure the page is open in a separate browser window as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system and the Internet Explorer browser installed on your computer. You can find this information by following the instructions given in the online help articles mentioned below:

Solutions

Clear cookies, cache, history, and footprints

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, and history, and footprints, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Verify spam settings

Your Mail Controls settings may block you from sending or receiving email in general, or sending or receiving email with pictures and file attachments. To know how to verify your Mail Controls, read our online help article AOL Mail: Spam and Privacy.

Disable the pop-up blocking software

In order to address this issue, please disable your pop-up blocking software. Alternatively, you could add AOL.com to the "white list" of domains accepted by your pop-up blocker software. If you are not sure how to disable your pop-up blocking software or add AOL.com to the "white list," please contact the vendor of your pop-up blocking software for assistance or simply refer to the help guide included with your software.

Note: Most pop-up blockers also allow you to hold down the Shift key as you click website links. This disables pop-up blocking on a one-time basis.

Restart the computer

If you haven't recently restarted your computer or you don't restart your computer very often, we recommend that you restart the computer. Restarting the computer to clear the internal memory (RAM) often resolves many issues.

Use a different browser

Try to access AOL Mail using a different browser. You can try using Mozilla Firefox if you are not already using it. Download it free by going to http://www.mozilla.com/, clicking Download Firefox - Free, and then following the on-screen instructions.

Enable/disable firewall using McAfee Internet Security Suite - Special edition from AOL

A firewall prevents computer hackers from accessing your computer through the Internet to steal sensitive information or infect your computer system with viruses.

To know how to enable or disable firewall, read our online help article Enable/disable firewall using McAfee Internet Security Suite - Special.

Why won’t images show when forwarded through AOL Mail?

The recipient of your email may not be able to view the picture in the email you forwarded through AOL Mail if you are sending email in plain text, or if you are using the Macintosh Safari™ browser. After trying the solution, check to see if the recipient of your email can view the picture in the email you sent. If they are still unable to view the picture in the email you sent, continue using the suggested solutions until the problem is fixed.

Enable Rich Text/HTML:

If your Compose Settings are not set to use rich text or HTML, images will not be seen in forwarded emails.

1. In the upper right, below your Username, click the Options drop-down menu, and then click Mail Settings.

2. In the left panel, click Compose.

””

3. Click the box next to Use Rich Text/HTML Editing to place a check mark in it.

””

4. Scroll to the bottom of the page and click Save.

Note: You can also enable this feature by clicking the Enable rich text editor button, in the compose mail window.

Download the Attachment, Then Resend the Image as an Attachment:

You may need to save the attachment to your computer and then send the image with a new email.

1. Open the email which has attachments, then click the attached file.

2. On the File Download window, click the Save button.

3. On the Save As window, navigate to the folder where you want to save the image, then click the Save button.

4. On the Download complete window, click the Close button.

5. In the upper right of the email with attachment, click the X button to close it.

6. Click the Compose button.

7. In the To: box, type the Username or email address of the person to whom you want to send the image.

8. To attach the file, click the paper clip icon.

9. Navigate to the folder with the image you want to attach, click the file name to highlight it, then click the Open button.

Note: Repeat the last two steps for each image you want to attach.

10. When you're ready to send your message, click the Send button at the top.

My Sent folder or outbox contains emails that I didn’t send

Are your contacts getting emails that you didn’t send? Is your Sent folder (or any other folder) suddenly empty or missing?

If so, your account has most likely been hacked (or compromised) and has been accessed by someone other than you. It usually means someone figured out your password.

Check for these signs:

  • Your inbox is full of MAILER-DAEMON rejection notices for messages you didn't send.
  • People you know are getting emails from you that you didn’t send.
  • There are outgoing messages in your Sent, Drafts or Outbox folder that you didn’t create or send.
  • Your account folders (Sent, Deleted, Spam, Inbox, etc.) have been emptied or deleted.
  • Your Address Book contacts have been erased.
  • During sign-in or when sending a message, you're asked to pass an image challenge.
  • Emails you try to send are suddenly getting refused and returned to you.
  • There are contacts in your Address Book you didn’t add.
  • You keep getting bumped offline when you're signed into your account.
  • Your Display Name has been changed or looks odd.
  • Your email signature suddenly has a link you didn’t put there.
  • You're not getting new mail, OR your new mail is going straight into your Saved IMs folder.

If you think your account has been hacked, you should:

  • Go to account.aol.com to change your password. Visit our help article Account Management: Managing your AOL Password for our most up-to-date recommendations on making the strongest password possible.
    Note: The new password should be at least six characters long and include at least one number, letter (combination of upper and lower cases) and special character ($, *, &, !, etc.). Also, if you used the same password for other online accounts such as social media and financial services, change those passwords as well. Make sure these new passwords are very different from your new AOL Mail password.
  • Make sure you have a recent version of antivirus software. Run scans frequently to make sure your computer is free of all malware. (If you have not installed any antivirus software, go to AOL Internet Security Central to find the latest McAfee software provided by AOL).
  • Change your Account Security Question. For more information on changing or updating your ASQ, please visit our help article Account Management: Managing your Account Security Question (ASQ).
  • Check your Display Name (the name people see when you send them mail) to make sure it doesn't contain the letters "AOL", "A.O.L." or "Aol". Spammers sometimes change an account's Display Name and that can cause you to see an error message when trying to send mail.
  • Review “Away Messages” in both your AOL Mail and AIM settings to ensure no one has inserted spam or other inappropriate content.
  • Review your “signatures” for AOL Mail, message board posts, and comments. Again, this is to ensure no one added spam or other inappropriate content.

If you can’t sign on with your current password…

When an email account suddenly appears tied to suspicious activity, we place a temporary hold on the account. You can access your account again by changing your password. If you’re not sure how to do so, read our help article Account Management: Managing your AOL Password.

Note: If you still can't change your password or security question (ASQ) after visiting account.aol.com, please call 1-855-622-4946 (Mon-Fri 8am-1am ET and Sat-Sun 8am-10pm ET) and we'll be more than happy to help you.

To help keep your account safe, we recommend that you:

  • Learn to spot phishing email scams. Please visit the AOL Account Security site for more information on how to best protect your account, how to spot a phishing email, and what you should do when you receive one.
  • Protect your account with comprehensive online security. You can download software to help protect your computer from viruses, spyware, hackers and even identity theft. For more information regarding safety and security for your PC, please visit AOL Internet Security Central.
  • Keep tabs on your account. Periodically check the Usernames on your account by going to account.aol.com. If you see a Username you don’t recognize, select it and click delete. If you’re missing a Username that you formerly had under your account, you can restore it by clicking Restore a Recently Deleted Screen Name from the main Screen Names menu. Check each Username's profile to make sure it hasn’t been changed.
  • Recognize AOL Certified emails. Email coming from AOL is often sent as “Certified Mail,” which means it’s marked with a unique green ribbon icon. This icon is visible from your inbox view before you open the email to help you identify authentic AOL messages.

REMEMBER: AOL employees will never ask you for your password.

Why am I getting an image challenge when trying to send mail?

If you’re seeing an image challenge when trying to send mail, entering the image in the box should do the trick. However, if you correctly enter the image challenge and still can’t send mail, it may be signs of a more serious issue with your account. For more information, please visit our help article What should I do if I get an image challenge when trying to send mail?.

Problems Receiving or Reading Mail

Why am I not able to read email in AOL Mail?

There could be many different reasons why you're not able to read your email in AOL Mail. But don't worry, we're here to help!

Below are some solutions to resolve the issue. After trying the first solution, check whether you can read your email. If you still can't read your mail, continue to the next solution - checking after each solution to see if you can read your email - until you are able to do so.

Solutions

Clear cookies, cache, history, and footprints

When you visit a website, temporary Internet files and cookies are stored on your computer to record your return visit. Sometimes, these temporary Internet files and cookies can cause the issue that you're currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages
The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Reset web settings

If you've installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the link corresponding to the version of Internet Explorer you have on your computer to learn how to reset your web settings.

Disable the pop-up blocking software

1. Try to access your AOL Mail using a different browser like Mozilla Firefox. You can download it for free by visiting http://www.mozilla.com/. When the page loads, click the Download Firefox-Free button, and then follow the onscreen instructions.

2.Try to access your AOL Mail using a different computer (ideally from a different location).

Note: Most pop-up blockers also allow you to hold down the Shift key as you click website links. This disables pop-up blocking on a one-time basis.

Disable the pop-up window in the AOL Mail settings

1. Open AOL Mail.

2. Click Options and select Settings.

3. Select the General tab.

4. In the Pop-Up Windows section, make sure "Always read mail in a new window" and "Always write mail in a new window" are not checked. If checked, uncheck and click Save Settings.

Note: In the General tab under Reading, make sure "Enable reading pane to preview mail" is checked.

Temporarily disable a firewall or configure McAfee

There may be a firewall or other security software on your computer that is preventing you from connecting to the AOL service. You can temporarily disable your firewall and check whether you are able to connect to the Internet. To learn how to disable the firewall, read our online help article Disable third-party firewall software.

Reset mailbox settings

The AOL Mail System Summary page contains configuration information about AOL Mail. It can help resolve several common issues that you may be having by synchronizing your mailbox with the servers. To reset your mailbox settings, follow the instructions given in the help article AOL Mail: Mail Settings

Disable Internet Protected Mode in Internet Explorer

Protected Mode is ON by default in recent versions of Internet Explorer. It can interfere with Mail. If you're having trouble reading mail in Internet Explorer, try turning Protected Mode OFF. Here's how:

Open the Tools menu, go to Internet Options, and click or tap the Security tab. Toward the bottom of the window, un-check "Enable Protected Mode". To complete the change, restart Internet Explorer then load AOL Mail.

Try accessing your mailbox using AOL Mail Basic Version

AOL Mail Basic Version is a quick way to see your email and is great when you've got a slower connection speed. Please click the following link to connect to BasicVersion: AOL Mail: Basic Version

Why can’t I view pictures in AOL Mail?

Having trouble viewing pictures in AOL Mail? Try the solutions below, checking to see if you can view pictures in your mail after each solution.


Solutions

Clear cookies, cache, history, and footprints

When you visit a website, temporary Internet files and cookies are stored on your computer to record your return visit. Sometimes, these temporary Internet files and cookies can cause the issue that you're currently experiencing. Clearing your cookies, cache, and history can often fix the problem.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages
The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Reset web settings

If you've installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the link corresponding to the version of Internet Explorer you have on your computer to know how to reset your Web settings.

Check for attachments

The picture may have been sent as an attachment rather than being embedded in the mail.

To check if the picture is an attachment, in the header of the email, under the username of the person who sent you the email, you would see a paper clip icon followed by the name of the file (picture).

Note: If the picture is an attachment, you'll need to download the attachment to view the picture.

Try again later

The problem could be caused by a lot of people accessing their mail at the same time, which can lead to delays or slow responses. If this seems to be the case, please hang tight for a few minutes, and then try accessing your email again.

Note: If the picture was embedded using another file format, such as TIFF, you may not be able to view it. Please ask the sender to resend the picture using the JPG or GIF file format.

I don’t receive the emails I sent to myself

There are a few reasons why you may not be getting email that you've sent to yourself.

It could be because:

One of your filters could be directing the email into a folder

If you've set up filters, the message you sent yourself might be going directly to a different folder than your Inbox. Here's how to check your filters:

1. In the upper right, under your Username, click Options, and then click Mail Settings.

2. In the left panel, click Filters and Alerts.

””

3. Do you see a filter that might be capturing the mail you’ve been looking for? If yes, move your pointer over the filter and then click the X button next to Edit.

””

You may be blocking your own email address

As strange as it might seem, you might be on your Blocked Addresses list. Mail from blocked senders doesn’t arrive or bounce—it's simply discarded. For more information on how you can check your Blocked Addresses list, please visit our help article AOL Mail: Spam and Privacy.

There’s a delay in delivery

Messages are usually delivered within a few minutes. Very rarely, there is a delay while in transit. This is usually due to problems on the mail server, heavy internet traffic, or routing problems. Unfortunately, aside from waiting, there's no way to know whether a message has been delayed or whether it has been rendered undeliverable. If a sender can re-send it, have them do that.

Why can’t I retrieve my mail?

If you're having trouble getting your email in AOL Mail, try the solutions below, checking after each solution to see if the problem is fixed.

Solutions

Log out, then log back into AOL Mail

Sometimes the best solution is also the easiest. Sign out of AOL Mail and then sign back in. Doing this will usually correct the problem.

Enable Java applet scripting and cookies

Enabling Java applet scripting and cookies may help you fix the problem. To learn how to enable Java applet scripting and cookies, please visit our help article Enable Java applet scripting and cookies.

Clear cookies, cache, history, and footprints

When you visit a website, temporary Internet files and cookies are stored on your computer to record your return visit. Sometimes, these temporary Internet files and cookies can cause the issue that you're currently experiencing. Clearing your cookies, cache, and history can often fix the problem.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages
The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Reset web settings

If you've installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the link corresponding to the version of Internet Explorer you have on your computer to learn how to reset your web settings.

Disable the pop-up preferences

For assistance with disabling pop-up blocker software, please read our help article Controlling pop-up ads on webpages.

Why can't I access my AOL Mail using other email applications?

If you're having trouble accessing your AOL Mail account from another email application (Microsoft Outlook, Thunderbird, etc), here are a couple of things to look for:

Check Your Password

If you recently changed your AOL password, you'll also need to change it in the email client that you use. Find that application's "Email Accounts" or "Accounts Settings" tab, select your AOL Mail account, and then insert your new AOL password.

Check Your IMAP Settings

To check your IMAP settings in Mac Mail, Outlook, Thunderbird, or whichever email client you’re using, find the "Email Accounts" or "Account Settings" menu option.

You might be prompted to select either IMAP or POP. AOL Mail supports both, but we recommend you use IMAP. What’s the difference?

Difference between IMAP and POP

IMAP

POP

These days, IMAP is the more common option. It keeps your email (and folders) on the remote email server, which means you have access from multiple locations – including mobile.Requires you to download your Inbox (no folders) to your computer before you can read it—and, depending on settings, your email is deleted from the server as soon as it’s downloaded.
 

IMAP Setup Information

  • IMAP Username: YourUsername@aol.com
  • Incoming Mail Server: imap.aol.com (Use port 143 for standard or 993 for SSL connections)
  • SMTP Outgoing Server Address: smtp.aol.com Set the port to 587 (If using SSL, set port to 465)
  • SMTP Username: YourUsername@aol.com
  • SMTP Password: password you use to login to Mail

Update your email client application

The issue could be with the email application that you’re using to access your mail. If you’re using an older version of Outlook, Thunderbird, or Eudora, it could be outdated and no longer compatible with the latest security settings.

We recommend updating your email client to the latest version and then removing and adding your AOL Mail account.

Why am I not able to receive emails with attachments?

Trouble receiving mail that has attachments? A particular spam setting could be blocking messages with attachments. Let's check.

To check your spam settings:

1. In the upper right, below your Username, click Options and then click Mail Settings.

2. In the left panel, click Spam Settings.

””

3. Next to "Content Filter", make sure the box next to Block mail containing pictures or files is not checked. If it is, click the box to clear it.

4. Scroll to the bottom of the page and click Save Settings.

That should do the trick. You'll now be able to see what you've been missing!

Why am I unable to receive emails from specific senders?

If you're unable to receive emails from specific senders on AOL Mail, try the solutions listed below. After trying the first solution, check if the issue is resolved. If it isn't, continue to the next solutions until the issue is resolved.

Check your spam settings:

The spam settings for your Username may block email from a particular email address or email containing pictures, certain words, or phrases.

Note: You need to sign in using a Master Username or a Username in the General Access category to access Spam Settings. A Master Username is the first username that you created for this account and any Username that you have assigned the Master Username's status can be viewed by clicking this link http://names.aol.com.

1. In the upper right, under your Username, click Options and then click Mail Settings.

2. In the left panel, click the Spam Settings link.

””

3. In the "Spam Filter" section, make sure your Spam Filter is set to Medium. If not, click the drop-down menu, and then click Medium.

””

4. In the "Sender Filter" section, make sure your Sender Filter is set to Allow mail from all senders. If not, click the drop-down menu, and then click Allow mail from all senders.

””

5. In the "Content Filter" section, make sure the Block mail containing pictures or files, and the Block mail containing specific words and phrases boxes are clear. If not, click the check boxes to clear them.

””

6. In the "Blocked Mail" section, click the circle next to Deliver blocked mail to Spam folder.

””

7. At the bottom of the page, and click Save Settings.

Check your spam folder

The email may have accidentally been delivered to your Spam folder.

1. In the left panel, click Spam.

2. If you find the email that you're looking for, click the box next to it, and then above your messages, click OK NOT SPAM.

””

Note: When you click OK NOT SPAM, the email returns to your Inbox and is listed under the date you originally received the message.

Add the specific sender to your contacts list to ensure that his/her mail is delivered to your Inbox.

Additional Troubleshooting for Domain Admins/Email Service Providers

If you're still not able to receive emails sent from a specific sender, please request the sender's email service provider to contact AOL Postmaster.

Note: For more information, please visit the AOL Postmaster website.

How can I find emails that are missing from my AOL Mail Inbox?

If it looks like you're missing emails that were previously in your AOL Mail Inbox, here are a handful of solutions that'll help you find them.

IMPORTANT: If you have a free account with AOL and you haven't accessed your account in the last 90 days, any email associated with that account will be deleted per AOL's Terms of Service. The next time you sign in, you'll have a new, clean mailbox ready to use. We apologize for any inconvenience. If you have a paid account or you frequently access your emails, don't worry: Your email experience will remain unchanged.

Note: The number of days an email stays in your mailbox depends on the type of mailbox you use and the folder in which you saved the email.

You access your email using an email client (like Microsoft Outlook) or on your mobile device

Do you check your AOL Mail using another email account or program? This is perhaps the top reason people don't find email where they think it should be. If you "POP" your mail into another account or program, chances are that the settings in that program are actually set to delete the mail from the AOL server each time you check your mail. The fix? Go into that program's POP/IMAP settings and find the option to "Leave messages on server," and select it.

Alternatively, if your email isn't missing but is going straight into the Old, Recently Deleted or Trash folders, this may simply be the normal outcome of using IMAP to access your AOL Mail in another program or on another device. IMAP syncs your mail regardless of where you use it, which means if you read a message in your mailbox on your mobile device, it will appear as "Read" the next time you check your mail from anywhere else. To learn more about POP vs. IMAP, please visit our help article What is the difference between POP3 and IMAP?.

Check the Trash folder

If the email was accidentally deleted from your inbox, you might be able to recover it from the Trash folder.

To check the Trash folder:

1. In the left panel, click the Trash folder.

2. Determine whether the message that you're looking for is in this folder.

3. If you find the email in your Trash folder you can still restore it. Click the box next to the email, click the Action drop-down menu, and then under "Move To", click where you'd like to move the message to.

Check the Saved Mail folder

The email may have been saved in the Saved Mail folder.

To check the Saved Mail folder:

1. In the left panel, click My Folders.

2. Click the Saved Mail folder.

3. Check if the missing email is in this folder.

Check the Spam Folder

The email may have been accidentally diverted to your Spam folder.

To check the Spam folder:

1. In the left panel, click Spam.

2. Determine whether the email that you're looking for is in this folder. If you find the email in the Spam folder and would like to move it to your Inbox, check the box next to the message, and then above your list of messages, click OK NOT SPAM.

Note: When you click OK NOT SPAM, the email will return to your Inbox and will be listed by the date that it was originally received.

Check the Spam Controls settings

If the email that you're looking for is not in the spam folder, it might have been deleted because of your Spam Control settings.

To check the Spam Control settings:

1. In the upper right, under your Username, click Options and then click Settings.

2. In the left panel, click Spam Settings.

3. In the Spam Filter section, click the drop-down menu, and then select Medium.

4. In the Blocked Mail section, select the Deliver blocked mail to Spam folder option, and then click Save Settings.

Delete incoming mail filter

An incoming mail filter could be delivering messages to a particular folder instead of your inbox.

To delete an incoming mail filter:

1. In the upper right, under your Username, click Options and then click Settings.

2. In the left panel, click Filters and Alerts.

3. Move your pointer over the filter that you'd like to delete and click the white X in the box to the right of Edit.

4. At the bottom of your screen you'll see a confirmation that the filter has been deleted. Delete the wrong filter? No problem. Click the Undo link on the right to restore the filter.

Check if your account has been compromised

Sometimes, missing emails are an indication that your account has been hacked. To learn how to identify a compromised or hacked account, please visit our help article Account Management: Identifying suspicious activity.

Does my AOL Mail account get deactivated if I don’t use it for 90 days?

Yes, an AOL Mail account does get deactivated if it is inactive for more than 90 days. To keep your account active, please sign in to your account at least once every 90 days. For more information, please click here.

Why is AOL Mail temporarily unavailable?

You may receive the message "Email is temporarily unavailable" or "Mail is not available" because of various factors, including network traffic, system issues, or maintenance. These are system-generated errors. It's also possible that some adjustments are being made in the area where you live. We appreciate your patience and we're hard at work fixing the problem.

The best thing to do is wait a few minutes, and then try accessing your email again. If you still can't access your mail, the solutions may help you resolve this issue:

BLERK!, GAH!, and ZOIDS! Error Messages

What should I do if I see the Blerk! ERROR 1 message?

Note: This error message is related to the following COFE errors: C0FE 1700, C0FE 1701, C0FE 1702, C0FE 1706, C0FE 170E, C0FE 170F, C0FE 1711, C0FE 1712, C0FE 1713, C0FE 1714 and C0FE 1715, C0FE 1717

If you’re seeing the Blerk! ERROR 1 message, it means there was an authentication problem.

Below are some solutions to help get you back on track and back in your inbox.

Adjust browser security settings

Sometimes, browser security settings can interfere with the orderly loading of AOL Mail. Here are a few options for making adjustments to your browser’s settings so AOL Mail can function properly. Please click the link below that corresponds to your browser type.

Internet Explorer - Check Protected Mode Option for both Internet zone and Trusted sites zone.

1. Start Internet Explorer.

2. Click the Tools menu.

3. Select Internet Options.

4. Click the Security tab.

5. Click Internet zone.

6. Check Enable Protected Mode checkbox.

7. Click Trusted sites zone.

8. Check Enable Protected Mode checkbox.

9. Re-start Internet Explorer.

Internet Explorer - Run browser in No Add-ons mode

1. In the corner of your screen, click Start.

2. Click All Programs.

3. Click Accessories.

4. Click System Tools.

5. Click Internet Explorer (No Add-ons).

Firefox - Run Firefox in Safe Mode

1. In the corner of your screen, click Start.

2. Click All Programs.

3. Click Mozilla Firefox.

4. Click Mozilla Firefox (Safe Mode).

Correct bookmark

The AOL Mail URL has changed over the years (it's gotten simpler), and some older bookmarked URLs may no longer get you to your Inbox. If you click a bookmark to go to AOL Mail, make sure the bookmark is set to this address: http://mail.aol.com.

Add http://*.aol.com and https://*.aol.com to Trusted sites

1. Start Internet Explorer.

2. Click the Tools menu.

3. Select Internet Options.

4. Click the Security tab.

5. Click Trusted sites zone.

6. Click the Sites button.

7. Enter "http://*.aol.com" in Add this website to zone.

8. Click the Add button.

9. Enter "https://*.aol.com" in Add this website to zone.

10. Click the Add button, then click OK.

11. Re-start Internet Explorer.

Clear Cookies, Cache, History and Footprints

Finally, you might try clearing your browser’s cache and cookies. Sometimes this resolves certain types of sign-in problems. To find instructions for your browser and version, please visit our help article Clear cookies, cache, history and footprints in your browser.

What should I do if I see the GAH! ERROR 2 message?

Note: You'll see this error message if you get one of the following COFE errors: C0FE 2302, C0FE 2303, C0FE 2304, C0FE 2305, C0FE 2501, C0FE 2502, C0FE 251A and C0FE 2522.

You'll see the 'GAH! ERROR 2' message if there was a mailbox connection problem.

Something's interfering with the connection to your inbox. Usually this issue works itself out with just a quick pause and then another try. Here are a couple of tips that can help you get back into your inbox.

Quit your browser and then re-start it

Sometimes the best solution is also the easiest. Quit and re-start your browser; it doesn't matter which one you use. Then come back to mail.aol.com and enter your Username and password.

Clear your cookies, cache, and history

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster but can clog your computer’s disk space. It’s a good idea to occasionally clean your disk space by clearing your cookies, cache, history and footprints. Keep in mind: When you clear your cookies, cache, history and footprints, you may lose customized pages, websites you've visited, information in a shopping cart and AOL Radio presets.

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

What should I do if I see the BLERK! ERROR 3 message?

Note: You'll see this page if you get one of the following COFE errors: C0FE 2306, C0FE 0226 and C0FE 0227.

You'll see the 'BLERK! ERROR 3' message if there was a problem accessing or creating your inbox. Usually starting over will fix this issue. Here are a couple of tips that can help you get back into your inbox.

Quit your browser and then re-start it

Sometimes the best solution is also the easiest. Quit and re-start your browser; it doesn't matter which one you use. Then come back to mail.aol.com and enter your Username and password.

Clear your cookies, cache, and history

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster but can clog your computer’s disk space. It’s a good idea to occasionally clean your disk space by clearing your cookies, cache, history and footprints. Keep in mind: When you clear your cookies, cache, history and footprints, you may lose customized pages, websites you've visited, information in a shopping cart and AOL Radio presets.

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

What should I do if I see the BLERK! ERROR 4 message?

Note: You'll see this error message if you get one of the following COFE errors: C0FE 1801, C0FE 181B, C0FE 181C and C0FE 181D.

You'll see the 'BLERK! ERROR 4' message when there's a problem loading AOL Mail. Usually this is a temporary problem, but here are a few solutions that can also help you get back into your inbox.

Adjust Internet Explorer Privacy Settings

If you're using Internet Explorer, ensure that the privacy setting is set to default. (Note: The default setting is Medium). Sometimes, when your IE Privacy Setting is set to "High", this can prevent your mailbox from loading properly.

To set the privacy settings to default:

1. Start Internet Explorer, go to Tools, and then click Internet options.

2. On the Internet Options window, click the Privacy tab. Under Settings, click Default, and then click OK to close the window.

Adjust firewall settings

If your computer is protected by a firewall, sometimes this can also prevent your mail from loading properly. If you have firewall software on your computer or router:

  • Make sure it does not expressly block http://*.aol.com
  • Make sure it does expressly allow http://*.aol.com
  • Disable (turn Off) any "web filtering" options

Clear cookies, cache, and history

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster but can clog your computer’s disk space. It’s a good idea to occasionally clean your disk space by clearing your cookies, cache, history and footprints. Keep in mind: When you clear your cookies, cache, history and footprints, you may lose customized pages, websites you've visited, information in a shopping cart and AOL Radio presets.

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Wait a few minutes and then try signing in again

Sometimes the easiest solution is also the best one. Please completely close your browser, wait a few minutes, and then try to sign in again at mail.aol.com. If you are still unable to sign in for more than two hours, please let us know by clicking the Email us button at the bottom of the page.

What should I do if I see the BLERK! ERROR 5 message?

Note: You'll see this error message if you get one of the following COFE errors: C0FE 1800 or C0FE 1309.

You'll see the 'BLERK! ERROR 5' error message if there was a problem loading AOL Mail. Usually this is a temporary issue that will work itself out, but below are some tips that can help you get back into your inbox.

Clear your cookies, cache, and history

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster but can clog your computer’s disk space. It’s a good idea to occasionally clean your disk space by clearing your cookies, cache, history and footprints. Keep in mind: When you clear your cookies, cache, history and footprints, you may lose customized pages, websites you've visited, information in a shopping cart and AOL Radio presets.

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Close your browser, wait a few minutes, and then try signing in again

Sometimes the easiest solution is also the best one. Please completely close your browser, wait a few minutes, and then try to sign in again at mail.aol.com. If you are still unable to sign in for more than two hours, please let us know by clicking the Email us button at the bottom of the page.

What should I do if I see the GAH! ERROR 7 message?

Note: You'll see this error message if you get COFE error 0014.

You'll see the 'GAH! ERROR 7' message if Javascript on your browser is disabled. Turning on Javascript on your browser should fix the problem and get you back into your inbox.

To turn on Javascript:

To learn how to enable cookies and JavaScript, please visit our help article Enable Java applet scripting and cookies.

What should I do if I see the ZOIDS! ERROR 8 message?

Note: You'll see this error message if you get COFE error 180D.

You'll see the 'ZOIDS! ERROR 8' message if there was an issue loading AOL Mail. Usually, waiting a few minutes and then refreshing your web browser will fix the problem. If you still see this error message after waiting a few minutes and refreshing your web browser, please try to sign in using AOL Mail Basic Version, which delivers the same great mail experience but is optimized for slower internet connections, such as dial-up.

What should I do if I see the ZOIDS! ERROR 9 message?

Note: You'll see this error message if you get COFE error 1703.

You'll see the 'ZOIDS! ERROR 9' message if you attempted to sign in to AOL Mail with an account type that isn't supported by our system.

If you'd like, you can sign in with a different AOL Username or email address.

What should I do if I see the BLERK! ERROR 10 message?

Note: You'll see this error message if you get COFE error 0223.

You'll see the 'BLERK! ERROR 10' message if there was a problem loading your account. But don't worry, usually waiting a minute or two and then signing back in will fix the problem. If your mail still won't load for more than two hours, please let us know.

What should I do if I see the GAH! ERROR 11 message?

Note: You'll see this error message if you get COFE error 0229.

You'll see the 'GAH! ERROR 11' message if your account was cancelled. But don't worry, it can be reactivated.

To reactivate your account, please call our customer support line at 1-800-827-6364, Monday-Friday between 8:00 am - 1:00 am (EST), or on Saturday between 8:00 am - 10:00 pm (EST). Good luck reactivating your account!

Note: We'll need to verify that the account is yours so please be prepared to answer the account security question that is listed on the account.

What should I do if I see the BLERK! ERROR 13 message?

Note: You'll see this error message if you get COFE error 1D01.

You'll see the 'BLERK! ERROR 13' message if there was a hiccup loading your AOL Calendar. Most often this issue will resolve itself. Please wait a couple of minutes and try signing in again.

If after two hours you are still unable to sign in, please let us know.

What should I do if I see the GAH! ERROR 15 message?

Note: You'll see this error message if you get COFE error 2517.

You'll see the 'GAH! ERROR 15' message if the attachment that you're looking for can't be found. Since the attachment can't be found, we recommend that you ask whoever sent it to you to re-send the attachment.

Other Error Messages

Why was my email returned with an error message from AOL?

There are several reasons why your email was returned with an error message from AOL. When a mail server returns an email as undeliverable, the AOL® Postmaster generates an auto response. The actual error is indicated below the ----- Transcript of session follows ----- section of the return reply.

Here's an example of a returned email:

There should be a message that says something similar to:

----- Transcript of session follows -----
... while talking to air29.mail.aol.com.:
>>> RCPT To:<(e-mail address)@aol.com>
<<< 550 Mailbox not found
550 <(e-mail address)@aol.com>... User unknown

Most Common Cause of Returned Mail

Believe it or not, the most common reason for a returned email is because the recipient's email address was incorrect. An email address must be typed correctly with no spaces and with the @ symbol in the correct place, for example, user name@aol.com.

User Unknown

The unknown user message means either the username doesn't exist on the AOL® service or no longer exists on the AOL service.

Mailbox Full

Another reason for a returned email could be that the recipient's mailbox is full.

Is Not Accepting Mail From This Sender

The recipient may have blocked email from your email address.

Delivery Not Authorized

Your site has been blocked from sending mail to the AOL service.

Message: An error occurred while loading the page

You may receive the message "An error occurred while loading the page" when using AOL Mail for any one of several reasons. After trying the first solution, check to see if you can access AOL Mail. If you are still unable to access AOL Mail, continue using the suggested solutions until the problem is fixed.

Note: AOL Mail is not designed for dial-up connections. AOL Mail users attempting to access AOL Mail through a dial-up connection either with the AOL client or a third-party dial-up connection may encounter difficulties connecting with and using the AOL Mail. AOL Mail should not be used in concurrence with the AOL client, either inside the client software or in another browser window while the client software is launched.

Solutions

Clear Cache and Cookies Then Reset all the Settings

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages
The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Use an Alternate Browser and Try Access With Another Computer

Try to access your AOL Mail using a different browser like the Mozilla Firefox that you can download for free at http://www.mozilla.com/. Click the Download Firefox-Free button, then follow the onscreen instructions.

Try to access your AOL Mail using a different computer, ideally at a different location.

Allow Friendly URLs and Disable Pop-Up Blocking Software

If you are using a firewall, allow the following friendly URLs: (*.aol.com, *.aim.com, registration.aol.com, webmail.aol.com, and mail.aol.com). For additional support configuring third-party firewall, please contact the firewall manufacturer.

In order to address this issue, please disable your pop-up blocking software. Alternatively, you could add a Website such as AOL.com to the "white list" of domains accepted by your pop-up blocker software. If you are unsure how to disable your pop-up blocking software or add a domain to the"white list", please contact the vendor of your pop-up blocking software for assistance or simply reference the Help guide included with your software.

Note: Most pop-up blockers also allow you to hold down the Shift key as you click Website links. This disables pop-up blocking on a one-time basis.

Check If Java Applet Scripting and Cookies Are Enabled In Internet Options

To enable Java™ and cookies:
1. Click the Start button, click Programs or All Programs, then click Internet Explorer.
2. Click the Tools menu, then click Internet Options.
3. Click the Security tab.
4. Click the Internet icon, then click the Custom Level button.
5. Scroll down to the Scripting section, then under Active scripting choose the Enable option by clicking it, then under the Scripting of Java applets section choose the Enable option by clicking it, then click the OK button.
6. Click the Privacy tab.
7. Click the Advanced.
8. Click the Override automatic cookie handling box to place a check mark in it, choose the two Accept options by clicking them, then click the OK button.
9. Click the OK button.

Log Out, Then Log Back into AOL Mail (AOL.com or AIM.com)

If mail cannot be retrieved from AOL Mail, logging out of AOL Mail and logging back in will usually correct the issue.

To log out and log back into AOL Mail:
1. Click the Sign Out link to log out of AOL Mail.

Note: The Sign Out link will show the Username used to sign on and is subject to change accordingly.

2. Click the Mail link.
3. Type your AOL or AIM Username.

Note: Log in using the Username you wish to read mail from.

4. In the Password: box, type your password, and then click the Sign In button to sign on to AOL Mail.

Message: This email exceeds the acceptable storage size

You'll receive the message "This email exceeds the acceptable storage size" if the email you're trying to send is too large and exceeds the message size limit of 25 megabytes (MB).

If the message you're trying to send exceeds 25 MBs, you'll need to compress the attachment (if you're sending an attachment) or split it up the message into multiple emails.

Message: Mailbox is temporarily unavailable

You may see this error message when we're installing new equipment, which will improve our mail services. We're quickly working towards resolving the issue with minimum inconvenience to our members. You may see better service early in the morning or late in the day. We sincerely apologize for any inconvenience this may cause.

How long will this take?

The duration of the outage may vary for different users. We're working to restore optimal service as quickly as possible.

What if I need to access my email during the day?

You'll still be able to access your email even during the day. However, you may be more likely to encounter performance issues during peak Internet activity hours. If you have trouble accessing your email at a certain time, we recommend that you sign off, wait a few minutes, and then try again.

Am I going to lose any email with this change?

Nope. This change shouldn't affect your saved, incoming, or sent mail. The improvements that we're making to the back-end service will result in increased security measures and a better delivery system.

Message: The message could not be sent because the server rejected…

You may be seeing the message "Error: 0x800CCC78 The message could not be sent because the server rejected the sender's email address" while using an external email program because the program is using an invalid port to send email. After completing each solution, check to see if you can send email without issue. If you are still unable to send email without issue, contact the manufacturer of the email program you are using.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what email program you are using to access AOL Mail when you received the message.

Solutions

Set Outgoing Mail Port to 587 in Outlook Express, Outlook 2000 and Outlook 2002/2003

To change the outgoing mail port to 587 in Outlook Express and Outlook 2000:
1. Open Outlook Express or Outlook 2000.
2. Click the Tools menu, then click Accounts.
3. Click your email account, then click the Properties button.
4. Click the Advanced tab.
5. In the Outgoing Mail (SMTP) box, type587.
6. Click the OK button.
7. Click the Close button.

To change the outgoing mail port to 587 in Outlook 2002/2003:
1. Open Outlook 2002 or 2003.
2. Click the Tools menu, then click email Accounts.
3. Click the View or change existing email accounts option, then click the Next button.
4. Click your email account, then click the Change button.
5. Click the More Settings button.
6. Click the Advanced tab.
7. In the Outgoing Mail (SMTP) box type587.
8. Click the OK button.
9. Click the Next button.
10. Click the Finish button.

Set Outgoing Mail Port to 587 in Eudora

To change the outgoing mail port to 587:
1. Open Eudora.
2. Click the Tools menu, then click Options.
3. Scroll down to, then click Ports.
4. In the SMTP Port (25): box, type 587.
5. Click OK button.
6. Restart Eudora.

Set Outgoing Mail Port to 587 in Entourage for Mac

To change the outgoing mail port to 587:
1. Open Entourage for Mac.
2. Click the Tools menu, the click Accounts.
3. Click your email account, then click the Edit button.
4. Click the Click Here for Advanced Sending Options link.
5. Click the Override Default SMTP Port box to place a check mark in it.
6. In the SMTP Port box, type 587.
7. Close the Settings window.
8. Click the OK button.
9. Close the Accounts window.

Set Outgoing Mail Port to 587 in Mail.app (default for Mac OS X)

To change the outgoing mail port to 587:
1. Open Mail.
2. Click the Mail menu, then click Preferences.
3. Click the Accounts icon.
4. Click the Account Information tab.
5. Click the Server Settings button.
6. In the Server Port box, type 587.
7. Click the OK button.
8. Restart Mail.

Set Outgoing Mail Port to 587 in Incredimail and Other email Applications

Ensure that your email program is set to use outgoing mail (SMTP) port 587. If the port is set to anything else, the email will not be delivered. If you need assistance changing the port, contact the manufacturer of the program.

Message: We’re sorry. Addresses are temporarily unavailable

You may be seeing the message "We're sorry. Addresses are Temporarily Unavailable.", because the addresses system is unavailable at the moment. After trying the first solution, check to see if you can sign on to the Website. If you still receive the message, wait a few minutes, then try accessing the email again.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Solutions

Clear the Cache, Cookies and History

Whenever you visit certain Websites, they will store what is known as temporary Internet files and cookies on your computer to identify that Website. Sometimes these temporary Internet files and cookies can cause the issue you are experiencing. Similarly your History list can also be a concern. The more days you have specified for pages to be saved on your history list, the more disk space is used on your computer. You can free up disk space by clearing this list.

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.

Try Again Later

The error can be due to a variety of factors including network traffic or system issues. This is a system generated error and it is also possible that some adjustments are being made to the area. AOL appreciates your patience during times when popular features may temporarily be unavailable.

To try again later, wait a few minutes, then try accessing the email again

Message: Mail cannot be sent at this time: Error Code RS

The message "Mail cannot be sent at this time: error code RS" is caused by a hyperlink which contains a numeric website address. Most spammers use this to spread spam on the internet. AOL's anti-spam controls filter these to block unwanted email delivered to your mailbox.

The numeric web address hyperlink will need to be removed (deleted) from your email before it can be sent.

Message: Your mail session has timed out... log in again

You may receive the message Page cannot be displayed while trying to access AOL Mail for any one of several reasons. Given below are some solutions to resolve this issue. After trying the first solution, check whether you can access AOL Mail. If you are still unable to access AOL Mail, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in the online help article Determining your version of Microsoft Windows

Solutions

Sign in again

To protect your account, AOL Mail will sign you out of your account if your mail session has been idle. If this happens, simply sign back in to AOL Mail to access your email.

Enable firewall to use HTTPS

If a firewall software has been installed on the computer or network, you should configure it to allow the use of HTTPS to access the Internet or temporarily disable it, then try accessing the AOL Mail again. If successful, then you know that the firewall software is responsible for the problem.

Note: If disabling the firewall software allows you to access the AOL Mail service properly, you will not have any firewall protection at all. We recommend enabling the firewall immediately to ensure the protection of your computer. If you wish to continue using the firewall, you may be able to change the settings to work with HTTPS. If you are unsure of how to do this, please refer to your System Administrator, firewall documentation, or software manufacturer for support.

Clear cookies, cache, history, and footprints

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article clear cookies, cache, history and footprints in your browser.

Reset web settings

If you have installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. To learn how to reset your web settings, please visit our help article Reset web settings.

Why do I see “The message was not sent because of an error”?

Often the best, quickest way to fix a problem with sending an email is to simply try sending it again.

If that doesn't work and you continue to see "The message was not sent because of an error", you should verify that the letters "AOL" or "A.O.L." are not part of your account's Display Name as this will cause issues with sending mail from your account.

If you've recently recovered a compromised account, be aware that spammers sometimes change an account's Display Name. It's worth checking. Here's how:

1. Click Options in the upper-right corner of Mail, then select Mail Settings.

2. In the column on the left, click Compose, then scroll down to the Display Name area in the middle of the page. If the name has AOL or A.O.L. in it, change it to avoid problems sending email from the account.

3. When you're done, click Save Settings at the bottom.

Note: Some third party email clients or mobile devices may add AOL to your Display Name when you add your AOL account. If you see an error message and are having trouble sending mail, please make sure your Display Name does not have AOL in the name under the email client or mobile device's mail Account Settings.