Click a heading below for instructions on troubleshooting

Message: 404 - page not found

The 404 error message is an HTTP (Hypertext Transfer Protocol) standard status code. This "Not Found" response code indicates that, although the computer could communicate to the server, the server could not find what was requested.

Here's what to do. First, check to see whether your Internet connection is working properly. Try opening a different web page (such as If you are able to connect to another web page, just wait a bit before trying the original link again. This is usually a temporary issue that will be fixed on its own.

Unable to access any web page? No worries! If you are on a dial-up connection, to resolve the issue, please visit our help article Troubleshooting a Dial-up Connection. For broadband users, please visit our help article Troubleshooting a Broadband Connection.

Message: Page is not available on

You will receive the message "Page is not available on" if the content you are trying to access is not available outside of the AOL software. You will need to sign on to AOL software to access the particular area. If needed, you can download and install the AOL software from the website.

  • Start the AOL software

    If the AOL software is already on your computer, you can sign on to access the area.

    Double-click the AOL icon on your desktop, sign on as you normally do, and then try to access the page that you were trying to view.

  • Install the AOL software

    If you do not have the AOL software installed on your computer, you can download and install the software to sign on and access the area that you were trying to view.

    You can install the AOL software using an AOL CD or download the software from the web and install it on your computer. To learn more, please visit our help article AOL Desktop Software 9.7: Installing and Uninstalling.